Help Desk Specialist
Booker DiMaio
Support Representative
Tricentis
full-time
Posted on:
Location Type: Hybrid
Location: Cork • 🇮🇪 Ireland
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide technical support for Tricentis catalog, concentrating on Tricentis Tosca.
- Technical analysis and processing of requests from all customer segments.
- Respond to issues, requests and inquiries via self-service cases, live chat, phone and video.
- Identify and prioritize cases and escalate to engineers when necessary.
- Suggest and contribute improvements to internal documentation and knowledge base content.
- Collaborate with customers to deliver a superior customer experience using effective communication and problem-solving.
Requirements
- Strong analytical, organizational, written, and verbal communication skills.
- Broad spectrum of basic technical knowledge in databases, programming, and network technology.
- Ability to easily familiarize yourself with complex software applications.
- Approach problems in an analytical and solution-oriented manner.
- Proven track record in a strong customer facing support role.
- Previous experience with QA/automation testing tools is a plus (but not required).
- English fluency is mandatory; Spanish is nice to have.
- Ability to work schedule: Monday to Friday, 11:00 PM to 8 PM (1h lunch break).
- Based in Cork, Ireland; Hybrid role (3 days/week in the office).
Benefits
- Supportive and engaged leadership team.
- Career path and professional & personal development.
- Modern and new office space in the heart of Cork.
- Pension plan
- Private health insurance
- Group Life Insurance
- Enhanced statutory Maternity Pay
- 2 paid days Volunteering Leave per year
- And more!
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Tricentis Toscatechnical analysisQA toolsautomation testingdatabasesprogrammingnetwork technology
Soft skills
analytical skillsorganizational skillswritten communicationverbal communicationproblem-solvingcustomer service
