Launch Manager
Truemed
full-time
Posted on:
Location: California, New York • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERPGraphQL
About the role
- Partner closely with enterprise-level brands to integrate HSA/FSA eligibility into their commerce stack
- Design and deliver clear and actionable onboarding plans, manage partner expectations, and drive onboarding progress from contract signature through launch
- Guide merchants through implementation including payment integrations, post-purchase survey workflows, custom API development, and compliance with HSA/FSA regulations
- Maintain launch timelines and perform appropriate testing prior to launch
- Serve as technical point of contact post-launch: communicate product updates, triage issues, and interface with product and development teams
- Work at intersection of commerce, compliance, and consumer experience to align Truemed technology with partner objectives
Requirements
- Proven and referenceable experience in managing feature launches within the eCommerce or healthtech space, with a strong focus on high-growth, enterprise-level merchants
- Exceptional communication and stakeholder management skills, with a track record of building trust and alignment with both technical and non-technical decision-makers
- Excellent analytical and problem-solving capabilities
- Mindset rooted in experimentation, continuous learning, and knowledge sharing
- Deep understanding of modern eCommerce infrastructure and checkout/payment architecture, particularly around enabling non-traditional payment methods (e.g., HSA/FSA eligibility)
- Hands-on experience with web APIs (REST/GraphQL) and systems commonly used in eCommerce environments (e.g., payment gateways, custom carts, subscription tools, CRM, or ERP integrations)
- Strong organizational and prioritization skills, with ability to manage multiple high-impact sales cycles and technical engagements in parallel
- Demonstrated success thriving in fast-paced, startup environments