Call Center Agent
Jerry
Junior · Midfull-time$19–$21Arizona, Florida, Nevada, New York, North Carolina, Tennessee, Texas, Utah, Virginia · 🇺🇸 United States
Posted: 6 hours agoSource: jobs.ashbyhq.com
Call Center Agent
PATLive
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $17 per hour
Job Level
Mid-LevelSenior
About the role
- Handle incoming calls for the Florida Department of Financial Services My Safe Florida Home Program.
- Provide excellent customer service and maintain a professional phone presence in a high-volume call environment.
- Work a consistent Monday through Friday schedule, 8:00 AM to 5:00 PM EST.
- Use computer systems and software applications to manage calls and information.
- Maintain required equipment (wired headset, keyboard, mouse) and a dedicated home office.
- Report to Contact Center Management.
- Complete and pass a Level 2 background check.
Requirements
- Reliable wired internet connection with minimum 20 Mbps download and 5 Mbps upload.
- High-quality wired headset, keyboard, and mouse required.
- Available to work Monday through Friday, 8:00 AM to 5:00 PM EST.
- Comfortable using computers and navigating software applications.
- Quiet, distraction-free home office workspace.
- Able to pass a Level 2 background check.
- Residency preference: currently prefer candidates from Florida and Texas (candidates outside these states are asked not to apply).
Benefits
- $16 per hour (English)
- $17 per hour (Spanish)
- Remote Work Flexibility: Enjoy the convenience and comfort of working from your home.
- Comprehensive Paid Training: Receive thorough training to ensure your success in the role.
- Medical, Dental, and Vision Insurance
- Life Insurance
- Supplemental Benefits
- 401K Retirement Savings Plan
- Paid holidays and paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
excellent customer serviceprofessional phone presenceability to work in a high-volume call environment
Certifications
Level 2 background check
