Trendyol Group

Customer Support

• Develop a delivery experience plan and aid our internal teams and delivery partners in meeting their goals
• Measure, monitor and analyze delivery related customer experience KPIs and detect customer needs, pain points and root causes for both existing and potential customers
• Identify personas and map customer journeys to identify gaps in as-is and to-be journeys across all touchpoints, and create preventive actions for delivery process pain points
• Research and follow customer experience trends & best practices, develop projects that will improve the delivery experience journey
• Interpret and synthesize customer feedbacks from various sources (surveys, operational data, contact center data, social media etc.)
• Work with internal teams (CX, IT, business development etc.) to ensure that gaps in the delivery experience are filled

Customer Experience Development Professional

Software Engineer

• As a QA Engineer/Software Test Engineer at Trendyol, you'll be responsible for developing and enhancing the platform by coding new features and improving existing ones to deliver an exceptional user experience.
• You'll contribute to a culture of continuous learning and growth by acquiring new skills and staying up-to-date with emerging technologies alongside your team.
• Your daily tasks will include participating in planning meetings, estimating tasks, and conducting code and pair reviews.

Developer in Test, Mobile

Data Scientist

• Work at the intersection of finance, data, and machine learning; developing models that power credit decisions, risk analysis, personalization, fraud detection, and other core Fintech features.
• Analyze large-scale structured and unstructured data from multiple sources.
• Apply best practices for working with ML-Ops infrastructure, improve models and infrastructure to optimize model performance.
• Execute A/B experiments, reach conclusions statistically and build upon learnings continuously.
• Collaborate with product, engineering, and risk teams to translate business challenges into data science problems.
• Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions.
• Synthesize methodology and data into actionable business strategy and communicate findings to engineering and management teams as driving business impact.
• While the role focuses on data science, we value a hands-on mindset across analytics, reporting, and data-driven decision making.

Data Analyst

• Create, analyze, and share daily, monthly, and annual reports with relevant teams
• Perform instant tracking of performance reports on sellers and cargo partners, generating automatic reports for the performance parameters. / automate the regular performance reports.
• Exploring KPI improvement areas with granular analysis,
• Work with large datasets for data extraction, analysis, presentation, and visualization
• Create useful reporting, propensity models for the needs of the teams, evaluate the reporting requests and come up with solutions
• Conduct analyses that guide the operation teams and solve their problems
• Supporting backlog management and project management processes

Operations Data Analyst

Security Engineer

• Develop, implement, and maintain security policies, standards, guidelines, and procedures.
• Identify and assess security risks, create action plans, and monitor their implementation.
• Ensure compliance with BDDK, TCMB, KVKK, GDPR, PCI-DSS, ISO 27001, and other relevant regulations.
• Participate in and support periodic audits, compliance assessments, and control activities.
• Contribute to security awareness programs.
• Monitor and manage third-party/vendor-related security risks.
• Conduct security assessments and technical reviews for new features.
• Apply strong expertise in data security, including DLP, DAM, data encryption, and data classification.
• Provide guidance on secure architecture design across IT infrastructure layers.
• Stay current with industry trends, security standards, and technology advancements.

Information Security Engineer

Procurement

• Collaborate closely with various category departments to ensure purchasing processes are efficient, cost-effective, and aligned with business needs.
• Track supplier performance, analyze product stock values, and contribute to data-driven decisions by preparing and presenting detailed reports on procurement activities and key business metrics.

IT Procurement Specialist

• Lead and oversee end-to-end IT procurement activities across hardware, software, cloud services, and telecommunications
• Develop and implement strategic sourcing initiatives to ensure cost optimization, efficiency, and business continuity
• Negotiate, draft, and manage supplier contracts, ensuring alignment with company policies and regulatory requirements
• Build, lead, and mentor a high-performing procurement team, fostering collaboration and continuous improvement
• Manage supplier relationships, monitor performance, and mitigate risks through KPIs and SLAs
• Collaborate with IT, Finance, Legal, and other stakeholders to align procurement strategies with overall business needs
• Drive budget planning, forecasting, and savings initiatives within IT procurement categories
• Monitor IT market trends, emerging technologies, and industry best practices to strengthen procurement strategies
• Ensure adherence to corporate procurement policies, governance, and ethical standards
• Support cross-functional projects by providing procurement expertise and guidance

IT Procurement Leader

Account Manager

• Immerse yourself in Trendyol’s culture and ways of working.
• Support sellers with onboarding tasks, including order processing, reporting, and listing management.
• Drive selection expansion by helping sellers complete listing templates.
• Monitor daily sales and end-to-end supply chain operations (deliveries & returns).
• Share weekly performance feedback with sellers to enhance operational excellence.

