Support Engineer

• Assist as a technical contact for our platform, supporting inquiries from partners, game providers, and internal teams.
• Help diagnose and resolve issues related to integrations, game sessions, player data, API responses, and payment flows (with guidance from senior team members).
• Collaborate with Product, QA, and Engineering teams in investigating incidents and implementing solutions.
• Communicate clearly and politely with both technical and non-technical audiences.
• Support monitoring of platform performance and escalate irregularities when needed.
• Track requests and document progress to ensure timely follow-up.
• Contribute to maintaining support documentation, workflows, and knowledge base articles.
• Learn and grow by identifying areas for improvement in processes and tools.

Junior Technical Support Engineer

Technical Support Specialist