Business Intelligence Analyst
Providence
SQLTableau
Fraud Operations Specialist 2
Twilio
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $245,800 - $361,400 per year
Job Level
JuniorMid-Level
Tech Stack
SQLTableau
About the role
- Utilize a variety of tools to detect, review, respond and resolve instances of fraud and abuse of the Twilio products, protecting our customers while offering them best-in-class support.
- Conduct thorough investigations and risk assessments on cases of fraud and abuse and take mitigation actions based on Twilio’s policies
- Effectively communicate investigation outcomes to customers, stakeholders and external partners
- Identify trends and patterns of potential malicious behavior and work with peers and partners to document and report your findings.
- Demonstrate subject-matter expertise utilizing existing resources and documentation as well as creating new relevant resources and documentation related to fraud prevention processes.
- Contribute to cross-functional projects and initiatives with product, engineering, and legal teams focused on risk mitigation and fraud prevention.
- Make decisions in ambiguous scenarios, potentially with limited guidance, while accounting for the risks and outcomes of such decisions.
- Commit to protect Twilio customers and a global community of users through ongoing efforts to better identify potential fraudulent activity and helping the team to evolve tactics to be more effective.
- Identifying the root cause and contributing factors during incident reviews, helping to continuously enhance Twilio’s tools and processes.
Requirements
- Willingness to work a non-traditional schedule; weekends, holidays and evenings may be required.
- You have 2-3 years of experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications, skillful in handling escalations from different partners and stakeholders.
- You are an effective and empathetic communicator via written or verbal channels, where you were accountable for Production, Quality, and User Satisfaction scores.
- Experience working in a fast paced, ambiguous environment, with a strong bias for action.
