Truemed

Product Manager

• Own the end-to-end merchant experience: from developer onboarding and API integration through payment operations, revenue reconciliation, dispute management, and merchant dashboards
• Own the developer platform roadmap: API design, documentation, sandbox environments, and integration tooling that reduce time-to-first-sale
• Partner with engineering to design and ship platform integrations
• Serve as the voice of the merchant — synthesizing feedback from sales, merchant support, and direct merchant conversations into a prioritized roadmap
• Define success metrics for merchant health and instrument the systems needed to track them
• Navigate the intersection of payments infrastructure and compliance requirements
• Drive cross-functional alignment across sales, customer support, and engineering to ensure smooth merchant launches and ongoing partner success

Product Manager, Merchant Payments – Integration

• Drive Truemed's growth strategy end to end: develop and execute on user acquisition, activation, and retention across the truemed.com marketplace, including browsing, discovery, personalized recommendations, and the logged-in health journey
• Build and iterate on lifecycle marketing infrastructure -- own the product side of email, push, and re-engagement flows in close partnership with marketing (segmentation, triggers, Klaviyo integration, transactional messaging)
• Run a rapid experimentation roadmap: develop hypotheses, run A/B tests, analyze results, and continuously improve activation rates, conversion funnels, and engagement loops
• Explore and build for emerging discovery channels -- LLM-driven search, AI answer engines, and agentic shopping -- ensuring Truemed content and experiences are optimized for visibility in AI-powered ecosystems
• Prototype rapidly using tools like Cursor and Bolt to fast-forward ideas into testable product surfaces and production-ready experiments
• Collaborate across engineering, design, data science, marketing, and ops to execute high-impact growth initiatives and align on the product infrastructure that drives and converts traffic

Product Manager, Marketplace – Lifecycle

Product Designer

• Own design end to end for projects that span all product surfaces
• Start work in an LLM: use Claude to clarify user problems
• Prototype using AI tools: use Cursor, Claude Code, or similar to build and iterate on flows
• Partner with PMs to define strategy, goals, experiments and success metrics
• Run self-serve research to validate assumptions
• Bring work into Figma for full state coverage
• Design for the 80/20
• Shape the design culture

Customer Success Manager

• Own a portfolio of Truemed merchant partners across health and wellness verticals, managing the full lifecycle from onboarding through ongoing optimization
• Serve as the primary point of contact for your merchants, building strong relationships with key stakeholders and providing responsive, high-quality support
• Partner with Truemed’s growth marketing team to develop and execute co-marketing initiatives that drive consumer awareness and HSA/FSA adoption on merchant sites
• Analyze merchant performance data—transaction volume, conversion rates, campaign results—to identify optimization opportunities and build data-driven growth plans
• Proactively monitor merchant health across your portfolio, identifying risks early and developing action plans to improve engagement and retention
• Manage multiple merchant accounts simultaneously, staying organized across onboarding timelines, campaign launches, and ongoing check-ins
• Collaborate cross-functionally with Sales, Product, Solutions Engineering, and Growth to resolve merchant issues and surface product feedback
• Identify expansion opportunities within your portfolio—additional product lines, deeper co-marketing commitments, new use cases
• Contribute to the development of scalable CS processes, playbooks, and templates that improve efficiency and consistency across the team