Operations

• Utilize a variety of tools to detect, review, respond and resolve instances of fraud and abuse of the Twilio products, protecting our customers while offering them best-in-class support.
• Conduct thorough investigations and risk assessments on cases of fraud and abuse and take mitigation actions based on Twilio’s policies
• Effectively communicate investigation outcomes to customers, stakeholders and external partners
• Identify trends and patterns of potential malicious behavior and work with peers and partners to document and report your findings.
• Demonstrate subject-matter expertise utilizing existing resources and documentation as well as creating new relevant resources and documentation related to fraud prevention processes.
• Contribute to cross-functional projects and initiatives with product, engineering, and legal teams focused on risk mitigation and fraud prevention.
• Make decisions in ambiguous scenarios, potentially with limited guidance, while accounting for the risks and outcomes of such decisions.
• Commit to protect Twilio customers and a global community of users through ongoing efforts to better identify potential fraudulent activity and helping the team to evolve tactics to be more effective.
• Identifying the root cause and contributing factors during incident reviews, helping to continuously enhance Twilio’s tools and processes.

Fraud Operations Specialist 2

Salary

Job Level

Tech Stack

About the role

Requirements

Carrier Operations Specialist

Licensed Clinical Social Worker – Special Operations

IT Operations Lead

Director, Commercial Operations – Data Center

Operations Manager