TransUnion

Director

• Define and own the regional market roadmap, including priority use cases, feature enhancements, regulatory and technology requirements, and adoption sequencing.
• Capture voice of customer, market trends, and competitive intelligence to inform global product strategy and investment priorities.
• Lead the regional Solutions Consulting and domain expert teams, ensuring high-quality solution design and client outcomes.
• Act as a key enabler to Sales and Sales Specialists, strengthening solution positioning, value articulation, and pipeline quality.
• Lead, develop, and inspire a high-performing regional team across product specialists, solution consultants, and the broader regional Fraud community.

Senior Director, Fraud & Identity Solutions

Software Engineer

• Design, develop, and enhance backend services and microservices for the fraud platform in collaboration with architects and product teams
• Contribute to system design discussions and help define scalable, reliable, and maintainable solutions
• Implement cloud-native solutions and actively support modernization of existing applications
• Develop, test, and maintain high-quality Java-based services following best practices and architectural guidelines
• Independently analyze and resolve complex technical problems, proposing effective and scalable solutions
• Drive integration of fraud point solutions into the broader platform with a focus on performance, scalability, and security
• Conduct and actively contribute to code reviews, ensuring adherence to coding standards and improving overall code quality
• Collaborate with DevOps and platform teams to improve CI/CD pipelines, automation, and deployment processes
• Troubleshoot production issues and ensure system reliability and availability

Senior Software Developer

Engineer

• Conduct comprehensive threat emulation exercises, actively simulating cyber-attacks to uncover vulnerabilities in systems, networks, and applications.
• Collaborate with cross-functional teams to perform purple team exercises that challenge the organization’s overall security posture.
• Perform lateral movement within target environments to assess the effectiveness of internal network segmentation and access controls.
• Demonstrate expertise in local privilege escalation techniques.
• Emulate threat actors by replicating their techniques, tactics, and procedures to identify vulnerabilities and gaps in our defensive measures.
• Develop and utilize custom scripts, tools, and frameworks to enhance red team operations and mimic real-world attacks.
• Conduct reconnaissance activities to gather intelligence on potential targets and identify attack vectors.
• Test the security of cloud-based environments and identify weaknesses in configurations, access controls, and data protection mechanisms.
• Document and communicate findings, risks, and recommendations in clear and concise reports to stakeholders, including technical and non-technical audiences.

Lead Red Team Engineer

Support Engineer

• Lead the day‑to‑day operations of a global B2B support team, overseeing customer inquiries, incident response, escalations, reporting, and workload management
• Drive a seamless and high‑quality customer experience through consistent support delivery and continuous process improvements
• Analyze support data, trends, and metrics to identify opportunities for operational efficiencies and service enhancements
• Partner closely with cross‑functional teams—including Sales, Product, Technology, Legal, and Compliance—to resolve issues and align on customer needs
• Build, coach, and develop a high‑performing, inclusive team through clear goals, feedback, and career development
• Contribute to the broader direction, strategy, and ongoing improvement of the Global Service and Support organization

Customer Technical Support Manager

Customer Support

• Resolve a high volume of customer inquiries via phone, email, and ticketing systems, collaborating with customers and internal teams.
• Monitor number pooling processes, identify irregularities, and review daily reports to ensure accuracy.
• Communicate with providers and customers to support smooth number porting while ensuring compliance and timely updates.
• Process and track orders through the portability lifecycle, resolving allocation and troubleshooting issues.
• Maintain accurate records, manage helpdesk tickets, and meet SLA requirements for response times.
• Act as a subject matter expert, handle complex issues and key clients, and escalate concerns as needed.
• Partners with internal teams to resolve network/system issues and support testing and release activities.
• Use analytics and KPI reporting to support business decisions while providing 24/7 operational support.

