Absence Client Support Analyst
ComPsych
Technical Support Representative I
Recruiting.com
full-time
Posted on:
Location Type: Remote
Location: Remote • Montana • 🇺🇸 United States
Visit company websiteSalary
💰 $43,700 - $62,480 per year
Job Level
JuniorMid-Level
About the role
- Provide direct customer support for issues related to the use of our internally developed medical software
- Respond to customer requests via phone, email, or chat
- Ask clarifying questions
- Troubleshoot software issues
- Identify issues with hardware, peripherals, and networks
- Guide customers through step-by-step solutions
- Document detailed information in our tracking system
- Update clients on resolution progress
- Assist team members
Requirements
- Excellent written and verbal communication skills
- Experience using Windows and Microsoft Office applications
- Good interpersonal skills
- Ability to work independently and collaboratively in a team environment
- Ability to prioritize workload and consistently meet deadlines
- Strong organizational skills; attention to detail
- Ability to learn new information quickly
- Experience or training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations are helpful, but not required
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Professional development resources
- Training programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingcustomer supportdocumentationhardware identificationnetwork identification
Soft skills
written communicationverbal communicationinterpersonal skillsindependent workteam collaborationprioritizationorganizational skillsattention to detailquick learning
