Call Center Agent
PATLive
Call Center Representative, Outbound
Movado Group, Inc
part-time
Posted on:
Location Type: Remote
Location: Remote • Maryland, New Jersey, New York, South Carolina, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $19 per hour
Job Level
Junior
About the role
- Manage outbound calls for product, e-commerce, parts, and repair requests, including secure credit card handling, repair review, and follow-up.
- Deliver first-level assessment, support, and resolution of customer care issues.
- Handle escalations in accordance with policies and procedures.
- Create Return Authorizations (RAs) for parts and e-commerce orders.
- Submit problem logs and process replacement orders.
- Track and monitor refunds, coordinating with internal teams and customers.
- Handle teardown requests for components and finished goods.
- Process BOD and accommodation requests.
- Conduct Yotpo review follow-ups to support customer experience initiatives.
- Provide email support for NJ-Parts and Customer Service queues.
- Resolve service or billing complaints, including exchanges, refunds, and bill adjustments.
- Maintain detailed records of customer interactions and transactions in CRM systems.
- Ensure compliance with company policies, security protocols, and data protection standards.
- Attend mandatory monthly training sessions and department meetings (sometimes outside scheduled hours).
- Be available for mandatory overtime during peak seasons or as business needs require.
- Provide inbound call support as needed.
Requirements
- High Level of professionalism
- Proven track record of remote experience and fast-paced environment a plus
- Minimum of 1 year of service-related experience in a call center environment
- Automatic Call Distributor (ACD) system experience is a plus
- Must have the ability to learn systems and multitask by navigating multiple windows to obtain and update necessary information while assisting customers.
- Excellent written and oral communication skills.
- Basic knowledge of Microsoft Outlook is required.
- Outlook Word Excel One Note SAP experience is a plus
- Bilingual Spanish is a plus
- Be available for mandatory overtime during peak seasons or as business needs require.
Benefits
- 401(k)
- Employee Assistance Program
- Watch Accommodations/Discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer careproblem resolutionReturn Authorizationsrefund processingbilling adjustmentsteardown requestsYotpo review follow-upsservice-related experienceAutomatic Call Distributor (ACD) systemmultitasking
Soft skills
professionalismcommunication skillsability to learn systemsorganizational skillsadaptabilityattention to detailcustomer service orientationteam collaborationtime managementconflict resolution
