Technical Account Manager
Coupa Software
Technical Account Manager
Twilio
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇴 Colombia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide technical support and serve as the primary point of contact for our Personalized Support customers.
- Collaborate with customers to troubleshoot and resolve complex technical issues.
- Use your strong technical and diplomatic skills to address customer issues and provide feedback.
- Work with our customers' developers, architects, and support personnel to resolve complex problems.
- Collaborate with your teammates and the Twilio Product and Engineering teams via Slack.
Requirements
- 4+ years of relevant experience
- Skilled in solving complex technical problems in a timely manner.
- Skilled in account management and ensuring that we are keeping stakeholders informed
- Enthusiasm for interacting and collaborating with other groups within Twilio in your search for the solutions our customers need
- Development experience in Javascript or other scripting language
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Javascriptscripting languagetechnical supporttroubleshootingproblem solvingaccount management
Soft skills
diplomatic skillscollaborationcommunicationcustomer interactionstakeholder management