Travelers

Full-stack Engineer

• Partner with the business to set strategic direction, develop product roadmaps, oversee large programs, and implement solutions that meet business needs.
• Own the development and enhancement of a self-service platform, integrating AI Assistant capabilities, product mindset, automation, and empowerment features.
• Align work with business and engineering priorities to achieve meaningful impact.
• Build collaborative relationships with key leaders and peers to optimize resource use.
• Utilize industry knowledge and expertise to address software engineering challenges effectively.
• Offer unique opportunities and challenges to develop team members, address skill gaps, and enhance engineering practices and skill sets.
• Apply knowledge of industry trends to solve software engineering problems.
• Lead a team of Software Engineers by providing technical guidance and mentorship, fostering a positive team environment.
• Perform other duties as assigned.

AVP Software Engineering, Platform

IT Support

• Attract, Retain and Develop World Class Talent: Proactive recruitment of talent; work with management establishing and implementing a strategic staffing strategy. Effective orientation and on-boarding. Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback. Work with management to develop and implement effective training, performance development and succession planning. Effective retention planning; proactively manage and respond to turnover. Effectively utilize reward system to distinguish top performers and significant achievements.
• Provide Compelling Claim Services: Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers. Develop and execute a strategic file management plan that achieves optimal file resolution and business results. Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency. Review new notices, ensuring claims are assigned to staff with appropriate skill sets. Conduct quality file reviews per office/best practices guidelines. Implement strategies and initiatives to improve file quality, customer service and manage costs.
• Drive the Information Advantage: Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results. Achieve Optimal Solutions: Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business. Partner for Mutual Success: Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes. Participate in business meetings and agency visits as required.

Unit Manager – General Liability

Backend Engineer

• Build and operationalize complex data solutions, correct problems, apply transformations, and recommend data cleansing/quality solutions.
• Design data solutions.
• Analyze sources to determine value and recommend data to include in analytical processes.
• Incorporate core data management competencies including data governance, data security and data quality.
• Collaborate within and across teams to support delivery and educate end users on data products/analytic environment.
• Perform data and system analysis, assessment and resolution for defects and incidents of moderate complexity and correct as appropriate.
• Test data movement, transformation code, and data components.
• Perform other duties as assigned.

Data Engineer I – BI Data Modernization, AWS, Databricks, Python

Risk

• Reports to Field Director or AVP, Risk Control.
• Under limited supervision, manage a team of 4+ employees responsible for providing Risk Control service, reporting to either a AVP or Field Director.
• Manages work assignments for staff in assigned territory, completes performance reviews with input from FD or AVP, guides staff on skill development, and acts as Risk Control liaison to local business partners.
• May conduct risk assessment surveys at client locations and/or perform account service coordination duties.
• Travel for this role may entail long-distance, overnight travel, and/or multi-night trips depending on the needs of the business.
• Works actively with Business Partners in support of new business acquisition and account retention; works to understand the needs of the business and Risk Control’s resource needs.
• Interacts with the AVP and peers in the region to support Risk Control initiatives across the region, as well as in support of local initiatives.
• Manages work assignments to assigned staff and leverages Specialists’ involvement as necessary.
• Identifies technical development needs of staff and engages resources needed to support staff development.
• Conducts staff co-surveys and Quality Reviews; provides curbside coaching as appropriate.
• Works with appropriate Specialists, SMEs, mentor and/or Training Director to develop coaching plans for skill development.
• Manage, direct and provide oversight of Risk Control services to Large Commercial Accounts in the territory.
• Is expected to provide direct account management to selected Large Commercial Accounts in the territory.
• Actively works with internal business partners as a marketing partner with the Managing Director/Account Executive to support new business initiatives and growth.
• Develop and maintain relationships with agency and broker partners in support of local initiatives and marketing needs.
• Engage with Business Partners to understand their business plans and initiatives to ensure appropriate Risk Control resources and staffing.
• Interact with internal and external business partners to keep them abreast of RC resources, products and services.
• Attends and actively participates in local underwriting meetings as a pro-active member of the management team.
• May conduct risk assessment surveys at client locations to assist in underwriting and risk selection.
• Perform other duties as assigned.

Risk Control Field Director

• Provide the Underwriter with account knowledge as it relates to hazards, controls, and management.
• Evaluate how a company identifies and manages their inherent risk factors.
• Differentiate the account from others in similar classes of business.
• Maintain a consistent field presence, spending approximately 20% - 50% of the time onsite with customers.
• Traveling to customers may entail long-distance, overnight travel, and/or multi-night trips depending on the needs of the business and alignment with territory and/or geography.
• Partner and have joint ownership with Underwriting to select, retain, and grow a profitable book of business.
• Build and maintain productive relationships with Underwriting, Claim, Risk Control Specialists, and Brokers to service customers as a unified team.
• Complete all lines risk assessment evaluations for Construction industry related accounts with high complexity including challenging products liability exposures with potential for the most severe losses, largest multi-location companies, and largest fleet exposures.
• Write technically detailed reports that communicate a clear assessment of risk and effectively articulate recommendations.
• Discover and evaluate customer needs through loss analysis and customer readiness in order to provide Risk Control products and services to help control losses.
• Identify uncontrolled exposures to influence the customer to make improvements and take corrective actions to mitigate the potential for loss.
• Provide solutions to assist the customer in risk mitigation through the use of our extensive span of resources.
• Stay current with technical subject matters, regulatory environment and emerging issues.
• Subject Matter Expert in specialty area(s) (in such disciplines as Fleet, Sprinkler Contractor, Inland Marine, Industrial Hygiene, Human Factors & Ergonomics) to support the broader team to conduct "Level of Expertise" consults.
• Create a valued customer experience through each assessment and service encounter.
• Ability to maintain core Sr. RCC responsibilities while taking on higher level project work that impacts the RC organization or Travelers enterprise.

Senior Risk Control Consultant – Construction Safety

Financial Planning and Analysis

• Synthesize reports generated into impactful exhibits, insightful results/observations, and actionable recommendations to influence business partners and management, ensuring quality control/accuracy.
• Review team members’ reports and provide coaching and feedback on accuracy and presentation.
• Execute identified analyses aligned with broad business objectives.
• Perform testing and validation of data and analyses and identify gaps and limitations in data sets while recommending potential alternatives.
• Prepare and present influential financial insights to senior financial leaders and/or functional teams, answering most questions.
• Direct the creation of complex analyses to influence business strategy.
• Review competitor press releases, SEC filings, and industry trade press for helpful insights, linking key themes together and identifying applicability to departmental strategies.
• Push insights up to management in a timely manner and/or dive deeper into an actionable insight.
• Lead projects that analyze and implement complex business and financial regulatory changes relating to financial reporting, such as reorganizations, mergers and acquisitions, etc.
• Provide coaching, training, and mentoring.
• If a manager of people, effectively oversee and engage direct reports and perform management activities such as performance management, career development, and talent acquisition.
• Perform other duties as assigned.

AVP Software Engineering, Platform

Unit Manager – General Liability

Data Engineer I – BI Data Modernization, AWS, Databricks, Python

Risk Control Field Director

Senior Risk Control Consultant – Construction Safety

Director, Corporate Financial Planning – Analysis