Customer Support Operations

Backend Engineer

• Develop code, test, debug, maintain, modify, and install moderately complex software programs
• Analyze moderately complex technical requirements and make determinations for modifications of existing computer programs/modules or if new programs/modules need to be developed
• Develop program specifications and flowcharts
• Prepare concise internal program documentation on program development and revisions
• Communicate problems, solutions, updates and project status to peers, customers and management
• Prepare time estimates for assigned tasks

.NET Developer

Data Scientist

• Support the development of credit risk management and business intelligence solutions through consulting engagements and research
• Collaborate with cross-functional teams to deliver predictive risk and business intelligence solutions for global B2B clients
• Conduct descriptive and prescriptive analytics across the consumer lending lifecycle using segmentation, scenario analysis, and sensitivity analysis
• Design and implement programs for data extraction, segmentation, and statistical analysis using R, Python, SQL, Hive, and Spark
• Present analytic insights and recommendations in clear formats for stakeholders

Senior Analyst, Data Science and Analytics

• Partner with internal and external cross-functional teams to drive new business initiatives and deliver long term value-added product propositions for TU’s B2B customers globally
• Contribute in analytic engagements involving descriptive and prescriptive analysis through the consumer lending portfolio lifecycle, leveraging various techniques (e.g., segmentation, scenario and sensitivity analysis)
• Design and write programs for data extraction, segmentation and statistical analysis on large population datasets using languages such as R, Python, SQL, Hive, and Spark on server and cloud based computing platforms
• Deliver analytic insights and recommendations in succinct and compelling presentations for internal and external customers and an executive audience
• Identify strategies and opportunities for customers to test and adopt TransUnion’s analytic products and services
• Foster a high performance culture and cultivate an environment that promotes excellence and reflects the TransUnion brand

Senior Analyst, Data Science and Analytics – Credit Risk

• Set the vision and direction for the Client & Agent Experience Programs organization, aligning priorities and interfacing frequently with senior leaders.
• Lead end-to-end defect elimination across the client journey for both B2C consumers and B2B customers, driving solutions that remove friction and improve effective problem resolution.
• Own and lead TransUnion’s Voice of the Client (VOC) program within the Care & Servicing organization, ensuring client insights are systematically captured, analyzed, and translated into meaningful improvements.
• Lead the self-service and automation strategy, leveraging AI/ML to deliver scalable, omnichannel solutions across the client journey.
• Embed a culture of continuous improvement across Client Services, in partnership with the Global Operations Continuous Improvement Services team.
• Orchestrate complex, cross-functional initiatives across various teams.

Senior Director – Client & Agent Experience

Business Analyst

• Assist Solutions Consultants in designing high-quality software solutions.
• Configure solutions within TU decisioning software to meet business requirements, adhering to best practices and taking advice from Senior Solutions Analysts and Solutions Consultants, ensuring successful project completion.
• Conduct unit testing on solutions and help the Test Team during subsequent testing stages.
• Contribute to project documentation, including both business and functional specifications.
• Join meetings with project teams and external partners as needed.
• Keep Project Manager, Solutions Delivery Manager, or Team Lead regularly updated on task progress through reports.
• Maintain and update solution documentation throughout and after project implementation.
• Help Senior Analysts and Consultants deliver solutions effectively.
• Support clients after delivery to foster strong working relationships.
• Troubleshoot and resolve issues in deliveries and post-live phases with limited assistance.
• Work closely with colleagues in Decision Services and other supporting teams to nurture collaborative relationships.
• Provide support as necessary, including handling change requests and resolving queries or issues.
• Take part in UAT calls and defect management sessions.
• Participate in the transition of projects to post-live support teams.
• Learn and adhere to the Software Development Lifecycle process used by the TransUnion team.

