Turquoise Health

Operations

• Co-create with customers - spend roughly half your time working directly with medical device commercial leaders, market access executive stakeholders to ideate, scope, and execute analytical deliverables that address their highest-priority commercial questions.
• Own the client deliverables - lead initiatives from problem definition through final output, producing presentations, frameworks, whitepapers, and data narratives tailored to senior device manufacturer executives.
• Represent Turquoise Health externally - attend industry events and conferences, build relationships with industry analysts, and collaborate with marketing to develop messaging and content that resonates with the medical device buyer.
• Drive cross-functional initiatives - serve as the connective tissue between Sales, Product, Engineering, and Customer Success; own high-priority projects end-to-end, ensuring alignment, clear accountability, and on-time execution across teams.
• Translate data into commercial & product strategy - convert raw analyses into actionable recommendations across pricing, market access, contracting, and mark-up benchmarking, and net cost recovery analysis at the provider level.
• Reason across the device reimbursement landscape - navigate procedure-level rates, implant economics, hospital vs. ASC settings, and payer dynamics to answer the questions that matter to a Chief Commercial Officer.
• Run market and competitive intelligence - monitor MedTech industry dynamics, FDA approvals and reimbursement code lifecycle, payer coverage policies, and competitor moves; deliver crisp briefs that inform commercial and product decisions.
• Partner with senior leadership - serve as a trusted advisor to Market Solutions leadership on growth strategy, account prioritization, and the evolution of the medical device offering.
• Build best-in-class internal deliverables - create frameworks, abstracts, and strategic narratives that turn complex healthcare data into crisp internal recommendations for commercial and product decisions.
• Leverage the analytical engine for medical device clients - pull, transform, and synthesize data across price transparency, claims, and partner datasets to surface commercial-grade insights for both implantable and non-implantable device portfolios.
• Diagnose and reconcile data discrepancies - validate dataset quality, pressure-test methodology, and document the assumptions behind every client-facing number.

Strategy & Operations Manager – Senior Manager

Full-stack Engineer

• Development of Django-based websites using Python, Postgresql, etc.
• Work with large data sets, including scripting imports, exports, data cleaning, analysis, etc.
• Build frontend data visualization components that enable users to explore and interpret complex healthcare pricing data
• Write effective, scalable code.
• Test and debug programs
• Improve functionality of existing systems
• Implement security and data protection solutions
• Assess and prioritize feature requests
• Coordinate with other team members to understand user requirements and provide technical solutions

Software Engineer II, Data Products

General Counsel

• Be the first point of contact for legal questions across the company – Sales, Customer Success, Product, Engineering, Marketing, People Operations, and more.
• Own the contracting function end to end – drafting and negotiating the full range of agreements across customer, vendor, and operational matters.
• Build and own the infrastructure that keeps Legal running – the systems, processes, and programs.
• Interface with outside counsel on specialized matters – providing context, managing workflow, and implementing guidance back into the business.
• Stay on top of the legal and regulatory landscape that shapes our business.
• Help build Legal’s presence and credibility across the company – through clear, proactive communication.

Commercial Counsel

• Collaborate with the executive team to define and refine the company's strategic objectives and long-term goals
• Conduct thorough market research and analysis to identify new growth opportunities, emerging trends, and competitive landscape
• Design strategic frameworks and develop actionable plans to drive business growth, increase market share, and optimize operational and product performance
• Monitor industry dynamics and provide insights and recommendations to the executive team for informed decision-making
• Serve as a trusted advisor to senior leadership, providing strategic guidance and operational support
• Drive cross-functional projects and initiatives, ensuring effective communication, coordination, and alignment across departments
• Creation and preparation of content for communications i.e. presentations, slides, abstracts, whitepapers
• Foster strong relationships with key internal and external stakeholders, including investors, partners, and industry experts
• Represent Turquoise Health at industry events, conferences, and networking opportunities to enhance brand visibility and explore strategic partnerships
• Collaborate with the marketing and communications teams to develop messaging and materials that align with the company's strategic objectives

