Support Engineer

• Maintain a comprehensive knowledge of Family Medical Leave Act (FMLA) and related laws in all 50 states to efficiently administer our customers' FMLA and related policies.
• Ensures risks associated with Absence operational processes are effectively identified, measured, monitored, and controlled.
• Follows compliance practices for all operational policies and procedures as mandated by the state and federal guidelines and in coordination with our customer’s policies.
• Uses proficient knowledge to provide guidance in the design, assessment, implementation and/or administration of moderately complex quality assurance/control programs, practices and policies.
• Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with operational practices and regulatory requirements.
• Administers quality assurance/control programs and communicates quality program decisions.
• Partners with the Absence Training team to schedule and facilitate training with the possibility of administering training materials and events to meet quality requirements.
• Briefs management on quality assurance/control review results, trends, studies, and initiatives, while also recommending courses of action.
• Serves as a resource to team members and/or operations management and identifies appropriate issues for escalation.
• Other duties as assigned.

Absence Client Support Analyst

Healthcare Technical Support

Support Operations Analyst

Technical Support Specialist

Technical Support Engineer

Customer and Technical Support Consultant – Chemistry