Technical Support Analyst
Trimble Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Colorado, Idaho, Oregon, Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $45,898 - $58,512 per year
Job Level
Mid-LevelSenior
About the role
- Perform in-depth troubleshooting and root cause analysis of hardware and software issues across Trimble's Transportation Management System (TMS) and other solutions.
- Provide an exceptional customer experience via phone, email, and chat, ensuring high customer satisfaction and meeting defined service level agreements (SLAs).
- Work closely with development and testing teams to effectively document, escalate, and track product bugs and high-priority issues to resolution using a CRM.
- Assist customers with inquiries and technical issues related to the payroll functionality within the TruckMate TMS.
Requirements
- Proven experience in a technical support, helpdesk, or application support role.
- Demonstrated success with root cause analysis and complex system troubleshooting.
- Strong technical aptitude for diagnosing issues across multiple operating systems, hardware platforms, and integrated enterprise systems.
- Excellent communication skills (phone, verbal, and written) with a positive, growth-mindset attitude.
- Experience working with a CRM casing software.
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Tax savings plans for health, dependent care and commuter expenses
- Paid Parental Leave
- Employee Stock Purchase Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingroot cause analysistechnical supportapplication supportsystem troubleshootingdiagnosing issuesoperating systemshardware platformsintegrated enterprise systemspayroll functionality
Soft skills
customer experiencecustomer satisfactioncommunication skillspositive attitudegrowth mindset