Trulioo

Customer Support

• Provide technical support and services to our SMB and Enterprise customers in a timely manner
• Provide an exceptional customer service experience to ensure Trulioo maintains our position as the leading trusted expert in Identity Verification
• Achieve high customer satisfaction by effectively and proactively troubleshooting and correcting any issues
• Configure and troubleshoot Trulioo products and services with exceptional attention to detail and adherence to our SLAs
• Respond to all internal and external stakeholder questions and concerns with a high level of professionalism
• Collaborate with other departments, including Vendor Management and Datasource Monitoring teams, in order to resolve issues
• Contribute to customer success initiatives when needed
• Performs client due diligence on new and existing accounts to ensure all accounts are in accordance with the Compliance policies and procedures
• Conducts regular audits on existing accounts for quality assurance
• Utilize Generative AI assistants to draft clear, accurate, and highly professional responses to internal and external stakeholder questions, ensuring improved response times without sacrificing quality.
• Collaborate with cross-functional teams to train, test, and optimize internal AI support bots or help-center resources based on real-world customer interactions.
• Audit AI-generated outputs and automated client due diligence workflows to ensure strict adherence to Trulioo's Compliance policies and quality assurance standards.

Customer Experience Specialist

Director

• Build and lead Trulioo’s global privacy and data protection strategy across priority markets, products, customers, and operating environments.
• Serve as Trulioo’s designated Data Protection Officer for Europe, providing independent, credible, and commercially practical advice on GDPR and related obligations.
• Advise executive leadership, as needed, on privacy risk, regulatory change, customer expectations, and strategic trade-offs tied to product innovation and market expansion.
• Represent Trulioo in privacy-related engagements with regulators, enterprise customers, industry groups, and other external stakeholders.
• Act as a strategic advisor on privacy and data protection implications as Trulioo expands into new operating regions, verticals, and expands the product catalog.
• Monitor global privacy developments and translate implications into practical guidance for products, operations, market expansion, and customer commitments.
• Mature Trulioo’s privacy program, including PIAs, DPIAs, records of processing, data subject rights, vendor privacy reviews, and cross-border transfer mechanisms.
• Integrate privacy by design into product development, commercial contracting, customer onboarding, third-party management, enterprise risk management, and agile operating rhythms.
• Own and evolve key privacy and data governance policies, including data retention, data classification, information classification and protection, data handling, and responsible data use.
• Lead privacy incident readiness and response, including investigation support, breach assessment, regulatory notification analysis, remediation, and post-incident improvement.
• Develop practical reporting, metrics, and executive-level insights that create visibility into privacy risks, regulatory readiness, and program maturity.
• Partner with Product and Engineering to embed privacy by design into agile product development, architecture decisions, data flows, and release processes.
• Provide guidance on privacy risks tied to identity verification, fraud prevention, biometrics, document verification, data enrichment, AI, machine learning, and emerging identity technologies.
• Serve as a senior privacy advisor to Sales, Customer Success, Marketing, Solutions, and Legal in support of enterprise due diligence, RFPs, audits, and strategic customer engagements.
• Help shape responsible AI governance, including privacy impact analysis, consumer data use, automated processing, transparency, and controls for responsible product deployment.
• Lead or support negotiation of DPAs, SCCs, data transfer terms, privacy schedules, customer commitments, vendor terms, and partner arrangements.
• Support commercialization by validating privacy positioning, customer-facing claims, contractual commitments, and market- specific privacy requirements.
• Build privacy thought leadership that strengthens Trulioo’s credibility with customers, regulators, partners, and industry stakeholders.
• Lead, coach, and develop a high-performing privacy team with strong judgment, business orientation, and operational discipline.

Senior Director, Global Privacy & Data Protection

• Build and lead Trulioo’s global privacy and data protection strategy across priority markets, products, customers, and operating environments.
• Serve as Trulioo’s designated Data Protection Officer for Europe, providing independent, credible, and commercially practical advice on GDPR and related obligations.
• Advise executive leadership, as needed, on privacy risk, regulatory change, customer expectations, and strategic trade-offs tied to product innovation and market expansion.
• Represent Trulioo in privacy-related engagements with regulators, enterprise customers, industry groups, and other external stakeholders.
• Act as a strategic advisor on privacy and data protection implications as Trulioo expands into new operating regions, verticals, and expands the product catalog.
• Monitor global privacy developments and translate implications into practical guidance for products, operations, market expansion, and customer commitments.
• Mature Trulioo’s privacy program, including PIAs, DPIAs, records of processing, data subject rights, vendor privacy reviews, and cross-border transfer mechanisms.
• Integrate privacy by design into product development, commercial contracting, customer onboarding, third-party management, enterprise risk management, and agile operating rhythms.
• Own and evolve key privacy and data governance policies, including data retention, data classification, information classification and protection, data handling, and responsible data use.
• Lead privacy incident readiness and response, including investigation support, breach assessment, regulatory notification analysis, remediation, and post-incident improvement.
• Develop practical reporting, metrics, and executive-level insights that create visibility into privacy risks, regulatory readiness, and program maturity.
• Partner with Product and Engineering to embed privacy by design into agile product development, architecture decisions, data flows, and release processes.
• Provide guidance on privacy risks tied to identity verification, fraud prevention, biometrics, document verification, data enrichment, AI, machine learning, and emerging identity technologies.
• Serve as a senior privacy advisor to Sales, Customer Success, Marketing, Solutions, and Legal in support of enterprise due diligence, RFPs, audits, and strategic customer engagements.
• Help shape responsible AI governance, including privacy impact analysis, consumer data use, automated processing, transparency, and controls for responsible product deployment.
• Lead or support negotiation of DPAs, SCCs, data transfer terms, privacy schedules, customer commitments, vendor terms, and partner arrangements.
• Support commercialization by validating privacy positioning, customer-facing claims, contractual commitments, and market-specific privacy requirements.
• Build privacy thought leadership that strengthens Trulioo’s credibility with customers, regulators, partners, and industry stakeholders.
• Lead, coach, and develop a high-performing privacy team with strong judgment, business orientation, and operational discipline.
• Create clear decision-making frameworks that allow teams to move quickly while managing privacy and data protection risk effectively.
• Foster a culture of responsible innovation, practical risk management, and accountable data use across the organization.

