Customer Experience Lead
Nacre Capital
Junior Technical Support Engineer
Neo Group
full-time
Posted on:
Origin: • 🇷🇸 Serbia
Visit company websiteJob Level
Junior
About the role
- Assist as a technical contact for our platform, supporting inquiries from partners, game providers, and internal teams.
- Help diagnose and resolve issues related to integrations, game sessions, player data, API responses, and payment flows (with guidance from senior team members).
- Collaborate with Product, QA, and Engineering teams in investigating incidents and implementing solutions.
- Communicate clearly and politely with both technical and non-technical audiences.
- Support monitoring of platform performance and escalate irregularities when needed.
- Track requests and document progress to ensure timely follow-up.
- Contribute to maintaining support documentation, workflows, and knowledge base articles.
- Learn and grow by identifying areas for improvement in processes and tools.
Requirements
- Basic understanding of web technologies (APIs, HTTP, browsers, logs, networking).
- Previous experience in technical support, helpdesk, QA, or a related role is a plus (Gaming or SaaS experience is an advantage, but not required).
- Strong willingness to learn and develop technical troubleshooting skills.
- Good communication and interpersonal abilities (active listening, clear explanations, constructive feedback).
- Responsible, organized, and eager to follow tasks through to resolution.
- Ability to stay calm and attentive when handling multiple requests.
- Fluency in Russian and at least Intermediate English.
