Movado Group, Inc

Digital Marketing

• Define and implement digital marketing and e-commerce strategies aligned with brand and commercial objectives across Europe, with additional strategic oversight for the Middle East.
• Hold full ownership of the annual digital marketing and e-commerce budget across EU and ME, including planning, allocation, phasing, and in-year optimization.
• Collaborate with internal stakeholders across brand, product, and regional teams to align objectives and execution.
• Plan and oversee digital marketing campaigns across key retail platforms, ensuring consistency in messaging, timing, and brand expression.
• Oversee e-commerce marketplace presence, including product content, brand presentation, merchandising priorities, and seasonal activations.
• Monitor digital and e-commerce performance across channels, balancing brand, media, and retail KPIs.
• Stay informed on digital marketing, e-commerce, and online retail trends, with a strong focus on Amazon developments.

Digital Marketing Manager

Customer Support

• Provide first-level assessment, support, and resolution of issues
• Answer inbound calls regarding product orders, parts orders, and repair requests in a fast-paced environment
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company
• Handle dispute escalation in accordance to existing policies and procedures
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
• Keep detailed records of customer interactions and transactions, recording inquiries, complaints, and comments, as well as actions taken
• Attend mandatory monthly training/department meetings before/after scheduled work time to stay updated on product or company policy changes
• Must be able to work mandatory OT during peak seasons or as required

Digital Marketing Manager

Part-Time Customer Care Representative