VP, Professional Services
GitLab
AWSAzureCloudDockerGoogle Cloud PlatformKubernetesSDLC
Salary
💰 $138,700 - $203,900 per year
Job Level
Lead
Tech Stack
AWSAzureCloudGoogle Cloud Platform
About the role
- Lead Twilio’s FinOps team supporting Research & Development, driving financial transparency and operational efficiency
- Oversee source-to-pay operations, vendor strategy, vendor contract lifecycle, and renewals across 170+ vendors
- Lead vendor negotiations for R&D tools and services with Procurement to ensure cost efficiency and favorable terms
- Identify opportunities for tool consolidation, contract negotiation, or decommissioning underutilized services
- Manage monthly vendor calls and supplier relationships to ensure service alignment and feedback
- Lead Quarterly Compliance Reviews and ensure audit-readiness through documentation and status tracking
- Approve and manage monthly invoices against forecast; oversee purchase order processing for infrastructure spend
- Manage and track Opex and COGS spend across teams and product lines
- Own cloud spend analysis and unit allocation processes; partner with engineering to optimize infrastructure usage and costs
- Drive taxonomy modernization program and integrate Backstage metadata with CloudZero for cost transparency
- Partner with cross-functional teams to provide real-time visibility into key metrics via dashboards and regular reporting
- Facilitate quarterly strategic planning between R&D and Procurement and conduct biweekly KPI reviews
Requirements
- 8+ years experience in Financial Operations role with 4+ years in a leadership role with direct reports
- Bachelor’s degree in Finance, Business, Economics or a related field
- A true servant-leader, there to help the teams do their best work
- Strong understanding of the full source-to-pay lifecycle and vendor relationship management
- Deep understanding of cloud financial models (AWS, GCP, Azure), billing structures, and usage-based pricing
- Ability to analyze spend trends, identify cost-saving opportunities, and drive unit economics improvements
- Familiarity with metadata-driven architectures and integrations (e.g., Backstage for taxonomy management)
- Proven ability to influence and collaborate with stakeholders across Engineering, Procurement, Finance, and Leadership
- Skilled in managing up and across—tailoring communication from C-suite to ICs with clarity and impact
- Ability to handle multiple competing priorities in a fast-paced environment
- Proven experience with FinOps practices and cloud cost optimization
- Deep understanding of Opex & COGs in a software/hardware/cloud environment
- Strong ability to quickly build relationships and establish rapport with various cross-functional stakeholders and leadership
- Experience negotiating vendor contracts, managing renewals, and consolidating tools/services to maximize value while managing vendor relationships and contracts
- Ability to communicate complex financial insights clearly to technical and non-technical stakeholders
- Outstanding written and verbal communication skills that drive executional impact at scale
- Ability to thrive in a fast-paced, evolving, ambiguous environment, with a default to action
- Desired: MBA or relevant advanced degree preferred
- Desired: Certification in FinOps Certified Practitioner or relevant discipline
- Desired: Experience working with SaaS product, CDPs, replatform programs
- Desired: Experience with cost visibility platforms (e.g., CloudZero, Apptio), cloud billing tools, and internal dashboards
