TravClan

Operations

• Manage end to end booking operations across products
• Handle on ground operations
• Increase GMV & processing bookings on time

Operations Intern – 6 Months

Consultant

• The sole point of contact in building and managing a highly engaged community of business entrepreneurs/ agents.
• Educating members about TravClan and managing 100-200 business accounts.
• Working in close interface with the finance, product, and marketing team to build better processes, products, and reach, respectively.
• Healthy retention of agents while growing the volume of Agent's business through TravClan
• Ensuring customer delight while managing Agent's grievances related to payments, services, products etc.
• Effectively managing feedback and escalations from customers and vendors.
• Hosting country-wide offline and online events & meet-ups of members from time to time.

Travel Consultant

Learning and Development

• Develop and implement L&D strategies that align with the company's business goals
• Collaborate with department heads to identify skill gaps and training needs
• Conduct training sessions, ensuring they are interactive and engaging
• Keep records of employees’ training progress for continuous improvement
• Develop onboarding programs to help new employees adjust to the company culture

Operations Intern – 6 Months

Travel Consultant

Learning and Development Manager