Travelers

Underwriter

• Under direct supervision, underwrites and assesses risk and makes recommendations for less complex accounts in a market segment.
• Establishes effective relationships with customers, agents and brokers.
• Develops consultative sales and marketing skills through their interaction with agents/brokers and via coaching from their manager.
• Develops negotiation skills through their interaction with agents/brokers and via coaching from their manager.
• Develops planning and organization skills necessary to effectively manage desk and assume a territory.
• Effectively collaborates with others on all aspects of job.
• Takes initiative for personal development and seeks to learn through underwriting, marketing, and other related opportunities.

Underwriting Professional Development Program

• Under direct supervision, underwrites and assesses risk and makes recommendations for less complex accounts in a market segment.
• Establishes effective relationships with customers, agents and brokers.
• Develops consultative sales and marketing skills through their interaction with agents/brokers and via coaching from their manager.
• Develops negotiation skills through their interaction with agents/brokers and via coaching from their manager.
• Develops planning and organization skills necessary to effectively manage desk and assume a territory.
• Effectively collaborates with others on all aspects of job. Understands the need to seek enterprise-wide solutions to business problems.
• Takes initiative for personal development and seeks to learn through underwriting, marketing, and other related opportunities.
• Perform other duties as assigned.

• As an underwriting leader, assess, design, implement, and drive successful underwriting strategies and practices, assuming responsibility for countrywide profit and growth objectives.
• Oversee and influence underwriting execution through the most complex individual risk and/or portfolio CUREs as well as through the evaluation of underwriter proficiency and underwriting quality.
• Provide strategic direction and support for team and take responsibility for coaching, training, and performance management.
• Lead the development of key underwriting capabilities and best practices through coaching and trainings while educating underwriters on strategy and guidelines to enhance countrywide efficiency and effectiveness.
• Monitor trends, emerging issues, and underwriting results for national book of business.
• Leverage findings to develop countrywide business strategies and partner with home office and field leadership to drive execution.

AVP, National Underwriting Officer, Inland Marine

Manager

• Attract, Retain and Develop World Class Talent: Proactive recruitment of talent; work with management establishing and implementing a strategic staffing strategy. Effective orientation and on-boarding. Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
• Provide Compelling Claim Services: Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers. Develop and execute a strategic file management plan that achieves optimal file resolution and business results.
• Drive the Information Advantage: Successfully leverage data, management information, and technology to identify and make the most of opportunities to support business strategies and improve results.
• Partner for Mutual Success: Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies, and others to achieve organizational goals and create better outcomes.
• Conduct quality file reviews per office/best practices guidelines. Conduct ride-along inspections/reinspections with claim professionals to provide coaching and feedback.

Outside Property Claim Manager

Customer Support

• Successfully complete applicable new hire training.
• Handle inbound inquiries from external customers and/or internal business partners via calls, emails, chats and/or other methods, taking the appropriate action, as needed.
• As you grow your knowledge and skills, you will increase the variety of interactions you are able to assist, which may include questions regarding quotes, policies, coverages, billing, audits, or application access/support.
• Build and maintain customer satisfaction and trust by actively listening to inquiries and effectively applying learned product, systems, and business area knowledge to educate and respond to the customer accurately and efficiently.
• Navigate multiple systems and platforms simultaneously while interacting with the customer.
• Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience.
• Ensure accurate and comprehensive documentation of information, following the defined guidelines and procedures of the corresponding business area.
• May support departmental projects and initiatives and take on other developmental opportunities.
• Perform other duties as assigned.

Customer Service Associate

Full-stack Engineer

• Perform analysis, design, development, and configuration functions (includes defining technical requirements) with a high degree of accuracy and speed, operating as an individual contributor to team goals.
• Perform analysis, assessment and resolution for defects and incidents of advanced complexity and escalate appropriately.
• Work independently to tackle well-scoped and loosely scoped problems.
• Seek opportunities to expand technical knowledge and capabilities.
• Provide technical guidance and mentorship to less experienced employees.
• Perform other duties as assigned.

Software Engineer II

• Perform complex analysis, advanced level design, configuration and develop functions for impactful and high-visibility tasks.
• Take the lead on directing and implementing solutions to moderately complex, loosely scoped problems that are aligned with team goals.
• Deliver efforts both independently and by leading other team members.
• Lead investigation and resolution efforts for critical, high impact problems, defects, and incidents.
• Act as a technology advocate, independently seeking opportunities where technology can be utilized to improve the business.
• Provide technical guidance and mentorship while fostering a team environment.
• Apply knowledge of current industry trends and techniques to formulate solutions within the context of assigned efforts.
• Seek opportunities to expand technical knowledge and capabilities.
• Perform other duties as assigned.

Senior Software Engineer

General

• Under general supervision, investigate, evaluate, reserve, negotiate and resolve assigned serious and complex Specialty claims.
• Provide quality claim handling throughout the claim life cycle including maintaining full compliance with internal and external quality standards and state specific regulations.
• Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties.
• Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims.
• Negotiate disposition of claims with insureds and claimants or their legal representatives.
• Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution.

