Travelers

Manager

• Oversee conduct and customer outcome metrics in real-time
• Provide assurance of product governance arrangements
• Implement AI-driven ways to monitor customer interactions
• Predict emerging risks through automated tools
• Perform effectiveness testing on customer-facing controls
• Analyze conduct and root causes behind failures
• Support compliance improvements based on insights

Outcome Oversight Manager

Risk

• Play a leading role in safeguarding assets and reputation by identifying and mitigating risks
• Move beyond traditional approaches to foster a culture of excellence and innovation
• Become a trusted expert for an emerging risk environment and foster a risk-aware mindset
• Propose and implement risk strategy tailored to specific needs
• Identify and prioritize operational and financial risks along with regulatory and strategic challenges
• Prepare and present detailed risk reports to department heads, senior management, and Board
• Lead and develop a high-performing risk management team
• Lead enterprise-wide risk reporting strategy to identify emerging issues

Head of Risk

User Researcher

• Lead strategic research for the US market tackling high-priority business challenges across customer lifecycle
• Build, own, and maintain AI-powered research toolkit
• Forge strategic partnerships connecting digital product, marketing, and commercial functions
• Identify opportunities by triangulating qualitative and quantitative insights
• Architect compelling narratives that drive action

Senior User Researcher

Product Designer

• Provide domain-specific and data-driven expertise and experience design leadership for initiatives and activities, while supporting product and journey vision and strategy, identifying and mitigating risks, and informing decision-making for the organization.
• Communicate design direction and rationale, solicit feedback, and lead prioritization and application.
• Lead the research and design of solutions for products and services by defining, creating, and improving models, concepts, and design elements (e.g., experience goals, journey maps, information architecture, scenarios, personas, interactions, content, visuals, etc.) guided by established design objectives, principles, and standards.
• Identify, plan, and execute research and testing activities to gather user experience data, evaluate the usability of solutions, and determine the effectiveness of concepts; analyze, evaluate, describe, report results and recommendations to design stakeholders.
• Guide collaborative activities with various stakeholders in an Agile environment (i.e., end users, other business and technology functions, and outside partners), integrating and advancing a human-centered focus that informs work through research-based insights and design exploration.
• Identify and influence the adoption of new and improved tools, methods, and processes.
• Guide and mentor other XD staff to support their advancement, lead and take part in team and practice development, grow leadership capacity, and help to attract high quality talent to the XD practice.
• If managing others, set performance goals, provide ongoing feedback, and conduct standard performance reviews.

Senior Experience Design Lead

Consultant

• On-Site Wellness Center Operations: Oversee daily on-site Wellness Center operations, including opening and closing shift coverage, gym floor supervision, and maintaining a safe and welcoming environment for all members.
• Deliver high-quality member experiences by leading new member onboarding, including facility tours and system enrollment, and serving as a knowledgeable, approachable point of contact for member needs.
• Instruct a few group exercise classes per week and maintain personal training clients, providing high-quality, individualized fitness instruction and programming.
• Develop promotional and event materials for the Wellness Center, providing creative and design support to drive member engagement and awareness of available programs and services.
• Health and Wellness Programs Support: Serve as the primary owner of the enterprise-wide Wellness Champion network, by overseeing program activities including annual recruiting and planning, monthly newsletters and office hours, quarterly all-champion calls and events, and ongoing budget reconciliation and metric tracking.
• Assist in the planning, coordinating, and execution of corporate wellness initiatives such as onsite Fidelity events and flu clinics, securing locations, developing and routing communications for approval, training site leads, and resolving any day-of issues.
• Support the Wellness Incentive program from end-to-end, including identifying and notifying winners, purchasing prizes, and ensuring proper tax handling in accordance with company guidelines.
• Collaborate with management in developing wellness communications and educational content that supports monthly health themes, such as Mental Health Awareness, Nutrition, Financial Wellness, and Self-Care.
• Maintain and report on wellness program metrics by collecting and updating data from multiple vendors on a monthly, quarterly, and annual basis.
• Perform other duties as assigned.

