True Health

Pharmacist

• The Registered Pharmacy Technician functions under the direct supervision of the Pharmacist/Pharmacy Manager and is responsible for the accurate preparation of prescriptions for verification by the Pharmacist on duty
• Maintains a transparent, effective relationship with the Pharmacy Manager and supports the organization’s activities
• Fosters an environment and culture that focuses on fulfilling the company’s mission, vision, and values
• Assist the Pharmacist in maintaining all operations of the pharmacy department
• Perform accurate and efficient data entry functions, to include billing, product dispensing, labeling, and release to patient
• Collect the correct monies when releasing prescriptions at will call
• Submit accurate and necessary supply and medication orders under the direction of the Pharmacist
• Follow all medication guidelines as well as policies and procedures for receiving, filling, dispensing, logging, maintaining loss prevention procedures, and avoiding diversion for all inventory including controlled medications
• Ensure that pharmacy policies as well as federal and state laws and regulations in all prescription related issues, including HIPAA, 340b, SOP, QA, and CQI, are followed
• Understand and maintain compliance with the 340b drug program
• Verify that presented prescriptions are current and valid for dispensing
• Complete a 340b eligibility check for every prescription fill to determine if the prescription meets eligibility criteria
• Demonstrate the ability to navigate the electronic health record (EHR) of patients to find relevant information necessary for prescription processing
• Review prescriptions issued by physicians or other authorized prescribers to assure accuracy, appropriateness, and determine formulas and ingredients needed
• Compounds medications, using standard formulas and processes such as weighing, measuring, and mixing ingredients under the supervision of the pharmacist
• Ensure that all control drug policies and procedures as required by state, federal, and organizational guidelines are followed
• Performs troubleshooting functions for third-party discrepancies and other prescription filling issues
• Answer the telephone and assist patients at the front counter as well as through curbside pickup (when applicable) to maintain the workflow of the pharmacy
• Responsible for maintaining a current and valid license as required by state, federal, and pharmacy guidelines
• Maintain contact with providers, clinical support staff, and administrative staff to determine needs, resolve problems, improve processes, and promote effective drug therapy
• Stay current with new and changing drug therapies and uses
• Responsible for the proper maintenance of pharmacy drug inventories including accurate counts and clean shelving
• Responsible for the proper storage of all pharmacy inventory
• Maintains a clean, neat, and orderly pharmacy department at all times
• Actively engage patients and provide exemplary customer service as well as provide education about pharmacy services and programs offered in an effort to grow the pharmacy business and volume of prescriptions dispensed
• Maintains established procedures concerning quality assurance, security of controlled substances, and disposal of hazardous waste drugs
• Efficiently enters accurate data such as, but not limited to, patient demographics, prescription information, drug cost, prescription pricing, insurance information, and inventory
• Maintains awareness of third-party Rx billing systems and resolves third-party rejection problems promptly, and resubmits rejected claims for payment on a timely basis
• Resolves and reports prescription issues and errors to the pharmacist on duty immediately and adheres to regulations and company policy regarding continuous quality improvement
• Develop and maintain a good working relationship with physicians and other health care professionals in order to better assist patients
• Delivers accurate reports and assignments on time
• Completes all assigned projects and tasks accurately and on time
• Ability to work any work schedule as assigned by the organization which may include evening and/or weekend hours

Registered Pharmacy Technician

Medical Assistant

• Maintains a transparent, effective relationship with the Clinical Manager, Center Manager and Laboratory Manager
• Fosters an environment that focuses on fulfilling the company’s mission, vision, and values
• Adheres to ethical and legal standards of professional practice
• Performs clinical tasks to include: aseptic procedures, taking vital signs, observing and reporting patient symptoms
• Prepares and breakdown medical instruments for in-office procedures as directed
• Administers injections/medications as directed
• Collects and performs basic laboratory procedures as directed
• Performs office procedures including all general administrative duties
• Ensures compliance with regulatory and Accreditation Association for Ambulatory Health Care (AAAHC) requirements
• Attends organization meetings and departmental meetings
• Performs front and back office administrative duties
• Complies with infection control standards
• Ensures and upholds customer service initiatives
• Schedules patients as needed for follow-up appointments
• Participates as part of a multi-disciplinary team to provide patient care in a safe manner
• Maintains cleanliness of the unit and assists with supply orders

