Call Center Representative
Ascensus
Spanish Speaking Call Center Representative
Tribeca Pediatrics
full-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $12 per hour
Job Level
Junior
About the role
- Provide excellent customer service with empathy and kindness
- Ability to maintain a positive demeanor and professionalism
- Schedule appointments accurately for patients across multiple offices
- Follow appropriate triage protocols and schedule messages for RNs and Pediatricians
- Register and guide new patients
- Ability to answer general questions about the practice and offices
- Adhere to HIPAA regulations and policies
- Transferring calls to the correct individuals/departments
Requirements
- A strong internet connection for the ability to work remotely, uninterrupted ( we will provide a computer and screen)
- 1+ Years of customer service experience/ call center experience
- Excellent communication and problem solving skills
- Strong computer skills
- Ability to handle a fast-paced environment
- Ability to self manage
- Must live in Pennsylvania
- Must speak Spanish fluently
Benefits
- After 90 days of employment, participate in competitive medical, dental and vision insurance plans paid for by Tribeca Pediatrics or receive an additional benefit stipend of $600 per year
- 401(k) Plan with 3% Safe harbor contribution from employer each year (employees who are eligible will receive an immediately vested contribution each year even if they do not contribute themselves to their 401K plan)
- Accrue up to 16 days of PTO/ year with the ability to roll over unused days
- Additional medical coverage buy up available through Sun Life
- Exclusive access to preferred pricing for Pet Insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecall center experiencescheduling appointmentstriage protocolsHIPAA regulationsproblem solvingcomputer skillsSpanish fluency
Soft skills
empathykindnesspositive demeanorprofessionalismself managementcommunication
