Liability Major Case Specialist

Travelers

Specialist responsible for evaluating and resolving serious liability claims for Travelers. Ensuring compliance and providing expert consultation and support to claim professionals and business partners.

Posted 7/10/2026full-timeNew York City • New Jersey, New York • 🇺🇸 United StatesSeniorLead💰 $104,000 - $171,700 per yearWebsite

About the role

Key responsibilities & impact

Under general supervision, investigate, evaluate, reserve, negotiate and resolve assigned serious and complex Specialty claims.
Provide quality claim handling throughout the claim life cycle including maintaining full compliance with internal and external quality standards and state specific regulations.
Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties.
Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims.
Negotiate disposition of claims with insureds and claimants or their legal representatives.
Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution.

Requirements

What you’ll need

Bachelor's Degree.
10+ years claim handling experience with 5-7 years experience handling serious injury and complex liability claims.
Extensive working level knowledge and skill in various business line products.
Excellent negotiation and customer service skills.
Advanced skills in coverage, liability and damages analysis.
Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
Able to make independent decisions on most assigned cases without involvement of supervisor.
Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information.

Benefits

Comp & perks

Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Claims InvestigationClaims EvaluationLitigation PlanningDamages AnalysisCompliance with Regulations

Soft Skills

Customer Service SkillsIndependent Decision-Making

Certifications

Bachelor's Degree