Transformation Lead LLC

IT Support

• Plan and manage end-to-end delivery of IT infrastructure projects (on-prem, cloud, hybrid).
• Coordinate across engineers, system admins, vendors, and business stakeholders.
• Define project business requirements, scope, timelines, risks, and deliverables.
• Monitor progress to ensure adherence to deadlines, budgets, and quality standards.
• Maintain documentation: project plans, RAID logs, reports, and post-mortems.
• Identify and mitigate risks; manage issues as they arise.
• Provide clear status updates to leadership and stakeholders.
• Ensure deployments meet compliance, security, and performance requirements.
• Collaborate with procurement and vendors for sourcing and delivery.

IT Infrastructure Project Manager

Business Intelligence Developer

• Design, develop, and maintain Power BI dashboards and reports that provide clear, actionable insights.
• Collaborate with government and business stakeholders to gather requirements, define KPIs, and ensure dashboards meet organizational needs and compliance standards.
• Translate complex data into compelling stories and visualizations for audiences at all levels.
• Optimize data models, DAX calculations, and queries for performance and scalability.
• Ensure data integrity, accuracy, and adherence to accessibility requirements in all reporting solutions.
• Provide training, guidance, and documentation to business users across multiple departments to enable self-service BI adoption.
• Stay current with Power BI and data visualization best practices to recommend continuous improvements.

Power BI Consultant

Technical Writer

• Seeking a highly experienced IT Technical Writer with a strong background in telecommunications, infrastructure, and technology strategy.
• Skilled at documenting technical policies and procedures, mapping complex systems and business processes, and developing clear, concise Standard Operating Procedures (SOPs) and technical documentation across IT and engineering environments.
• Requires independence, cross-functional collaboration, and the ability to communicate complex concepts to diverse audiences.
• Create and maintain user-centered technical documentation, including SOPs, network design documentation, technology assessments, and strategic roadmaps.
• Lead or support efforts to map end-to-end business and technology processes across telecommunications, IT systems, and enterprise networks.
• Gather input from subject matter experts and engineers to develop documentation for both technical and non-technical audiences.
• Translate complex technical concepts into clear, actionable documentation.
• Document results of Proof of Concept (PoC) evaluations, RFP responses, and technology trials.
• Maintain document standards, templates, and version control using modern tools (e.g., Microsoft 365, Visio, Google Suite).
• Manage project timelines and deliverables independently, ensuring documentation is accurate, timely, and aligned with governance standards.

IT Technical Writer

Full-stack Engineer

• We are seeking an experienced Network Lead Engineer to oversee our networking team and serve as a key liaison between technical staff, business units, and leadership
• The Network Lead will mentor engineers, manage projects, and partner with IT leadership to enhance performance, security, and scalability of network operations
• Support the development and execution of long-term IT strategies aligned with organizational goals
• Lead, mentor, and cross-train network engineers, ensuring a collaborative and productive work environment
• Partner with the PMO to allocate resources, oversee tasks, and ensure successful delivery of IT projects
• Assist with budget planning, cost analysis, and optimization of hardware, software, and services
• Ensure stability, security, scalability, and disaster recovery readiness of network infrastructure
• Collaborate with security teams to implement robust safeguards, maintain compliance, and mitigate risks
• Manage vendor relationships, review SLAs, and monitor performance to ensure cost-effective solutions
• Oversee user support, resolve issues, and recommend training to boost technical skills
• Help develop and enforce IT policies and standards to ensure consistency and best practices
• Identify and implement process improvements to increase IT efficiency and user satisfaction.

Lead Network Engineer

Manager

• Reports to the Director of Service Delivery, with matrix responsibility to the Director of the Office of Infrastructure and Technology; accountable for managing and coordinating incident response efforts for AIM.
• Highly collaborative; builds a culture of cooperation across departments and works closely with the Senior Leadership Team, AIM divisions, and enterprise fund departments to ensure effective response to planned and unplanned incidents impacting technology or City operations.
• Engages with support teams to gather feedback, develop insights, and improve service delivery.
• Partner with senior leadership on governance, strategy, and processes supporting AIM’s mission.
• Lead the strategy for incident response management from initiation to conclusion.
• Develop and oversee execution of technical response roadmaps based on the needs of employees, departments, and stakeholders.
• Provide governance for AIM operations incident response plan (IRP) execution, documentation, and adherence (excluding cyber incident response).
• Coordinate directly with the Mayor’s Office of Emergency Preparedness on citywide operational events.
• Collaborate with leadership to identify, configure, and acquire systems supporting incident response.
• Ensure effective deployment and utilization of systems such as ServiceNow to manage incident response protocols.
• Oversee Continuity of Operations (COOP) protocols, including call tree/escalation management.
• Facilitate COOP tabletop exercises with leadership to ensure readiness.
• Serve as Incident Manager during declared incidents, coordinating activities per the IRP.
• Lead root cause analysis (RCA) for technology incidents, ensuring completion of action items and recommendations.
• Manage coordination efforts for Joint Operations Center (JOC) activations, including after-hours support when needed.
• Serve as AIM Safety Warden, overseeing emergency preparedness activities.

Incident Response and Continuity Manager

Solutions Engineer

• Transformation Lead is seeking a skilled Microsoft Dynamics Solutions Architect to support the implementation Microsoft Dynamics 365 CRM solution for our client. This role is responsible for designing, implementing, and maintaining Dynamics 365 solutions.
• You’ll work closely with stakeholders to translate business needs into scalable technical solutions, ensure seamless integration with enterprise systems, and provide technical leadership throughout the project lifecycle. This is a hands-on architect role that blends solution design, implementation, and client engagement.
• Key Responsibilities
• Solution Design & Architecture
• Translate business requirements into functional and technical specifications.
• Design end-to-end Dynamics 365 solutions aligned with business goals and technical standards.
• Develop architecture diagrams, data models, and integration strategies.
• Implementation & Customization
• Configure, optimize, and extend Dynamics 365 applications.
• Build plugins, workflows, and scripts to enhance functionality.
• Integrate Dynamics 365 with other enterprise platforms.
• Project Leadership
• Manage solution delivery timelines, resources, and milestones.
• Partner with project managers on status updates, risks, and issues.
• Conduct solution testing, user training, and post-implementation support.
• Technical Leadership
• Mentor developers and team members.
• Stay current on Dynamics 365 features, updates, and best practices.
• Champion standards for solution design and deployment.
• Client Engagement
• Serve as the primary technical contact for clients.
• Lead workshops and demos to highlight Dynamics 365 capabilities.
• Build strong client relationships to ensure long-term success.