Counter Manager
Trinny London
Job Level
Mid-LevelSenior
About the role
- Report to the Regional Manager and manage day-to-day running of the Cambridge counter
- Lead and motivate your team; achieve personal and team sales targets and KPIs
- Deliver artistry: conduct appointments and elevate product knowledge and customer-centric service
- Create business plans and manage daily, monthly and quarterly counter operations
- Complete and distribute rotas; log payroll, sickness, holidays, 121 notes, ROCs and RTW checks to HR system
- Oversee inventory checks, stock counts and visual merchandising
- Ensure compliance with health and safety procedures
- Use retail management and team meetings to report counter performance and address underperformance
- Conduct weekly 121s and monthly reviews; address performance, attendance, or conduct issues and escalate when necessary
Requirements
- Passionate for makeup and skincare
- Proven experience leading a team to success within the retail industry
- Adaptable and confident with an ever-changing environment
- Positive and can-do attitude
- Strong communication and mathematical skills
- Comfortable working towards and exceeding KPIs
- Punctual and organised