Assistant

• Provide patient care management and execution of administrative and dental procedures
• Fosters effective relationships with Dentist and staff
• Prepares patients for dental procedures and assists during procedures
• Administers basic first aid and ensures compliance with regulatory standards
• Performs front and back office administrative duties

Dental Assistant

Director

• Maintain a transparent, effective relationship with the Executive and Senior Leadership Team by supporting the organization’s activities
• Foster an environment and culture that focuses on fulfilling the company’s mission, vision, and values
• Serve as a member of the Director and Senior Leadership Team
• Oversee the safe, efficient, and clean operation of all facilities and locations.
• Optimize space utilization, operational costs, employee experience, and energy efficiency through data-driven decision-making
• Maintain facility records, including floor plans, site drawings, square footage, emergency evacuation maps, etc.
• Ensure compliance with OSHA, life safety, fire safety, security, cleaning, and facility-related regulatory requirements
• Oversee the building access key management system
• Work with members of the Leadership Team to secure access and access control at all sites (Including badge readers, security cameras, monitoring systems, monitoring contracts, etc.)
• Coordinate furniture, equipment relocations, cleaning projects, and facility improvement projects
• Conduct facility inspections and promptly address safety hazards and maintenance concerns
• Maintain equipment, supply, custodial, and facility inventories
• Direct preventive and corrective maintenance programs for all facilities and building systems
• Manage contracts and relationships with facilities and custodial-related vendors, external service providers, and community facility owners for proper compliance and expected preventative service levels (HVAC, fire and life safety systems, electrical, plumbing, generators, elevators, landscaping, pest control, waste management, etc.)
• Oversee maintenance work orders and service requests through the organization's ticketing system
• Conduct routine facility inspections and ensure compliance with applicable codes, regulations, and organizational policies
• Ensure adequate staffing, tools, parts, and supplies to support maintenance and cleaning operations
• Align custodial operations with infection control and compliance standards
• Maintain a qualified and approved vendor network
• Oversee maintenance, safety, compliance, and cleanliness of all company vehicles and mobile units
• Implement preventive maintenance programs for fleet assets, including mechanical, HVAC, electrical, generator, plumbing, engine, and fire safety systems
• Manage fleet-related vendors, service contracts, inspections, and maintenance schedules
• Ensure all vehicles and mobile units comply with applicable laws, regulations, and company standards
• Utilize fleet and vehicle monitoring systems (Bouncie) to promote safe driving practices, monitor compliance with organizational policies, and support risk management efforts
• Provide fiscal oversight of facility, custodial, fleet, maintenance, and capital project expenditures by developing, managing, and monitoring budgets to ensure responsible and cost-effective use of organizational resources
• Review expenditures to ensure cost-effective use of resources
• Evaluate vendor proposals and provide recommendations for repairs, replacements, cleaning projects, and capital projects
• Assist with departmental budget development, grants, contracts, and funding applications as needed
• Lead facility construction, renovation, expansion, and improvement projects from planning through completion
• Coordinate team member schedules for any after-hours work, weekend maintenance or cleaning, or special events that may be scheduled
• Coordinate project stakeholders, vendors, timelines, budgets, and regulatory requirements
• Partner with leadership to develop, implement, and maintain emergency management, business continuity, and disaster recovery plans
• Develop and maintain facility safety policies, procedures, and standard operating procedures related to emergency management
• Maintain Safety Data Sheets (SDS) and ensure staff training on hazard communication and safe material handling
• Coordinate emergency preparedness activities and life safety testing
• Support organizational continuity of operations (COOP) planning and response efforts. Coordinate emergency facility response activities during natural or man-made disasters
• Serve as a member of the Leadership Team and support the organization's mission, vision, and values
• Supervise facilities, maintenance, fleet, and field-based personnel.
• Provide coaching, performance feedback, and professional development
• Conduct regular one-on-one meetings, set team priorities, and oversee scheduling, paid time off (PTO) approvals, and timekeeping
• Support operational site visits, accreditation surveys, and regulatory audits. Develop and maintain policies, procedures, and operational standards related to facilities, maintenance, fleet, custodial, and safety functions
• Foster partnerships and collaborative relationships that support organizational objectives
• Travel as necessary using personal vehicle (must maintain current auto insurance at own expense)