Solutions Analyst – Decision Services

Communications

• Develop and maintain UK & Spain (Europe) PR strategy and ensure aligned to wider international and global frameworks/processes
• Plan and coordinate activity around key topics and issues, bringing together business-wide campaigns that focus on regulatory and industry specific change
• Support wider corporate, and communications (and marketing) strategy, including but not limited to product announcements, research insights/thought leadership, wider brand building activity, partner and employer of choice programs
• Communicating our corporate comms strategy, messaging, content and importantly measurement to key stakeholders and ensuring alignment
• Manage PR agencies in-region (which supports corporate, B2B and consumer work as needed) and other suppliers (e.g. monitoring and licensing)
• Identify and coach on best practice interview procedure/technique with key senior spokespeople for corporate media opportunities (arranging external media training where required)
• Develop junior talent (providing coaching to direct reports and mentoring support across wider Corporate Affairs and Communications function)
• Be flexible and work across wider communication projects and activities as required
• Report KPI and evaluation metrics in-region and internationally as required (ensuring activity aligned to achieving wider business strategic goals)
• Maintain core materials necessary for the delivery of the ongoing corporate programme (e.g. overall strategy, tactical/activity planners, key message and briefing documents, media contact lists, issues trackers, capacity planning etc.)
• Strong media awareness – opportunity spotting and providing insight to the wider business are key to this role (develop wider insight and feedback tools, including competitor tracking)
• Be a key member of the crisis/incident communications team/DIRT (Data Incident Response Team)
• Advise on wider related communication matters (speeches/events etc.) and provide ad-hoc ‘consultancy’ advice directly to senior team and wider Group functions as required
• Support for priority client communications that impact our corporate reputation
• Manage the in-region internal communications program, working closely with the Director of International Internal Communications
• Enable wider internal and external stakeholder outreach as required, facilitating wider knowledge sharing and coordination for key initiatives

Corporate Communications Lead

• Managing various touch points of the customer experience life cycle, from gathering information on products and pricing to onboarding potential customers and servicing established customers.
• Responsible for performing duties associated with customer service and sales support, including general office and administrative efforts.
• Act as a liaison between internal departments and external parties.
• Expected to quickly demonstrate proficiency in everyday platforms used to service accounts, such as TUBS, Salesforce, OnBase, SCM, and PeopleSoft, and collaborate on annual National Reseller Pricing (NRP) and Special pricing projects throughout the year.
• Respond promptly to inquiries received by email or within Salesforce from internal and external customers and provide resolution, including basic technical support while acting as a liaison between the customer and internal departments.
• Verify the accuracy and completeness of information and documentation received from customers.
• Perform basic accounting tasks related to invoice inquiries and billing adjustments, business name and address changes, enablement code creation/updates, and product activation and deactivation, while providing usage and revenue reports when required.
• Act as a liaison with departments such as TUCTS and TU Direct, support special projects, and perform additional duties including mentoring and reviewing work for accuracy.

Sales Support Representative – Entry Level

Frontend Engineer

• Develop and maintain web applications using HTML/CSS and AEM
• Engage directly with marketing and MarTech partners
• Conduct cross‑browser and cross‑device testing
• Collaborate with global marketing teams

Specialist III, AEM Web Developer

Solutions Engineer

• Lead the end-to-end deployment and implementation of complex order management solutions for telecommunications customers.
• Serve as a trusted advisor to customers, providing guidance on industry best practices.
• Configure and tailor TransUnion Order Management solutions to meet unique customer environments.
• Own customer relationships throughout implementation.
• Act as a liaison between customers, Product Management, and Account teams.
• Manage multiple concurrent projects or large-scale deployments, balancing priorities.
• Participate in testing, validation, and go-live activities.
• Identify opportunities for optimization, enhancements, and additional value creation.

Senior Solutions Consultant – Order Management, Telecom

Analyst

• Work to diagnose business needs, translate them into questions we will answer and architect ways to wrangle data from multiple sources.
• Help clients to understand their data and how it relates to their business objectives.
• Identify and interpret trends and patterns in datasets to locate influences.
• Conduct quantitative analyses to provide valuable insights for our clients.
• Learn to translate our analytics into the stakeholder’s native language and make complex ideas simple, translating findings into measurable actions.