Trulieve

Manager

• The General Manager will be responsible for leadership and supervision of store personnel, inventory tracking and management, achieving key performance metrics and ensuring the efficient daily operations of the store.
• This role is responsible for ensuring regulatory compliance while delivering exceptional customer experience.
• Plan and implement strategies to drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Ensure consistent regulatory compliance with all state specific regulations
• Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees
• Evaluate employee performance and identify hiring and training needs
• Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives
• Monitor and maintain store inventory
• Responsible for handling and resolving patient issues and escalations
• Maintain professional working relationships with business partners
• Schedule effectively within labor budget to meet the needs of the business
• Maintain strict confidentiality and compliance
• Perform other tasks that have been assigned by management

General Manager

Brand Ambassador

• Work closely with the sales organization and Wholesale Marketing Manager to reach new customers/ satisfy current customers through marketing initiatives
• Engage with dispensaries, retail customers, and patients while teaching them about products
• Generate brand awareness and positive product impressions to increase product awareness
• Set up, break down, product sampling and education stations during in-store demonstrations
• Complete all event reports, paperwork, and on-going training commitments in a timely manner
• Partner with Sales & Wholesale Marketing to execute marketing event and program calendars
• Perform budtender educations and gather store contact information
• Represent brand portfolio at events and provide product knowledge to patients and consumers
• Travel around the state as necessary

• Interact in a friendly, enthusiastic, energetic and outgoing manner with dispensaries, retail customers, and patients in public settings.
• Generate brand awareness and positive product impressions to increase product awareness.
• Assess customers’ needs and interests to best recommend products.
• Set up, break down, product sampling and education stations during in-store demonstrations.
• Timely completion of all event reports, paperwork, and on-going training commitments.
• Partner with Sales & Wholesale Marketing to execute marketing event and program calendars to increase awareness, drive engagement, generate leads, and support conversion rates.
• Perform budtender educations, gather store contact information and educate store staff.
• Represent our portfolio of brands at events and provide product knowledge to patients and consumers.

Supply Chain

• Monitor and maintain store inventory and ensure accuracy of inventory reporting
• Ensure consistent regulatory compliance with all state specific regulations
• Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees
• Conduct inventory audits and any cycle counts required in partnership with the General Manager/Assistant General Manager
• Perform system adjustments as required and conduct and/or participate in analysis of root cause for any adjustments. Help determine, initiate, and execute subsequent corrective actions
• Assume all duties of a key-holding supervisor related to opening and closing procedures and basic supervision of staff and retail processes
• Maintain brand standards in visual merchandising
• Responsible for handling and resolving patient issues and escalations
• Maintain professional working relationships with business partners
• Maintain strict confidentiality and compliance
• Perform other tasks that have been assigned by management

Associate Inventory Manager

• Support the General Manager in leadership and supervision of store personnel
• Inventory tracking and management
• Achieve key performance metrics
• Ensure the efficient daily operations of the store
• Ensure regulatory compliance while delivering exceptional customer experience
• Partner with the General Manager to plan and implement strategies to drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Review, communicate and ensure compliance with all company SOPs
• Provide coaching, training, and development to the team
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations when on duty

Assistant General Manager

IT Support

• Deliver exceptional customer service and technical support to internal employees.
• Provide on-site and remote IT support for locations nationwide.
• Respond promptly to support requests via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues for desktops, laptops, mobile devices, peripherals, and network equipment.
• Install, configure, and maintain operating systems, applications, and security tools.
• Manage user accounts, including password resets and access permissions.
• Perform routine system maintenance and updates.
• Document issues, resolutions, and processes in the IT knowledge base.
• Support IT projects such as upgrades, deployments, and migrations.
• Ensure compliance with IT policies and security standards.
• Maintain accurate documentation for managed stores and update during quarterly site visits.
• Administer Microsoft Azure, Office 365, and related applications.
• Troubleshoot network-related issues and assist with MDM platform management.
• Collaborate with IT Service Management to ensure a seamless support experience.
• Audit and streamline manual software processes and contribute to automation initiatives.
• Provide innovative solutions for complex technical challenges.
• Respond to critical technical needs on a 24/7 basis.
• Travel up to 35% nationwide.
• Provide IT support for retail locations, including POS systems, printers, network connectivity, and store-specific applications.
• Resolve issues impacting store operations quickly to minimize downtime.
• Assist with planning and execution of IT installations for new store openings and remodels.