Account Management Intern – Saudi Nationals Only

Engineer

• Transform raw data into intelligent inputs for machine learning models and provide a single source of feature truth—consistent, reliable, and production-ready features that power critical models and business decisions.
• Design and implement robust and scalable backend services using Go.
• Collaborate closely with product managers to ensure seamless integration and meet business requirements.
• Write clean, maintainable, and efficient code.
• Develop well-designed APIs to interface with frontend services, databases, and other third-party services.
• Monitor system performance and identify bottlenecks, bugs, and ways to improve backend efficiency and speed.
• Implement security and data protection best practices.
• Conduct code reviews, ensuring high-quality code.
• Stay updated with current best practices in Golang development and introduce them to our processes.

Feature Engineer

• Design, develop, and implement IDM/IGA and PAM solutions, architectures, and frameworks.
• Design, deploy, and manage identity and access management systems, including user lifecycle management, authentication, and authorization.
• Implement and manage Privileged Access Management (PAM) solutions, including session management, monitoring, and credential vaulting.
• Work closely with system administrators and application owners to integrate IDM/IGA/PAM solutions.
• Implement Single Sign-On (SSO) solutions using OAuth2, OIDC, and SAML protocols.
• Implement multi-factor authentication (MFA) solutions.
• Deploy and manage robust secret management solutions.
• Stay up-to-date with emerging IDM/IGA/PAM technologies and industry trends.
• Ensure compliance with BDDK regulations and leverage prior banking sector experience.

Security Engineer, Identity and Access Management

Content Marketing Manager

• Proven ability to create standout content: promotional campaign copy (image & performance), CRM content (push, e-mail, pop-up), social media content, and more
• Write compelling scripts for ads, ensuring they are engaging, fast-paced, and emotionally gripping
• Strong understanding of the full production pipeline—from concept and scripting to post-production and distribution
• Provide feedback on scripts from other writers and collaborate with the creative team
• Managing daily operations of content planning, tracking and reporting
• Being responsible for all visual materials on Trendyol app & website & consistently working on improvement of all visuals
• Managing third party accounts, creative agencies, timelines and deliverables; finding new ways to constantly raise the bar
• Monitors and analyzes trends, industries and markets
• Meeting all internal and external visual & content needs of different teams such as product, marketplace
• Tracking on new campaigns of competitors, market conditions and preparing competitive analysis both locally globally to shape plans and processes

Creative Copy and Content Professional

• About the Role
• As an Information Security Specialist, you'll be a key part of our team, responsible for developing and implementing security policies and procedures. This role involves more than just risk management; you'll also ensure our systems and products meet critical compliance standards like KVKK, GDPR, and PCI-DSS. You'll use your expertise to conduct technical reviews, manage security incidents, and collaborate with engineering, product, and legal teams to mitigate risks and maintain a robust security posture.

Information Security Engineer – Security and Risk Management

Operations

• - Coordinate with sellers to ensure customer orders are delivered on time and in full.
• - Work closely with sellers and internal teams on product procurement and availability.
• - Manage daily operational processes and maintain clear communication with sellers.
• - Visit and train sellers on-site to improve operational standards and practices.
• - Prepare and share operational quality metrics and performance reports.
• - Monitor seller performance, follow up on improvement areas, and lead related projects.
• - Support the coordination and implementation of operational processes in new countries.

Seller Operations Professional

Accounting Manager

• Own the end-to-end financial processes for Trendyol’s marketplace operations in KSA and UAE.
• Lead and participate in integration and improvement projects in collaboration with Tax, International Accounting, Projects, and SAP teams.
• Coordinate and ensure timely and accurate financial statement closing processes.
• Perform and oversee periodic reconciliations to validate financial transactions and ensure data integrity.
• Act as a strategic finance partner to the Gulf Business Unit, offering financial insights and support to business decisions.

Accountant

• Take full ownership of Trendyol's sales and collection accounting processes.
• Implement continuous automation and improvement of accounting processes with a "raise the bar" mindset.
• Lead and mentor a high-performing accounting team.
• Work with tight deadlines on projects and fast monthly/yearly financial closing processes.
• Ensure on-time, in-full, no-error reconciliations between bank POS reports, SAP ERP, and internal datawarehouse of all sales and collection.
• Prepare and manage trial balances and monthly management and analytical reports.
• Ensure accurate system-based tracking and proper accounting treatment of inventory sales and marketplace transactions.
• Execute e-invoice and e-ledger processes.
• Prepare the documentation of accounting files and support internal stakeholders with financial clarity and operational support.

Revenue Accounting Leader

• Create, analyze and share daily, monthly and annual reports with relevant units
• Monitor real-time KPIs across districts, hubs and drivers and create automatic reports for performance parameters
• Build automated reporting systems and tailored reports to streamline performance tracking
• Develop propensity models and evaluate reporting requests to produce solutions for teams
• Analyze periodic and current campaigns, interpret results and report findings to relevant units
• Provide data-driven recommendations to guide operations teams and solve operational problems