Part-Time Customer Care Representative

Movado Group, Inc

Part-Time Customer Care Representative handling inbound customer calls for Movado Group. Resolving issues and maintaining customer satisfaction ratings in a fast-paced environment.

Posted 6/7/2026part-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $19 per hourWebsite

About the role

Key responsibilities & impact

Provide first-level assessment, support, and resolution of issues
Answer inbound calls regarding product orders, parts orders, and repair requests in a fast-paced environment
Maintain customer satisfaction ratings based on explicit criteria set forth by the company
Handle dispute escalation in accordance to existing policies and procedures
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
Keep detailed records of customer interactions and transactions, recording inquiries, complaints, and comments, as well as actions taken
Attend mandatory monthly training/department meetings before/after scheduled work time to stay updated on product or company policy changes
Must be able to work mandatory OT during peak seasons or as required

Requirements

What you’ll need

High Level of professionalism
Proven track record of remote experience and fast-paced environment a plus
Minimum of 3 years of service-related experience in a call center environment
Automatic Call Distributor (ACD) system experience a plus including app pairing and/or basic troubleshooting
Must have the ability to learn systems and multi-task by navigating multiple windows to obtain and update necessary information while assisting customers
Excellent written and oral communication skills
Basic knowledge of Microsoft Outlook required Outlook Word Excel One Note
Experience with chat a plus
SAP experience a plus
Bilingual/Spanish a plus

Benefits

Comp & perks

Competitive compensation and benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Automatic Call Distributor (ACD) systembasic troubleshootingMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft OneNoteSAPchat support

Soft Skills

professionalismcustomer satisfactioncommunication skillsmulti-taskingproblem-solving