Director - Sales, Large Market Employer Accounts
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Senior Strategic Account Manager
TreviPay
full-time
Posted on:
Origin: • 🇦🇺 Australia
Visit company websiteJob Level
Senior
Tech Stack
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About the role
- Manage a complex web of relationships with key stakeholders, up to the C-suite, championing the overall customer strategy for enterprise business outcomes
- Master and maintain deep knowledge of each client’s competitive landscape, including understanding of client’s addressable, serviceable and target markets
- Analyze market trends and translate into tangible business outcomes
- Monitor and communicate internally and externally news and/or trends related to clients
- Identify and map the customer business and gain insight on value, addressing customer priorities, needs, and objectives
- Ensure alignment of team and extended stakeholders across the company to customer requirements and deliverables; serve as an escalation path for client issues and ensure prompt and accurate resolution
- Maintain a cadence of business reviews to monitor relationships, discuss product evolution, continuous improvement, expansion opportunities, contractual performance, and growth initiatives
- Achieve or exceed revenue and profitability goals, perform annual budgeting and maintain a working revenue forecast
- Derive Strategic Account Plans from client Go-to-Market/commercial strategies and maintain multi-year strategic plans for retention and growth
- Lead day-to-day management and optimization of program growth plans; lead proposal development, contract negotiation and implementation for white space opportunities
- Act as keeper of program contracts: facilitate renewals/renegotiations, draft and manage amendments, and monitor contract compliance
- Understand and accurately communicate TreviPay solutions and processes; contribute to product steering and process improvement
- Embrace account management best practices and leverage company-sponsored tools and training (goal-setting, account planning, task management)
- Develop presentations for training, conferences and internal updates and represent TreviPay professionally
- Up to 40% travel and support/mentor new and less experienced AM team members
- Demonstrate mastery level conflict resolution and organizational navigation
Requirements
- Previous experience (5+ years) managing strategic accounts
- Significant experience developing and implementing commercial/sales strategy with a proven track record of success
- Excellent relationship builder
- Proactive, strategic thinker with a commercial mindset
- Excellent written and oral communication skills
- Highly organized and responsive
- Ability to prioritize tasks and problem-solve on the fly
- Self-motivated and able to motivate others
- Competitive spirit
- Able to influence behavior in a matrix environment across multiple functions
- At ease managing and negotiating contracts
- Demonstrated understanding of cultural differences and ability to adapt to customs and traditions impacting business outcomes and relationships
- Ability to operate and thrive under pressure
- University degree required; master’s degree is a plus
- Mastery level knowledge of Microsoft Office
