Call Center Representative, Outbound
Movado Group, Inc
Bilingual Call Center Agent – Healthcare
Gainwell Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $35,000 - $50,000 per year
Job Level
Junior
About the role
- Handle inbound and outbound calls from members, providers, and other stakeholders
- Research claims, verify insurance, and resolve inquiries
- Accurately document all interactions in the system and ensure records are updated and complete
- Maintain confidentiality and ensure compliance with HIPAA and other healthcare regulations
- Escalate complex issues to supervisors or appropriate departments when necessary
- Meet or exceed performance metrics including call quality, handle time, and customer satisfaction
- Provide exceptional customer service and a positive patient experience
Requirements
- Bilingual (English/Spanish) with ability to speak, read and write proficient English/Spanish
- High school diploma or equivalent required; associate degree or healthcare certification preferred
- 1+ year of experience in a call center or customer service role, preferably in a healthcare setting
- Ability to multitask and navigate multiple systems simultaneously
- Proficiency in Microsoft office and call center software
- Familiarity with medical terminology and insurance processes is a plus
- Ability to remain calm and professional in high pressure situations
- Maintain confidentiality and comply with HIPAA and other healthcare regulations
Benefits
- generous, flexible vacation policy
- 401(k) employer match
- comprehensive health benefits
- educational assistance
- leadership and technical development academies
- work flexibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
call center experiencecustomer servicemedical terminologyinsurance processesmultitaskingdocumentationperformance metricsHIPAA compliancebilingual (English/Spanish)proficiency in Microsoft Office
Soft skills
communicationproblem-solvingcalm under pressureattention to detailcustomer satisfactioninterpersonal skillsorganizational skillsadaptabilityprofessionalismconfidentiality
Certifications
high school diplomaassociate degreehealthcare certification
