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Operations Associate – Rotational Day and Night Shift
TravClanOperations Associate managing booking and customer operations at a B2B Travel Tech startup. Ensuring customer delight and timely deliverables during late/ night hours in a fast-paced environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer-centric focus and effective communication skills while managing bookings, cancellations, and vendor negotiations. Capable of multitasking and ensuring timely delivery of services to enhance customer satisfaction.
Highest-signal resume keywords
Customer-CentricNegotiation SkillsMultitasking AbilitiesClient CommunicationOwnership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Industry Keywords
BookingsFlight OperationsHotel OperationsPackage OperationsCancellationsRefundsSupplier CoordinationCustomer Feedback ManagementEscalation ManagementTimely Delivery
About the role
Key responsibilities & impact- Completing all bookings and flight/hotel/packages operations-related work including cancellations, refunds, etc
- Coordination with suppliers to ensure timely revert on quotes and booking details such as vouchers, confirmations etc
- Coordinate with customers and vendors to ensure timely delivery
- Manage feedback and escalations from customers and vendors.
- Ensure customer delight.
- Demonstrate multitasking abilities
Requirements
What you’ll need- a minimum of 6 months of full-time work experience to be eligible for this role
- Be Customer-Centric
- Enjoy speaking to clients on call
- Have high ownership to complete your work
- Be good at negotiating with suppliers
Benefits
Comp & perks- Work with a young & passionate team to excel and make an impact
- Work directly with the founders
- Fast Career Growth with fast appraisals and fast salary increase
- Very high ownership role in a fast paced environment
- Great Culture -> No hierarchy / politics nonsense guaranteed!