Technical Support Analyst
Trimble Inc.
Absence Client Support Analyst
ComPsych
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Maintain a comprehensive knowledge of Family Medical Leave Act (FMLA) and related laws in all 50 states to efficiently administer our customers' FMLA and related policies.
- Ensures risks associated with Absence operational processes are effectively identified, measured, monitored, and controlled.
- Follows compliance practices for all operational policies and procedures as mandated by the state and federal guidelines and in coordination with our customer’s policies.
- Uses proficient knowledge to provide guidance in the design, assessment, implementation and/or administration of moderately complex quality assurance/control programs, practices and policies.
- Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with operational practices and regulatory requirements.
- Administers quality assurance/control programs and communicates quality program decisions.
- Partners with the Absence Training team to schedule and facilitate training with the possibility of administering training materials and events to meet quality requirements.
- Briefs management on quality assurance/control review results, trends, studies, and initiatives, while also recommending courses of action.
- Serves as a resource to team members and/or operations management and identifies appropriate issues for escalation.
- Other duties as assigned.
Requirements
- Bachelor’s Degree required or 4 years of related experience
- A minimum 2 years of operational support in Leave of Absence
- Exceptional verbal and written communication skills.
- Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills
- Able to respond to requests and inquires in a professional and timely manner
- Computer literate and proficient in Microsoft Office Suite
- Demonstrated experience analyzing data, identifying trends, and recommending solutions.
- Ability to manage multiple reviews in a fast-paced deadline driven environment while also prioritizing and organizing daily responsibilities in order to meet all deadlines
- Strong writing and communications, organizational, problem solving, and analytical skills. The candidate should have the ability to establish credibility and strong partnerships with business leaders, control functions.
Benefits
- Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
- Competitive pay with annual increases
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quality assurancedata analysisprocess improvementrisk managementcompliance practicespolicy administrationFMLA knowledgeoperational supporttraining facilitationtrend identification
Soft skills
verbal communicationwritten communicationmulti-taskingcritical thinkingorganizational skillsproblem solvinganalytical skillsprofessionalismcredibilitypartnership building