• Build and lead Trulioo’s global privacy and data protection strategy across priority markets, products, customers, and operating environments.
• Serve as Trulioo’s designated Data Protection Officer for Europe, providing independent, credible, and commercially practical advice on GDPR and related obligations.
• Advise executive leadership, as needed, on privacy risk, regulatory change, customer expectations, and strategic trade-offs tied to product innovation and market expansion.
• Represent Trulioo in privacy-related engagements with regulators, enterprise customers, industry groups, and other external stakeholders.
• Act as a strategic advisor on privacy and data protection implications as Trulioo expands into new operating regions, verticals, and expands the product catalog.
• Monitor global privacy developments and translate implications into practical guidance for products, operations, market expansion, and customer commitments.
• Mature Trulioo’s privacy program, including PIAs, DPIAs, records of processing, data subject rights, vendor privacy reviews, and cross-border transfer mechanisms. Integrate privacy by design into product development, commercial contracting, customer onboarding, third-party management, enterprise risk management, and agile operating rhythms.
• Own and evolve key privacy and data governance policies, including data retention, data classification, information classification and protection, data handling, and responsible data use.
• Lead privacy incident readiness and response, including investigation support, breach assessment, regulatory notification analysis, remediation, and post-incident improvement.
• Develop practical reporting, metrics, and executive-level insights that create visibility into privacy risks, regulatory readiness, and program maturity.
• Partner with Product and Engineering to embed privacy by design into agile product development, architecture decisions, data flows, and release processes.
• Provide guidance on privacy risks tied to identity verification, fraud prevention, biometrics, document verification, data enrichment, AI, machine learning, and emerging identity technologies.
• Serve as a senior privacy advisor to Sales, Customer Success, Marketing, Solutions, and Legal in support of enterprise due diligence, RFPs, audits, and strategic customer engagements.
• Help shape responsible AI governance, including privacy impact analysis, consumer data use, automated processing, transparency, and controls for responsible product deployment.
• Lead or support negotiation of DPAs, SCCs, data transfer terms, privacy schedules, customer commitments, vendor terms, and partner arrangements.
• Support commercialization by validating privacy positioning, customer-facing claims, contractual commitments, and market-specific privacy requirements.
• Build privacy thought leadership that strengthens Trulioo’s credibility with customers, regulators, partners, and industry stakeholders.
• Lead, coach, and develop a high-performing privacy team with strong judgment, business orientation, and operational discipline.
• Create clear decision-making frameworks that allow teams to move quickly while managing privacy and data protection risk effectively.
• Foster a culture of responsible innovation, practical risk management, and accountable data use across the organization.