IT Support Technician

• Support the General Manager in leadership and supervision of store personnel
• Inventory tracking and management
• Achieving key performance metrics and ensuring the efficient daily operations of the store
• Ensuring regulatory compliance while delivering exceptional customer experience
• Partner with the General Manager to plan and implement strategies to drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Ensure consistent regulatory compliance with all state specific regulations
• Review, communicate and ensure compliance with all company SOPs
• Provide coaching, training, and development to the team focused on company service standards and accountability
• Monitor and maintain store inventory
• Responsible for handling and resolving patient issues and escalations when on duty
• Maintain professional working relationships with business partners
• Assist the General Manager in managing labor budget to meet the needs of the business
• Maintain strict confidentiality and compliance
• Perform other tasks assigned by management

Human Resources

• Provide new hire orientation and onboarding support for operational leaders, including presenting company onboarding materials and ensuring a seamless onboarding experience (Where Applicable).
• Validate new hire eligibility as well as transfer/promotion/demotion internal eligibility.
• Serve as the primary point of contact for employee concerns, complaints, and workplace issues across their designated site locations.
• Conduct intake, assessment, and resolution of employee relations matters, including policy violations and behavioral concerns.
• Provide guidance to managers on handling employee issues, difficult conversations, and performance-related feedback.
• Support ADA accommodation requests in alignment with company policy and legal requirements
• Maintain accurate records of cases and documentation within systems such as NAVEX and HRIS platforms.
• Support site level HR initiatives, projects, and continuous improvement efforts within human resources and production environments.
• Support the company performance process, including guiding managers on goal setting and HRIS entry.
• Lead, facilitate and support annual listening sessions (where applicable), engagement surveys and action planning based on employee feedback.
• Foster a positive employee experience through proactive engagement, visibility on the floor and relationship building.
• Support multiple site locations, including regular travel and on-site employee engagement.
• Manage employee follow-ups, staffing coordination, and monthly reporting responsibilities.
• Manage labor relations activities at unionized locations in accordance with Collective Bargaining Agreements (CBA), including but not limited to; Grievance process facilitation, union communications, arbitration coordination and communication, responding to union information requests, facilitating and supporting training programs such as MUD assessments, TIPPS and FOE, and supporting union and non-union campaign activities in compliance with company policies and legal guidelines. (Where Applicable)
• Respond to unemployment claims and maintain appropriate documentation.

Senior Human Resources Business Partner

Customer Support

• Provide a world class experience with an emphasis on top box interactions.
• Educate customers and employees on products, prices, and promotions.
• Assist retail stores and customers by placing orders for delivery/pickup.
• Speaks clearly and documents interactions with customers and internal business partners.
• Follow the daily schedule provided by Management.
• Identify individual employee and internal departmental training needs through documenting call reasons and issues.
• Quantify issues and opportunities associated with patient escalations and complaints.
• Review and thoroughly understand all departmental policies, procedures, and job aides routinely.

Senior Customer Service Representative – Part-time

• Monitor and maintain store inventory and ensure accuracy of inventory reporting
• Ensure consistent regulatory compliance with all state specific regulations
• Review, communicate and ensure compliance with all company SOPs
• Conduct inventory audits and any cycle counts required
• Performs system adjustments as required and conduct and/or participate in analysis of root cause for any adjustments
• Help determine, initiate, and execute subsequent corrective actions
• Assume all duties of a key-holding supervisor related to opening and closing procedures
• Maintain brand standards in visual merchandising
• Responsible for handling and resolving patient issues and escalations

• Oversee the Harvest, Dry Rooms, and Cure Departments to ensure the streamlining of the process for each department
• Manage all harvest/post-harvest activities up to providing bulk flower and trim for further processing or packaging
• Maintain and promote a positive work environment through collaborative discussions, team communications, rigorous root cause analysis, and transparent decision making
• Maintain compliant operation of all work instructions, SOP's, Change Requests, etc. for the post-harvesting area
• Help draft and update procedures relating to regulatory, training, quality, and compliance for post-harvesting
• Manage safe work conditions and practices within the harvest/post-harvesting area. Enforce company Safety, Health, and Environmental policies
• Identify and manage cost improvements and lead the development and execution of cost improvement and productivity ideas within the harvest/post-harvesting area.
• Supports new or improved product and process trials
• Coordinate scheduling of all harvest/post-harvesting rooms and optimal asset utilization
• Establish manpower requirements to meet schedules. Propose and lead corrective actions should issues arise
• Conduct personnel development and performance management planning for all direct and indirect reports, including ongoing proficiency training and smooth onboarding of new employees
• Ensure the post-harvesting areas and adjacent facility are maintained in a clean, organized and safe manner. Lead 5S initiatives
• Strictly follow all company policies and internal SOPs

Post Harvest Manager – Dry

• Responsible for assisting the General Manager/Assistant General Manager in leadership and supervision of store personnel
• Inventory tracking and management, achieving key performance metrics
• Ensuring the efficient daily operation of the store
• Ensuring regulatory compliance while delivering exceptional customer experience
• Monitor and maintain store inventory and ensure accuracy of inventory reporting
• Ensure consistent regulatory compliance with all state specific regulations
• Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees
• Conduct inventory audits and any cycle counts required
• Perform system adjustments as required
• Help determine, initiate, and execute subsequent corrective actions
• Assume all duties of a key-holding supervisor related to opening and closing procedures and basic supervision of staff and retail processes
• Maintain brand standards in visual merchandising
• Responsible for handling and resolving patient issues and escalations
• Maintain professional working relationships with business partners
• Maintain strict confidentiality and compliance
• Perform other tasks assigned by management