Liability Major Case Specialist

Underwriting Professional Development Program – Inland Marine

Representative

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
• Assist in reviewing, investigating, and documenting Workers Compensation claims under close supervision.
• Investigate, develop, and evaluate action plans for claim resolution.
• Assess coverage and determine if a claim is compensable under Workers Compensation including evaluating claims for potential fraud.
• Participate in Telephonic and/or onsite File Reviews.
• Learn how to determine coverage, compensability, and exposure based on policy terms and claim facts.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Communicate and apprise all parties regarding claim status which may include our business customers, injured employees, medical providers, and legal counsel.
• Maintain accurate records of claim activity in claim management systems.
• Achieve a positive result by returning an injured party to work when appropriate. This may include coordinating medical treatment in collaboration with internal or external resources.
• Demonstrate openness to continuous learning, particularly in AI and digital transformation.
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job.
• Perform other duties as assigned.

Workers Compensation Claim Representative

Underwriting Professional Development Program, Emerging Technology

Commercial Account Executive

• Manage the profitability, growth, and retention of an assigned book of business.
• Underwrite and skillfully negotiate customer accounts to minimize risk and maximize profitability.
• Cultivate and maintain relationships with internal partners within the business unit and across the enterprise to create sales plans and identify cross-selling opportunities.
• Foster and maintain relationships with external partners by regularly meeting in person with agents and brokers to market and sell Travelers products with a goal of writing and retaining accounts consistent with our risk appetite.
• Identify and capture new business opportunities using consultative marketing and sales skills.
• Develop and execute agency sales plans.
• Execute region/group sales plans.
• Perform other duties as assigned.

Global Commercial Underwriter, Account Executive

General Counsel

• Follow operational policies to analyze, investigate, and resolve BSI claims of varying levels of severity with moderate supervision from claims management.
• Prepare and present reports for management that accurately reflect loss development, potential/actual financial exposure, reserve adjustments, coverage issues, and claim and recovery strategies.
• Retain, monitor, and manage outside counsel actively utilizing litigation management plans and budgets.
• Communicate with underwriting on significant claim exposures.
• Continue to develop the ability to identify all recovery opportunities and coordinate recovery efforts with the Recovery Management Unit and Claim management.
• Travel to and attend mediations, settlement conferences, claim conferences, field office visits, trials and depositions.
• Refine policy interpretation/coverage analysis skills including drafting coverage opinions with case law included.
• Strengthen the ability to negotiate settlements/resolutions, review releases and settlement agreements, including confidentiality and non-disclosure provisions.
• Support underwriting marketing efforts, including participation in broker and account visits and risk mitigation seminars and authoring customer-focused white papers and articles.
• Monitor marketplace conditions, conduct research, and draft reference materials to inform claim and underwriting colleagues on law impacting Travelers’ underwriting and claim decisions.
• Obtain and maintain required adjusters’ licenses.
• Perform other duties as assigned.

EPL & D&O Liability Claim Counsel

Compliance

• Prepare, submit, negotiate the terms, secure approval, and resolve any issues that arise for rule, rate, and form filings.
• May assist in providing information for non-financial market regulatory activities, including market conduct exams, interrogatories, surveys, and data calls.
• Support and provide direction to the business units when responding to filing issues, data requests and criticisms from regulatory agencies.
• Analyze state insurance statutes and regulations to determine changes to product design, development and filing requirements, and inform adjustments to current practices accordingly.
• May partner with legal when appropriate.
• Establish and develop partnerships with regulatory bodies and internal business partners such as actuarial, underwriting, product and legal.
• Assist in optimizing regulatory tools and databases by incorporating the latest regulatory changes, industry standards and policy adjustments to enable informed decision-making and adhere to regulatory requirements.
• Assist in the coordination of regulatory and filing projects, track progress, and support the team in meeting deadlines.
• Perform other duties as assigned.

Property and Casualty Regulatory Analyst

• Build and maintain customer satisfaction and trust by graciously listening to denote customer concerns and effectively applying learned product and systems knowledge.
• Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience.
• Assess a variety of customer situations to ensure appropriate and comprehensive documentation of information following the guidelines of multiple workflows under the corresponding line of business.
• Navigate numerous technological systems and platforms simultaneously to accurately access and input information while interacting with the customer.
• Perform other duties as assigned.

Underwriting Professional Development Program

Underwriting Professional Development Program

AVP, National Underwriting Officer, Inland Marine

Outside Property Claim Manager

Customer Service Associate

Software Engineer II

Senior Software Engineer

Liability Major Case Specialist

Underwriting Professional Development Program – Inland Marine

Workers Compensation Claim Representative

Underwriting Professional Development Program, Emerging Technology

Global Commercial Underwriter, Account Executive

EPL & D&O Liability Claim Counsel

Property and Casualty Regulatory Analyst

Customer Care Associate