Outside Property Claim Manager

Travelers

Manage Outside Property claims for Travelers while leading a team of claim professionals. Conduct quality reviews and develop relationships to enhance organizational goals.

Posted 7/10/2026full-timeRemote • Maryland • 🇺🇸 United StatesMid-LevelSenior💰 $104,000 - $171,700 per yearWebsite

About the role

Key responsibilities & impact

Attract, Retain and Develop World Class Talent: Proactive recruitment of talent; work with management establishing and implementing a strategic staffing strategy. Effective orientation and on-boarding. Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
Provide Compelling Claim Services: Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers. Develop and execute a strategic file management plan that achieves optimal file resolution and business results.
Drive the Information Advantage: Successfully leverage data, management information, and technology to identify and make the most of opportunities to support business strategies and improve results.
Partner for Mutual Success: Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies, and others to achieve organizational goals and create better outcomes.
Conduct quality file reviews per office/best practices guidelines. Conduct ride-along inspections/reinspections with claim professionals to provide coaching and feedback.

Requirements

What you’ll need

High School Diploma or GED.
Three years claim work experience in at least one line of business.
Valid Driver's License.
Bachelor's Degree.
Claim management experience.

Benefits

Comp & perks

Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching, and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Claim Handling TechniquesFile ManagementPerformance ManagementTraining Needs AssessmentQuality File Reviews

Soft Skills

CoachingCommunicationCollaborationProactive RecruitmentCustomer Service

Certifications

High School DiplomaGEDValid Driver's LicenseBachelor's Degree