Director of Facilities

• Maintains a transparent, effective relationship with the Clinical Manager, Center Manager and Laboratory Manager in addition to supporting the organization’s activities
• Fosters an environment and culture that focuses on fulfilling the company’s mission, vision, and values
• Adheres to ethical and legal standards of professional practice and recognizes and responds to routine medical care and medical emergencies
• Performs various clinical tasks to include: aseptic procedures, taking vital signs, preparing patients for the practitioner’s care, observing and reporting patient symptoms, administer basic first aid to include use of the automated external defibrillator (AED), electrocardiogram (EKG), operating various office medical equipment, etc.
• Prepares and breakdown medical instruments for in-office procedures as directed by the licensed practitioner
• Administers injections/medications as directed by the licensed practitioner (Exception: medication requiring dosage calculations)
• Collects and performs basic laboratory procedures as directed by the licensed practitioner
• Performs office procedures including all general administrative duties required by the licensed practitioner
• Ensures age appropriate-care is given
• Ensures compliance with regulatory and Accreditation Association for Ambulatory Health Care (AAAHC) requirements
• Attends required organization meetings and departmental meetings
• Performs front and back office administrative duties, including answering and performing telephone calls and responding to correspondence requests and tasks (via mail, fax, email) in a timely manner
• Complies with infection control standards for ambulatory health care organizations and adheres to infection control policies/procedures. Including standard precautions using personal protective equipment
• Ensures and upholds customer service initiatives
• Acts as a first level contact for the providers and support staff when troubleshooting issues
• Ensures patients are properly checked in/checked out for visits via the electronic medical record (EMR) and depart with required paperwork
• Schedules patients as needed for follow-up appointments
• Ensures patient documentation is recorded in the EMR, including third party patient documentation that needs to be collected and scanned.
• Participates as part of a multi-disciplinary team to provide patient care in a safe manner
• Maintains cleanliness of the unit, restocks supplies, and assists with supply orders
• Supports after-hours or weekend events that may be scheduled (as needed)
• Maintains knowledge of emerging trends and updates in clinical operations
• Adheres to all HIPAA and confidentiality laws as appropriate
• Travel as necessary using personal vehicle (must maintain current auto insurance at own expense)
• Performs required laboratory quality controls
• Utilizes third-party laboratory vendor provided computer systems as needed to route lab specimens to appropriate vendors for analysis
• Performs basic laboratory procedures including observing and reporting patient’s signs and symptoms, administer basic first aid, operate office medical equipment, assists in emergencies
• Prepare patient specimen(s) for testing by use of centrifugation and enter information into electronic health record for proper ordering and processing
• Ensure patient specimen(s) are properly labeled and packaged for pick-up
• Completes 48-hour chart check to ensure pre-visit planning is complete and lab orders are in the system ready for patient appointments
• Other responsibilities as assigned

Human Resources

• Review applications and assist with candidate screening
• Prepare onboarding materials and new hire packets
• Assist with orientation preparation and employee onboarding activities
• Maintain employee personnel files and electronic records
• Assist with document scanning, filing, and record retention activities
• Update employee information in HRIS
• Track required employee certifications and licenses
• Support compliance initiatives related to healthcare regulations and policies
• Participate in strategic planning sessions to enhance HR processes

Registered Pharmacy Technician

Medical Assistant

Dental Assistant

Director of Facilities

Medical Assistant

Human Resources Intern