Tutera Senior Living and Health Care

Director

• Supporting and carrying out the administration and management of Nursing Services to residents in accordance with orders of the physicians and total needs of the residents.
• In partnership with the Director of Nursing (DON), responsible for the 24-hour supervision of Nursing Services and directing the Nursing Department to maintain quality standards of care in accordance with current Federal, State and The Company standards, guidelines, and regulations.
• In absence of the Director of Nursing (DON), assumes the responsibility for clinical operations.

Assistant Director of Nursing, RN

• responsible for planning, organizing, and implementing a program of activity and leisure pursuits designed to meet the social, spiritual, intellectual, emotional, educational and physical needs and interests of residents in accordance with the comprehensive resident care plan

Activities Director

• Serves as the driving force behind a comprehensive lifestyle and engagement strategy
• Responsible for designing and executing daily, monthly, and annual programming
• Leads and inspires a team of engagement professionals
• Personally delivers meaningful programming
• Adapts programming to meet the diverse needs of a multi-generational senior population
• Champions innovative approaches that move beyond traditional activity models

Accounts Receivable

• Manage and maintain accounts receivable for a skilled nursing facility
• Process and track Medicare, Medicaid, Managed Care, and Private Pay billing
• Follow up on outstanding claims and unpaid balances
• Reconcile resident accounts and resolve billing discrepancies
• Communicate with residents, families, and insurance providers regarding billing
• Maintain accurate financial records and documentation
• Assist with month-end A/R reporting and collections
• Serve as MOD during scheduled evening shifts

Accounts Receivable – BOA

Manager

• Manage the billing operations and provider credentialing processes within the centralized billing office
• Oversee billing staff, ensuring accurate and timely submission of claims
• Manage credentialing for healthcare providers
• Maintain compliance with regulatory requirements

Senior Living Revenue Manager

Recruitment

• Responsible for developing and coordinating resident care staffing schedules to ensure adequate staffing levels in the clinical departments in accordance with company guidelines
• Coordinate scheduling in an objective manner for nursing services
• Plan and schedule staff for the nursing units to assure care for the residents
• Distribute staff appropriately throughout the facility
• Ensure the staffing meets state and federal regulations

Staffing Coordinator, CNA

Administrative Assistant

• Overall management of business office activities in accordance with current applicable federal, state, and local standard guidelines and regulations, and as directed by the administrator
• Coordinate with the Central Billing Office on managing insurance payments, including private, Medicare, Medicaid, and other managed care
• Manage refunds for accounts receivable
• Maintain appropriate logs and reports, not limited to, resident funds, census records, and case accounts

Business Office Manager

Administration

• responsible for managing all business-related activity to achieve the company vision and supporting strategies
• ensure that the company image as an ethical and high-quality provider of health services is maintained
• aid in the overall operation of the community in accordance with current applicable federal, state and local standards, guidelines, and regulations while completing the required training hours for certification or licensure
• responsible for becoming familiar with the standards of practice for skilled nursing and long-term care and achieving a proficient level of competency within all departments of the community

Administrator in Training

• Responsible for planning, organizing, and implementing a program of activity and leisure pursuits designed to meet the social, spiritual, intellectual, emotional, educational and physical needs and interests of residents in accordance with the comprehensive resident care plan.

• Supervising and coordinating the activities of the maintenance department
• Ensuring environmental center compliance in accordance with Federal, State and Local ordinance, regulations and building codes
• Maintaining the community in a sanitary, attractive, and orderly condition
• Repairing and freeing from hazards such as those caused by electrical, plumbing, ventilation, heating and cooling systems
• Provision of quality laundry service

Maintenance Director

• Responsible for the overall management of business office activities in accordance with current applicable federal, state, and local standard guidelines and regulations, and as directed by the administrator
• Responsible for coordinating with the Central Billing Office on managing insurance payments, including private, Medicare, Medicaid, and other managed care
• Managing refunds for accounts receivable, and maintaining appropriate logs and reports, not limited to, resident funds, census records, and case accounts

• Oversee all business office operations in compliance with federal, state, and local regulations, under the direction of the Executive Director.
• Coordinate with the Central Billing Office to manage resident billing, maintain accurate logs and reports, and oversee accounts payable process, including invoice management and timely payments.
• Responsible for payroll, human resources, and benefits administration, including employee relations, recruiting, hiring, onboarding, compensation, leave management, worker's compensation, terminations, and unemployment claims.
• Support organizational goals by promoting positive employee relations and efficient administrative operations.

Sales

• Building referral source relationships in a variety of settings, such as hospitals, clinics, and senior-service related organizations within the community
• Working to build and grow census and quality mix by developing the market
• Working with acute care and other referral sources
• Providing prospective residents and/or responsible parties with appropriate information and assistance

Sales and Marketing Coordinator

• Responsible for the overall management of business office activities in accordance with current applicable federal, state, and local standard guidelines and regulations, and as directed by the administrator
• Responsible for coordinating with the Central Billing Office on managing insurance payments, including private, Medicare, Medicaid, and other managed care
• Managing refunds for accounts receivable
• Maintaining appropriate logs and reports, not limited to, resident funds, census records, and case accounts

Collections

• The Private Pay Collections Specialist is responsible for managing the collection of outstanding private pay balances for Skilled Nursing Facilities (SNFs) within the organization.
• This role requires a strong understanding of billing practices, financial adjustments, and resident responsibility balances.
• The ideal candidate will proactively work aged accounts, make collection calls to responsible parties, coordinate with Business Office Managers (BOMs) and Central Billing Office (CBO) staff, and ensure timely and accurate follow-up on all private pay receivables.
• Review and analyze aged private pay accounts across multiple SNF locations to identify collection opportunities or issues.
• Initiate and document private pay collection calls to residents, family members, or responsible parties to resolve outstanding balances in a professional and compassionate manner.
• Collaborate with facility Business Office Managers to obtain missing information, resolve billing discrepancies, and confirm payer responsibility.
• Submit appropriate adjustment requests for bad debt (BD) or cost reportable write-offs in accordance with organizational policy and federal/state guidelines.
• Maintain accurate and timely documentation of all collection efforts and adjustment activity in the billing system.
• Report findings and trends regularly to the Senior Manager of Private Pay and Collections, including barriers to collection and opportunities for process improvement.
• Partner with CBO team members to ensure alignment between billing, collections, and posting functions.
• Ensure compliance with HIPAA regulations and internal policies during resident and family communications.
• Support the development and implementation of private pay collection best practices across all facilities.
• Assist with account escalations, payment plan setups, and formal demand notices as need.