Senior Director, Global Privacy – Data Protection

• Build and lead Trulioo’s global privacy and data protection strategy across priority markets, products, customers, and operating environments.
• Serve as Trulioo’s designated Data Protection Officer for Europe, providing independent, credible, and commercially practical advice on GDPR and related obligations.
• Advise executive leadership, as needed, on privacy risk, regulatory change, customer expectations, and strategic trade-offs tied to product innovation and market expansion.
• Represent Trulioo in privacy-related engagements with regulators, enterprise customers, industry groups, and other external stakeholders.
• Act as a strategic advisor on privacy and data protection implications as Trulioo expands into new operating regions, verticals, and expands the product catalog.
• Monitor global privacy developments and translate implications into practical guidance for products, operations, market expansion, and customer commitments.
• Mature Trulioo’s privacy program, including PIAs, DPIAs, records of processing, data subject rights, vendor privacy reviews, and cross-border transfer mechanisms. Integrate privacy by design into product development, commercial contracting, customer onboarding, third-party management, enterprise risk management, and agile operating rhythms.
• Own and evolve key privacy and data governance policies, including data retention, data classification, information classification and protection, data handling, and responsible data use.
• Lead privacy incident readiness and response, including investigation support, breach assessment, regulatory notification analysis, remediation, and post-incident improvement.
• Develop practical reporting, metrics, and executive-level insights that create visibility into privacy risks, regulatory readiness, and program maturity.
• Partner with Product and Engineering to embed privacy by design into agile product development, architecture decisions, data flows, and release processes.
• Provide guidance on privacy risks tied to identity verification, fraud prevention, biometrics, document verification, data enrichment, AI, machine learning, and emerging identity technologies.
• Serve as a senior privacy advisor to Sales, Customer Success, Marketing, Solutions, and Legal in support of enterprise due diligence, RFPs, audits, and strategic customer engagements.
• Help shape responsible AI governance, including privacy impact analysis, consumer data use, automated processing, transparency, and controls for responsible product deployment.
• Lead or support negotiation of DPAs, SCCs, data transfer terms, privacy schedules, customer commitments, vendor terms, and partner arrangements.
• Support commercialization by validating privacy positioning, customer-facing claims, contractual commitments, and market- specific privacy requirements.
• Build privacy thought leadership that strengthens Trulioo’s credibility with customers, regulators, partners, and industry stakeholders.
• Lead, coach, and develop a high-performing privacy team with strong judgment, business orientation, and operational discipline.
• Create clear decision-making frameworks that allow teams to move quickly while managing privacy and data protection risk effectively.
• Foster a culture of responsible innovation, practical risk management, and accountable data use across the organization.

• Build and lead Trulioo’s global privacy and data protection strategy across priority markets, products, customers, and operating environments.
• Serve as Trulioo’s designated Data Protection Officer for Europe, providing independent, credible, and commercially practical advice on GDPR and related obligations.
• Advise executive leadership, as needed, on privacy risk, regulatory change, customer expectations, and strategic trade-offs tied to product innovation and market expansion.
• Represent Trulioo in privacy-related engagements with regulators, enterprise customers, industry groups, and other external stakeholders.
• Mature Trulioo’s privacy program, including PIAs, DPIAs, records of processing, data subject rights, vendor privacy reviews, and cross-border transfer mechanisms.
• Own and evolve key privacy and data governance policies, including data retention, data classification, information classification and protection, data handling, and responsible data use.

Senior Director, Global Privacy, Data Protection

Solutions Engineer

• Engage with customers directly, acting as the key technical point of contact for our most strategic customers
• Own the discovery process to uncover business objectives, customer technical requirements, run technical demonstrations and proof of concepts
• Translate technical and business requirements into scalable solutions, lead technical engagements, and ensure customers realize maximum value from Trulioo’s platform
• Advising on best practices across identity, compliance, fraud, risk and integrations, adapting your approach to different customer contexts and levels of technical depth
• Collaborate cross-functionally to deliver seamless customer outcomes
• Contribute to internal knowledge and technical excellence

Senior Solutions Consultant

System Administrator

• Assist with Mac and PC laptop provisioning, imaging, configuration, and user-ready delivery
• Support patch management and software deployment across macOS (Jamf) and Windows (Intune)
• Provision and deprovision user accounts across Google Workspace, Azure/Entra ID, and OneLogin
• Manage group memberships, MFA enrollment, and basic SSO application access
• Support day-to-day administration of Google Workspace and Microsoft Azure
• Help maintain IT documentation and evidence for audits and compliance reviews
• Provide responsive technical support for staff across global locations and time zones
• Manage and resolve tickets in Jira with clear communication

Systems Administrator

Data Analyst

• Contribute to compensation activities including job leveling, market matching, and career framework support, applying AI-assisted tools where appropriate to accelerate analysis and improve consistency.
• Support the setup and execution of annual compensation review cycles within compensation tools and People systems, identifying opportunities to automate or streamline manual steps.
• Support salary benchmarking and analyse internal compensation data, participating in external remuneration surveys to support market competitiveness and internal equity.
• Support compensation processes across multiple regions, ensuring alignment with local market practices.
• Identify opportunities to improve reward processes through automation, AI tooling, and workflow redesign, and contribute to the development and maintenance of SOPs.
• Lead the administration and ongoing maintenance of bonus and incentive plans, including eligibility, targets, performance measures, and payout calculations.
• Contribute to the development of scalable, AI-enabled self-service tools and resources that help leaders and employees better understand reward philosophy, pay decisions, and career frameworks.
• Support pay equity analyses and audits to ensure fair and consistent compensation practices.
• Ensure reward and benefits practices comply with relevant legislation, internal policies, and governance frameworks across multiple regions.
• Build and maintain scalable dashboards and reporting solutions for headcount, compensation, and workforce insights.

Customer Experience Specialist

Senior Director, Global Privacy & Data Protection

Senior Director, Global Privacy & Data Protection

Senior Director, Global Privacy – Data Protection

Senior Director, Global Privacy & Data Protection

Senior Director, Global Privacy, Data Protection

Senior Solutions Consultant

Systems Administrator

Total Rewards – Analytics Specialist