Manager, Strategy – Operations

Platform Engineer

• Own the Platform Infrastructure Manage and scale our container environment on Amazon EKS, implement GitOps workflows using ArgoCD, and maintain CI/CD pipelines through GitHub Actions to ensure that deployments are fast, consistent, and automated.
• Build for Reliability Define and track SLIs and SLOs, lead incident response including on-call rotations, root cause analysis, and post-mortems, and contribute to disaster recovery planning to keep our systems highly available.
• Drive Observability Design and maintain our monitoring and logging stack using Datadog, Sentry, and CloudWatch — giving engineering teams clear visibility into system health and performance before problems reach users.
• Shape the Platform's Future Collaborate on architectural decisions, build internal tooling and self-service workflows that make the platform easier to operate, and contribute meaningfully to how we scale and evolve our infrastructure

Senior Platform Operations Engineer

• Support the Platform Infrastructure - Help manage and scale our container environment on Amazon EKS, implement GitOps workflows using ArgoCD, and maintain CI/CD pipelines through GitHub Actions to ensure that deployments are fast, consistent, and automated.
• Build for Reliability - Define and track SLIs and SLOs, lead incident response including on-call rotations, root cause analysis, and post-mortems, and contribute to disaster recovery planning to keep our systems highly available.
• Drive Observability - Design and maintain our monitoring and logging stack using Datadog, Sentry, and CloudWatch — giving engineering teams clear visibility into system health and performance before problems reach users.
• Shape the Platform's Future - Collaborate on architectural decisions, build internal tooling and self-service workflows that make the platform easier to operate, and contribute meaningfully to how we scale and evolve our infrastructure

Platform Operations Engineer

Growth Marketing

• Build and execute strategic account plans to generate qualified pipeline in the provider vertical
• Create and run thoughtful messaging flows that resonate with target personas across email, phone, LinkedIn, events, and other channels.
• Collaborate cross-functionally with Marketing, Product, Account Executives, and Sales Engineers to align vertical GTM efforts and convert engagement into opportunities.
• Partner with Account Executives to set the right meetings, develop stakeholder maps, and build tailored account strategies.
• Track and measure pipeline progress against goals, reporting outcomes and insights to Sales leadership and RevOps.
• Support and participate in events and conferences, including pre-event planning and post-event follow-up.
• Partner with Product and Strategy teams to translate product updates and industry trends into GTM messaging and collateral.
• Shadow discovery calls and collaborate on customer account expansion opportunities (cross-sell/upsell).
• Experiment with new tools, outreach methods, and pathways into accounts to pioneer scalable pipeline programs.

Growth Associate – Sales

Customer Success Manager

• Account Planning: Assist Customer Success team in developing and executing strategic account plans that enhance customer engagement and retention.
• Customer Engagement: Gradually assume more direct customer responsibilities, from ownership of meetings and follow-ups to addressing customer queries and training on new features.
• Operational Excellence: Support all phases of the post-sales customer lifecycle, including onboarding, renewals, and ongoing account management.
• Strategic Support: Participate in key projects critical to the team’s success.
• Customer Advocacy: Act as a liaison between customers and internal teams (Engineering, Product, Sales, Operations).
• Risk Management: Proactively identify and communicate potential customer churn risks.
• Professional Development: Engage in learning and development opportunities to prepare for the CSM role.

Customer Success Associate – Life Sciences

Product Manager

• Implement a novel approach to the healthcare transaction, beginning with provider <> payer contracting and ending with guaranteed upfront prices for patients
• Build a transaction system that relies on the most modern, sophisticated and transparent methodology and technology available
• Relentlessly drive early stage concepts through iteration, execution and enhancement
• Facilitate airtight coordination across disciplines within Turquoise and across key external stakeholders and customers
• Continuously hone industry and subject matter expertise, and remain up-to-date on the latest market trends and legislative development to ensure Turquoise remains at the leading edge and positioned to anticipate important tailwinds/headwinds
• Rely on the latest prototyping tooling to test and iterate on product concepts to stay ahead of the development cycle

