Technical Support Analyst
Trimble Inc.
Absence Client Support Analyst
ComPsych
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Maintain a comprehensive knowledge of Family Medical Leave Act (FMLA) and related laws in all 50 states to efficiently administer our customers' FMLA and related policies.
- Ensure risks associated with Absence operational processes are effectively identified, measured, monitored, and controlled.
- Follow compliance practices for all operational policies and procedures as mandated by the state and federal guidelines and in coordination with our customer’s policies.
- Use proficient knowledge to provide guidance in the design, assessment, implementation and/or administration of moderately complex quality assurance/control programs, practices and policies.
- Identify and evaluate quality standards, measurements, and process improvements to ensure they are aligned with operational practices and regulatory requirements.
- Administer quality assurance/control programs and communicate quality program decisions.
- Partner with the Absence Training team to schedule and facilitate training with the possibility of administering training materials and events to meet quality requirements.
- Brief management on quality assurance/control review results, trends, studies, and initiatives, while also recommending courses of action.
- Serve as a resource to team members and/or operations management and identify appropriate issues for escalation.
- Other duties as assigned.
Requirements
- Bachelor’s Degree required or 4 years of related experience
- A minimum 2 years of operational support in Leave of Absence
- Exceptional verbal and written communication skills.
- Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills
- Able to respond to requests and inquiries in a professional and timely manner
- Computer literate and proficient in Microsoft Office Suite
- Demonstrated experience analyzing data, identifying trends, and recommending solutions.
- Ability to manage multiple reviews in a fast-paced deadline driven environment while also prioritizing and organizing daily responsibilities in order to meet all deadlines
- Strong writing and communications, organizational, problem solving, and analytical skills. The candidate should have the ability to establish credibility and strong partnerships with business leaders, control functions.
Benefits
- Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
- Competitive pay with annual increases
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quality assurancedata analysisprocess improvementrisk managementcompliance practicespolicy administrationFMLA knowledgeoperational supporttraining facilitationtrend identification
Soft skills
communication skillsmulti-taskingcritical thinkingorganizational skillsproblem solvinganalytical skillsprofessionalismcredibilitypartnership buildingquick thinking
