Trulieve

General

• Provide exceptional customer service to customers, guests, and coworkers
• Educate customers on the benefits and potential side effects of cannabis products
• Facilitate a customer's purchase in accordance with State regulations
• Document customer issues and concerns on the customer's profile
• Maintain a clean and well-stocked workstation throughout the shift

Dispensary Associate

• Monitor and respond to security incidents
• Manage access control systems
• Ensure effective communication across various departments
• Protect and verify information about security concerns and incidents
• Manage and verify access requests through web-based systems
• Efficiently dispatch vendors and service providers as required
• Collaborate with emergency services to provide necessary support during incidents
• Monitor CCTV and alarm systems to ensure the security of company assets
• Maintain accurate records of all activities, incidents, and communications
• Prepare reports as required for management review

SOC Operator – Night Shift

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.
• Any other task(s) as assigned by Management.
• Additional responsibilities as Delivery Associate as needed: Must possess a valid driver’s license and clear driving record to fulfill delivery driver role.

Dispensary Associate – Part Time

• Ability to count the plants within their respective locations
• Ensure that tallied amount is properly reflected in the inventory system
• Move plants and assign them to the new rooms
• Utilize spreadsheets and excel
• Ability to do inventory in multiple facilities
• Responsible for tracking all plants in the warehouses daily to ensure accuracy
• Update changes or new status of plants in the system
• All other duties as assigned

Inventory Specialist

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Maintain a clean and well-stocked workstation throughout the shift.
• Document customer issues and concerns on the customer's profile.
• Work with leadership and management to find solutions to customer issues.

Dispensary Associate – Part time

• Provide exceptional customer service to customers, guests, and coworkers
• Provide empathy and compassion to patients
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge
• Assist Managers and Shift Supervisors with returns in accordance with company policy
• Prepare and process patient orders in a timely and efficient manner
• Follow Trulieve Policies and Procedures
• Work directly with the leader on duty to enhance the customer experience
• Assist customers with any product or device issues
• Work with leadership and management to find solutions to customer issues
• Document customer issues and concerns on the customer's profile
• Maintain a clean and well-stocked workstation throughout the shift
• Any other task(s) as assigned by Management
• Must possess a valid driver’s license and clear driving record to fulfill delivery driver role

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.
• Any other task(s) as assigned by Management.

• Assist the General Manager/Assistant General Manager in leadership and supervision of store personnel
• Achieve key performance metrics and ensure the efficient daily operation of the store
• Ensure regulatory compliance while delivering exceptional customer experience
• Assume all duties of a key-holding supervisor related to opening and closing procedures and basic supervision of staff and retail processes
• Maintain brand standards in visual merchandising
• Ensure consistent regulatory compliance with all state specific regulations
• Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees
• Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives
• Monitor and maintain store inventory
• Responsible for handling and resolving patient issues and escalations
• Maintain professional working relationships with business partners
• Maintain strict confidentiality and compliance
• Perform other tasks that have been assigned by management

Shift Supervisor

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.
• Any other task(s) as assigned by Management.
• Must possess a valid driver’s license and clear driving record to fulfill delivery driver role.
• Follow all Trulieve Policies and Procedures as delivery associate.
• Assist with processing all online orders, including deliveries, in a 2-hour timeframe.

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.

• Troubleshoot, maintain, and install various pieces of processing and packaging equipment.
• Troubleshoot building’s Electrical Distribution, HVAC, and Lighting systems.
• Follow planned maintenance procedures and schedules to ensure maximum efficiency and life span of both production equipment and building systems.
• Respond to line calls and maintenance tickets according to their assigned priority.
• Maintain building systems and structures to include HVAC, Plumbing, Lighting, and Miscellaneous items.
• Work with fellow members of the maintenance team to formulate solutions to problems that may arise with building and production equipment.
• Assist with the inventory of parts and materials.
• Properly document the usage of parts and materials.
• Document the completion of all maintenance items per the Planned Maintenance Procedure in place.
• Other duties as assigned.

Dispensary Associate

SOC Operator – Night Shift

Dispensary Associate – Part Time

Inventory Specialist

Dispensary Associate – Part time

Dispensary Associate – Part Time

Dispensary Associate – Part Time

Dispensary Associate

Dispensary Associate

Dispensary Associate – Part Time

Shift Supervisor

Shift Supervisor

Dispensary Associate

Dispensary Associate – Part time

Maintenance Technician