Principal Product Manager, Transaction

Data Scientist

• Build and maintain software and data pipelines in support of contract management and AI-assisted workflows
• Work cross-functionally with Product, Engineering, and subject matter experts to conceptualize, prototype, and build data solutions
• Contribute to data capabilities around contract modeling, automated pricing, and payer policy intelligence
• Draft technical design and documentation
• Seek and prioritize technical and product feedback from internal customers
• Iterate quickly with an eye towards value

Data Science Engineer, Contracts

Senior Product Manager, Transaction

People Operations

• Company summits: own planning, coordination, logistics, and vendor management.
• Virtual company events: plan and run 2+ virtual events per year
• Recognition programs: design and run structured recognition — peer-to-peer, milestone celebrations, and creative moments that go beyond a birthday slide
• Rewards and prizes: coordinate gift cards, swag codes, raffle prizes, and other engagement incentives throughout the year
• End-of-year gifts: select, order, and distribute annual gifts and letters to employees (SwagUp, vendor coordination)
• Employer branding: build out TQ’s employer brand presence (early-stage initiative)
• Quarterly People Ops newsletter: create and distribute the newsletter via Figma
• Slack communications: announce new hires, post announcements, triage and manage #dept_people
• Welcome session coordination: schedule and run new hire welcome meetings (Tuesdays)
• New hire happy hours: organize virtual happy hours for each new hire cohort
• Buddy program: pair new hires with buddies, maintain the Notion page and deck, track participation, own #tq_buddies Slack channel
• I-9 verification: complete Section 2 for new hires within 3 business days of start
• Scanned mail processing: receive, triage, and file physical mail — state agency correspondence, tax registrations, finance items. Maintain the time-sensitive mail tracker
• 1099 contractor mail and filing: organize correspondence into annual folders, coordinate with finance
• Contractor onboarding: own the process for hourly contractor requests and onboarding
• Easy Llama trainings: assign, update, and ensure completion of required compliance trainings
• Workplace posters: update and store workplace posters in company Drive
• Co-working stipend administration: validate WeWork requests, assign seats, manage the WeWork portal, audit usage semi-annually
• L&D stipend admin: answer employee questions, maintain the spreadsheet, send weekly approval emails
• Desk budget refresh: add 4-year tenured employees to the home office refresh program quarterly
• Swag vendor management (SwagUp): ensure new hire packs ship on time and inventory is stocked
• TQ Swag Store coupons (Square): manage coupon code creation and maintain the running list

People Experience Manager

Brand Designer

• Lead the strategic evolution of our brand identity, proactively identifying opportunities to refine and enhance our visual language.
• Build upon and refine our brand guidelines, establishing sophisticated and scalable visual systems that ensure consistency and impact across all project types.
• Conceptualize and design visually stunning and high-converting materials across all digital channels, including paid social, display advertising, email marketing, web, landing pages, and video.
• Act as a strategic partner to cross-functional teams, fostering a collaborative design process.
• Uphold the highest standards of brand consistency across all projects, ensuring that every touchpoint reflects our brand vision and values.

Senior Brand Designer

Engineering Manager

• Lead, mentor, and grow a team of product engineers, responsible for building data analysis products on top of Turquoise’s best-in-class health service pricing data.
• Own the technical execution and delivery of key product features, ensuring high quality, performance, and scalability.
• Provide technical guidance and oversight, specifically in modern frontend technologies (VueJS), ensuring best practices in coding, architecture, and design are followed.
• Work closely with Product Managers, Designers, and other Engineers to translate requirements into technical solutions and ensure alignment with business goals. Foster a high-performance and inclusive culture.
• Champion a culture of high quality, conducting code reviews and ensuring the product meets rigorous standards for user experience and reliability.

Engineering Manager, Data Products

• Lead clinical data science strategy, applying medical expertise to healthcare pricing, reimbursement, and utilization datasets
• Advance the clinical infrastructure for a more open, efficient healthcare marketplace (see open.turquoise.health for more information)
• Design and develop data models, algorithms, and analytical frameworks that translate clinical complexity into actionable product insights
• Serve as the authoritative clinical voice externally and internally in cross-functional discussions with product, engineering, and go-to-market teams
• Identify novel data science approaches to solve hard problems at the intersection of clinical care and healthcare finance