Ascensus

Call Center Representative

Ascensus

full-time

Posted on:

Location Type: Remote

Location: Remote • Arizona, District of Columbia, Florida, Illinois, Pennsylvania • 🇺🇸 United States

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Salary

💰 $19 per hour

Job Level

Junior

About the role

  • Provide customer service and processing for account-based employee benefit plans
  • Service Flexible Spending Accounts (FSA), 529 Educational Savings accounts, Qualified Plan Retirement accounts and State Sponsored Retirement Program accounts
  • Handle requests from participants, financial advisors, and plan administrators via phone, email, or chat
  • Provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts
  • Examine, review, process, calculate and pay claims or administer payments based on plan information and documentation
  • Process financial and non-financial transactions timely and accurately
  • Meet department and individual service levels and quality goals
  • Proactively engage participants, anticipate needs, and offer assistance and solutions
  • Demonstrate flexibility and support movement between service center roles as needed
  • Protect and properly handle confidential data to ensure against unauthorized access and maintain HIPAA compliance

Requirements

  • High school diploma or GED, and further applicable education or equivalent experience
  • 1+ years of call center or customer service experience preferred
  • Ability and proficiency with Microsoft Office and Excel applications
  • Advanced proficiency with Excel and database applications, including formatting and formulas
  • Experience with claims processing or benefit card systems
  • Computer proficiency required
  • Excellent listening, verbal and written skills
  • Ability to handle stressful situations regarding urgent customer needs
  • Detail oriented, flexible, and self-motivated
  • Qualified candidates must complete a video interview assessment within 7 days of receiving the link
  • Must have a smartphone, tablet, or desktop computer with camera and microphone enabled
  • Availability for initial training schedule (first 4-6 weeks: 10:00 am to 6:30 pm EST) and listed shift times thereafter
  • Maintain confidentiality and HIPAA compliance
Benefits
  • 100% fully remote
  • Training provided (first 4-6 weeks: 10:00 am to 6:30 pm EST)
  • Multiple shift options after training (9:00am-5:30pm, 10:30am-7:00pm, 11:00am-7:30pm, 11:30am-8:00pm EST)
  • Reasonable accommodations for individuals with disabilities
  • Video interview assessment to accelerate hiring process

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
claims processingbenefit card systemsMicrosoft OfficeExceldatabase applicationsfinancial transactionsnon-financial transactionsaccount managementdata handlingcalculating payments
Soft skills
customer servicelistening skillsverbal communicationwritten communicationstress managementdetail orientedflexibilityself-motivatedproactive engagementproblem-solving
Certifications
high school diplomaGED