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SOC Operator – Night Shift
TrulieveSOC Operator ensuring safety and security of Trulieve facilities by monitoring and responding to incidents. Managing access control systems and communicating effectively across departments.
About the role
Key responsibilities & impact- Monitor and respond to security incidents
- Manage access control systems
- Ensure effective communication across various departments
- Protect and verify information about security concerns and incidents
- Manage and verify access requests through web-based systems
- Efficiently dispatch vendors and service providers as required
- Collaborate with emergency services to provide necessary support during incidents
- Monitor CCTV and alarm systems to ensure the security of company assets
- Maintain accurate records of all activities, incidents, and communications
- Prepare reports as required for management review
Requirements
What you’ll need- A high school diploma or equivalent
- Previous experience in a security operations center, law enforcement, or similar role is highly desirable
- Certification in security or emergency response (e.g., CPR, First Aid) is a plus
- Proficiency in Microsoft Office Suite and other relevant software applications
- One or more years of SOC-like work experience
- One or more years inside a Security Operations environment
- Experience in call centers, agile project management, and leadership
- Must be results-oriented, communication, conflict management, people management, reporting, critical thinking, problem-solving, and planning and organization skills
- Candidate will possess the ability to be a successful self-starter
- Possess excellent communication, negotiation, and managerial skills
- Experience with conflict resolution and de-escalation
- Experience with complex problem-solving and being detail-oriented
Benefits
Comp & perks- A comprehensive benefits package including paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
security incident monitoringaccess control managementCCTV monitoringalarm system managementreport preparationweb-based systems managementsecurity operations center experienceemergency responseconflict resolutionproblem-solving
Soft Skills
communicationleadershipplanning and organizationcritical thinkingresults-orientedpeople managementnegotiationconflict managementself-starterdetail-oriented
Certifications
high school diplomasecurity certificationemergency response certificationCPR certificationFirst Aid certification