Trulieve

Associate

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.
• Any other task(s) as assigned by Management.

Dispensary Associate

Technician

• This position exists to prep and assist Edible Technician 2 operator in producing cannabis infused edible products within the kitchen in the production department.
• Edibles Technician 1 will assist the Edibles Manager to prepare all edibles in a sanitary and timely manner.
• Basic knowledge of all equipment in the kitchen.
• Measure raw material ingredients for production runs.
• Perform piece weight verification and ensure metal detection is working.
• Weigh, pack, label, and ensure proper amounts are put into case packs.
• Unmold gels, chocolates, gummies, troche, etc. as units complete production process.
• Prepare all edibles in a sanitary and timely manner.
• Assist with the cleaning, sanitation, and organization of the kitchen.
• Follow all GMP, HACCP and Q/A processes in facility.
• Strictly follow department SOP’s, Batch Records, Log’s, and associated Forms/Documents.
• Assist in the implementation of Edible Kitchen systems and SOPs.
• Maintain relevant training as new products are introduced. Train in machinery and process operations.
• Other duties as assigned.

Edibles Technician I

Dispensary Associate – Part Time

Supervisor

• Responsible for assisting the General Manager/Assistant General Manager in leadership and supervision of store personnel
• Ensure regulatory compliance while delivering exceptional customer experience
• Maintain brand standards in visual merchandising
• Provide coaching, training, and development to the team
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations

Shift Supervisor

General

• Transport products between Trulieve facilities throughout the area
• Inventory Management
• Receiving/Shipping functions
• Load and unload vehicles at the destination; prepare transportation manifests and signatures by DOH regulations
• Follow routes and time schedule
• Order preparation
• Complete logs and reports
• Follow DOT/OSHA regulations and safety standards
• Use of heavy equipment; forklift, pallet jack, walking stacker, and other warehouse equipment

Material Handler

• The Shift Supervisor will be responsible for assisting the General Manager/Assistant General Manager in leadership and supervision of store personnel, achieving key performance metrics and ensuring the efficient daily operation of the store.
• This role is responsible for ensuring regulatory compliance while delivering exceptional customer experience.
• Assume all duties of a key-holding supervisor related to opening and closing procedures and basic supervision of staff and retail processes.
• Maintain brand standards in visual merchandising.
• Ensure consistent regulatory compliance with all state specific regulations.
• Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees.
• Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives.
• Monitor and maintain store inventory.
• Responsible for handling and resolving patient issues and escalations.
• Maintain professional working relationships with business partners.
• Maintain strict confidentiality and compliance.
• Perform other tasks that have been assigned by management.

Dispensary Associate – Part-time

• The Shift Supervisor will be responsible for assisting the General Manager/Assistant General Manager in leadership and supervision of store personnel, achieving key performance metrics and ensuring the efficient daily operation of the store.
• This role is responsible for ensuring regulatory compliance while delivering exceptional customer experience.
• Assume all duties of a key-holding supervisor related to opening and closing procedures and basic supervision of staff and retail processes.
• Maintain brand standards in visual merchandising.
• Ensure consistent regulatory compliance with all state specific regulations.
• Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees.
• Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives.
• Monitor and maintain store inventory.
• Responsible for handling and resolving patient issues and escalations.

Manager

• Partner with the General Manager to plan and implement strategies to drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Ensure consistent regulatory compliance with all state specific regulations
• Review, communicate and ensure compliance with all company SOPs and work with the general manager and other leaders to assure that any changes are communicated to employees
• Along with the General Manager, provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives
• Monitor and maintain store inventory
• Responsible for handling and resolving patient issues and escalations when on duty
• Maintain professional working relationships with business partners
• Assist the General Manager in managing labor budget to meet the needs of the business
• Maintain strict confidentiality and compliance
• Perform other tasks that have been assigned by management

Assistant General Manager

• Lead the dry team and provide effective guidance.
• Responsible for supervising, managing, and motivating team members on a daily basis.
• Contact point for all team members with excellent communication skills.
• Act proactively to ensure smooth team operations and effective collaboration.
• Create an inspiring team environment with open communication.
• Set clear team goals.
• Delegate tasks and set deadlines.
• Oversee day-to-day operations.
• Monitor team performance and report on hourly metrics.
• Motivate team members.
• Discover training needs and provide coaching.
• Listen to team members’ feedback and resolve any issues or conflicts.
• Recognize high performance and reward accomplishments.
• Encourage creativity and risk-taking.
• Suggest and organize team-building activities.
• Work hand-in-hand with the area manager.
• Other duties as assigned.

Post Harvest Supervisor

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.
• Any other task(s) as assigned by Management.
• Must possess a valid driver’s license and clear driving record to fulfill delivery driver role.

Dispensary Associate, Part Time

• Assume all duties of a key-holding supervisor related to opening and closing procedures and basic supervision of staff and retail processes
• Maintain brand standards in visual merchandising
• Ensure consistent regulatory compliance with all state specific regulations
• Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees
• Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives
• Monitor and maintain store inventory
• Responsible for handling and resolving patient issues and escalations
• Maintain professional working relationships with business partners
• Maintain strict confidentiality and compliance
• Perform other tasks that have been assigned by management