Technical Account Manager
Twilio
Job Level
Mid-LevelSenior
Tech Stack
CloudJavaScriptVoIP
About the role
- Designated technical support engineering contact for strategic customers
- Work with customers to resolve complex technical problems
- Deliver proactive guidance and recommendations using Twilio technologies to reduce downtime
- Collaborate with customers' developers to troubleshoot use of Twilio helper libraries
- Partner with customers' developers, architects, and support personnel to tackle complex problems
- Work with internal teams via Slack and file JIRAs to report reproducible bugs
- Analyze customer trends and patterns to drive improvements and report observations to management
Requirements
- 4+ years of proven experience
- Twilio Messaging and or Voice experience
- Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions.
- Skilled in solving network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS
- Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.
- Enthusiasm for interacting and collaborating with other groups within Twilio in your search for the solutions our customers need
- Development experience in Javascript, VOIP / SIP Applications, WebRTC (desired)
- Twilio Messaging certification (desired)
- Twilio Voice Certification (desired)
- Twilio Email Certification (desired)