Health and Wellness Programs Consultant

Analyst

• Conduct thorough analysis and contribute to business requirements, including rate filings and related documentation to ensure alignment with strategic objectives and regulatory standards.
• May coach less experienced members of the team through this analysis.
• Design and implement structure changes to new and existing products and build rate pages for rate manuals.
• Determine testing scope, perform unit testing, and validate modifications to adhere to best practices and business unit filing and regulatory requirements.
• Triage and resolve issues that arise during subsequent testing phases.
• Ensure optimal functionality and accuracy of product configuration rules, rate factors within existing rating tables, and recommend enhancements and efficiencies to other business owned rating technologies.
• Develop effective relationships with business partners such as actuarial to provide insightful consultation on the development of rating business and worksheet requirements.
• Identify the root cause of rating discrepancies and perform analysis to rectify the issue.
• Perform other duties as assigned.

Senior Analyst, Product Rating

Underwriter

• Become proficient managing multi-state, multi-line accounts throughout the lifecycle which could include rating/pricing, quoting and issuing policies as well as handling related account activity.
• Contribute to a positive workplace culture by building and maintaining strong working relationships with business partners and agents.
• Gain a rich understanding of business processes by leveraging standardized workflows and state compliance guidelines.
• Synthesize multiple sources of information to make sound decisions.
• Exercise critical thinking and decision-making skills to become a trusted advisor solidifying customer confidence.
• Make a difference to our customers by executing on service level commitments and delivering quality products in a timely manner.
• Perform other duties as assigned.

Underwriting Associate, Operations – Large Construction Accounts

Full-stack Engineer

• Perform complex analysis, advanced level design, configuration and develop functions for impactful and high-visibility tasks.
• Take the lead on directing and implementing solutions to moderately complex, loosely scoped problems that are aligned with team goals.
• Deliver efforts both independently and by leading other team members.
• Lead investigation and resolution efforts for critical, high impact problems, defects, and incidents.
• Act as a technology advocate, independently seeking opportunities where technology can be utilized to improve the business.
• Provide technical guidance and mentorship while fostering a team environment.
• Apply knowledge of current industry trends and techniques to formulate solutions within the context of assigned efforts.
• Seek opportunities to expand technical knowledge and capabilities.
• Perform other duties as assigned.

Senior Software Engineer, React, React Native, Nodejs

Customer Support

• Successfully handle inbound inquiries from external customers and/or internal business partners via calls, emails, chats and/or other methods, taking the appropriate action, as needed; this may include questions regarding quotes, policies, coverages, billing, audits, or application access/support.
• Build and maintain customer satisfaction and trust by actively listening to inquiries and effectively applying learned product, systems, and business area knowledge to educate and respond to the customer accurately and efficiently.
• Navigate multiple systems and platforms simultaneously while interacting with the customer.
• Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience.
• Ensure accurate and comprehensive documentation of information, following the defined guidelines and procedures of the corresponding business area.
• May support departmental projects and initiatives, provide guidance and/or support to new hires and peers, and take on other developmental opportunities.
• Perform other duties as assigned.

Customer Service Representative

Customer Service Representative, Bilingual

• Travelers is seeking a Senior Software Engineer to join our organization as we grow and transform our Technology landscape. Individual will complete advanced software end to end engineering tasks that span many parts of a system including designing, developing, analyzing, configuring, testing, debugging, troubleshooting, documenting, health monitoring/alerting, and implementing based on user or system specifications.
• Individual will also consult with users to determine hardware, software or system functional specifications, manage the effective use of resources, act as subject matter expert across multiple applications, systems and technologies, leverage technical and business knowledge to drive the planning and execution of complex initiatives, participate in the design/ development process, and provide technical leadership.
• Help embed GenAI technologies and practices into our engineering ecosystem—enhancing productivity, accelerating innovation, and empowering engineers to leverage AI responsibly and effectively in daily workflows.
• Elevate engineering maturity by championing modern software delivery patterns, automation, and best-in-class resiliency practices.
• Enable domain-aligned teams to operate with greater autonomy and velocity through modular, API-driven, and decoupled solutions.
• Drive GenAI adoption and skill-building across our engineering community, equipping teams to innovate faster and make data-driven decisions.
• Perform complex analysis, advanced level design, configuration and develop functions for impactful and high-visibility tasks.
• Take the lead on directing and implementing solutions to moderately complex, loosely scoped problems that are aligned with team goals.
• Deliver efforts both independently and by leading other team members.
• Lead investigation and resolution efforts for critical, high impact problems, defects, and incidents.
• Act as a technology advocate, independently seeking opportunities where technology can be utilized to improve the business.
• Provide technical guidance and mentorship while fostering a team environment.
• Apply knowledge of current industry trends and techniques to formulate solutions within the context of assigned efforts.

