Associate Chief of Staff, Legal and Risk Management
American Cancer Society
IT Technical Writer
Transformation Lead LLC
contract
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Seeking a highly experienced IT Technical Writer with a strong background in telecommunications, infrastructure, and technology strategy.
- Skilled at documenting technical policies and procedures, mapping complex systems and business processes, and developing clear, concise Standard Operating Procedures (SOPs) and technical documentation across IT and engineering environments.
- Requires independence, cross-functional collaboration, and the ability to communicate complex concepts to diverse audiences.
- Create and maintain user-centered technical documentation, including SOPs, network design documentation, technology assessments, and strategic roadmaps.
- Lead or support efforts to map end-to-end business and technology processes across telecommunications, IT systems, and enterprise networks.
- Gather input from subject matter experts and engineers to develop documentation for both technical and non-technical audiences.
- Translate complex technical concepts into clear, actionable documentation.
- Document results of Proof of Concept (PoC) evaluations, RFP responses, and technology trials.
- Maintain document standards, templates, and version control using modern tools (e.g., Microsoft 365, Visio, Google Suite).
- Manage project timelines and deliverables independently, ensuring documentation is accurate, timely, and aligned with governance standards.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Communications, or related field (or equivalent experience).
- 5+ years of experience as a Technical Writer in IT, telecommunications, or infrastructure.
- Proven experience documenting IT policies, governance frameworks, and SOPs.
- Familiarity with IT architecture review, change management processes, and enterprise system environments.
- Strong ability to map business and technology workflows using visual tools.
- Exceptional writing, editing, and organizational skills with attention to detail.
- Ability to thrive in a fast-paced environment with minimal supervision.
