Truemed

Manager

• Partner closely with enterprise-level brands to integrate HSA/FSA eligibility into their commerce stack
• Design and deliver clear and actionable onboarding plans, manage partner expectations, and drive onboarding progress from contract signature through launch
• Guide merchants through implementation including payment integrations, post-purchase survey workflows, custom API development, and compliance with HSA/FSA regulations
• Maintain launch timelines and perform appropriate testing prior to launch
• Serve as technical point of contact post-launch: communicate product updates, triage issues, and interface with product and development teams
• Work at intersection of commerce, compliance, and consumer experience to align Truemed technology with partner objectives

Launch Manager

Account Manager

• Lead end-to-end onboarding and implementation for high-impact merchant partners (e.g., Peloton, ARMRA, Sleep Number)
• Configure merchants to accept HSA and FSA payments and ensure smooth technical integration
• Collaborate closely with growth marketing to design and launch co-marketing initiatives that drive awareness and adoption
• Create and execute data-driven campaigns to boost transaction volume and merchant ROI
• Continuously analyze performance and identify opportunities for optimization
• Provide white-glove service: educate merchants on best practices, gather feedback, and build deep relationships
• Act as trusted advisor to manage multiple high-priority accounts and balance growth strategy with operational execution
• Proactively identify and execute creative revenue-generating opportunities across the merchant portfolio

Launch Manager

Director, Account Management