Senior Software Engineer

Human Resources

• Serve as a trusted strategic advisor to senior leaders across Operations & Process Excellence and Quality & Planning, influencing decisions on talent, structure, and organizational effectiveness during a period of meaningful business transformation.
• Partner with HR Centers of Excellence to develop and execute people programs that are practical, scalable, and built for where the business is headed, not just where it's been.
• Lead organizational design and workforce planning efforts, helping leaders think clearly about structure, capability gaps, and how to build for the future.
• Drive HR strategy that is connected to business outcomes. You'll have a seat at the table during business planning, not just a seat at the table after decisions are made.
• Coordinate and integrate resources across HR functions, ensuring leaders have a seamless, consistent HR experience.
• Stay ahead of workforce trends including economic, social, and industry-specific, and translate them into actionable recommendations for the business.

Director, Human Resources

Frontend Engineer

• Lead a team of software engineers.
• Distribute work based on team members' skills, capacity, and development goals.
• Review team members' code for quality, performance, and adherence to standards.
• Help resolve complex technical challenges and remove technical blockers.
• Guide developers, provide technical mentorship, and support career growth.
• Evaluate and recommend tools, frameworks, and technologies for the team to use.
• Perform analysis, design, development, and configuration functions with a high degree of accuracy and speed.
• Work independently to tackle well-scoped and loosely scoped problems.

Software Engineer II – Team Lead, AWS, Typescript

Operations

• Reports to Vice President, Operations – Large Accounts.
• Acts as a key player in establishment and execution of strategic and tactical operational initiatives.
• Directs a team dedicated to support of Residual Markets Operations, driving resolution of problems, change in strategic direction, optimization of operational effectiveness, communication, compliance, quality, service, productivity, systems rollout, education/training coordination, liaison activities between these entities and other Business Insurance entities.
• Assure all related activities are delivered in a manner consistent with customer service and expense management focus.
• Responsibilities would include business metric performance and adherence, strong leadership capabilities and influencing skills, as well as leading AI automation, change management and improve operational controls.
• Identify opportunities to improve business results, decrease costs, increase available capacity, improve accuracy and timeliness, change behaviors, redesign roles and functions, and improve operational controls.
• Accountable to oversee and optimize operational effectiveness throughout the field and home office operations.
• Participates and/or initiates strategic, as well as the tactical, policy, workflow and performance standards development/implementation.
• Identify impediments to effective and efficient operation performance; introduce change in business operational processes and organizational behaviors that have a positive impact on bottom line results.
• Generate new ideas to meet business needs.
• Develop solutions to complex problems and assist in the implementation of recommendations which results in significant improvements in operational performance through redesigned workflows, proper staffing levels, redefined roles and responsibilities, productive behaviors and effective use of technology.
• Drive initiation, planning, approval process and execution of new or existing projects and initiative that impact Field Regional offices, Service Centers, working with PMO, HO Senior Leadership, Finance, etc. to overcome obstacles and expedite project process.
• Review and analyze financial and operational results to monitoring operational effectiveness (i.e. timeliness, productivity, quality, Voice of the Customer etc.) taking corrective action as necessary.
• Provide analysis of management information to respective stakeholders working with them on tactical and strategic measures needed to improve results.
• Establish priorities and make workflow decisions.
• Manage and direct the effective implementation of new technologies and the utilization of existing systems.
• Deploy systems, workflow, best practices, etc. changes and enhancements ensuring adequate training, communications and support.
• Meet with Field and Home Office leadership team to assess operations performance and identify/resolve issues/problems.
• Perform all necessary staff management functions to support profit, growth and expense management goals.
• Responsible for New Hire and on-going employee training programs.
• Identification of employee opportunities and implementation of additional training to meet business needs.
• Responsible for all MI needs across with all performance measurement, metric development, business partner analysis and ad-hoc reporting.
• Pivotal role in all senior leadership presentation development utilizing MI and financial analysis.
• Perform other duties as assigned.

AVP, Residual Market Operations

Data Engineer

• Build and operationalize complex data solutions, correct problems, apply transformations, and recommend data cleansing/quality solutions.
• Design data solutions.
• Analyze sources to determine value and recommend data to include in analytical processes.
• Incorporate core data management competencies including data governance, data security and data quality.
• Collaborate within and across teams to support delivery and educate end users on data products/analytic environment.
• Perform data and system analysis, assessment and resolution for defects and incidents of moderate complexity and correct as appropriate.
• Test data movement, transformation code, and data components.
• Perform other duties as assigned.