Trendyol Group

Business Analyst

• Provide Sales & Onboarding organization with reliable reporting by delivering weekly/monthly performance packs, funnel tracking, and productivity metrics
• Partner with key stakeholders to transform business questions into measurable hypotheses
• Build and maintain interactive dashboards that serve as the primary tool for real-time monitoring
• Develop analytical deep dives into conversion drivers, cohort analysis, and operational bottlenecks
• Support strategic decision-making and capacity planning by building robust data models
• Establish a single source of truth by standardizing metric definitions
• Drive operational efficiency through automation of manual processes and data pipelines

Customer Success Manager

• Manage and optimize multi-channel communications
• Segment users for maximum impact
• Run data-driven experiments to boost engagement and revenue
• Leverage analytics and automation to streamline processes
• Monitor KPIs and translate insights into actionable CRM strategies
• Create and optimize journeys for each segment and feature to meet the business KPI's
• Work with the product team to improve any business process for onboarding or engagement of each segment
• Design and execute growth opportunities for each segment
• Automate tracking and communication of any feature for any segment

Business Analyst

CRM Analytics Professional – Fintech Services