Transcarent

Product Designer

• Work on projects that impact the business and contribute to Transcarent’s mission of better health and care, specifically in the growth and engagement space.
• Learn how to use a design system to design and validate new experiences via mockups, wireframes, flow diagrams, sketches, and other UX artifacts for our cloud-based applications
• Gain exposure to collaborating with designers, product managers, and engineers to create delightful, effortless experiences for our users.
• Be exposed to how our Product, Design, and Engineering Team operates
• You'll have a formal mentor on your team guiding you throughout your internship period

UX Design Intern

Product Manager

• Shape part of the personalization & engagement strategy – Focus on a defined area of engagement (e.g., incentives, gamification, personalization) to identify feature opportunities, size the opportunity, and assess cost and level of effort
• Own a project from start to finish – Scope and drive a product initiative through discovery, development, and launch, writing the user stories, specs, or PRDs that engineering builds against
• Research and analyze – Interview customers, assess the competitive landscape, and dig into usage data and product metrics to surface insights and make evidence-backed recommendations
• Collaborate and communicate – Work closely with engineering, design, data science, and marketing, and present your findings and recommendations to senior leadership
• Learn directly from the experts – You'll have a formal mentor on your team guiding you throughout your internship

Product Management Intern – Member Engagement

Machine Learning Engineer

• Work on Wayfinding projects that impact the business and contribute to Transcarent’s mission of better health and care
• You'll gain exposure to how a real engineering team works, from sprint planning to shipping code
• You’ll be exposed to experienced engineers from all backgrounds (web development, mobile, API, Salesforce, etc.)
• You'll have a formal mentor on your team guiding you throughout your internship period

Machine Learning Engineer Intern

Artificial Intelligence

• Design and execute the enterprise AI enablement strategy, ensuring employees have the skills and confidence to leverage AI tools for productivity, efficiency, and innovation
• Lead the rollout and adoption of enterprise AI tools, partnering with IT, Communications, and business leaders to drive engagement and measurable impact
• Create learning pathways, resources, and just-in-time training that meet employees where they are—from AI-curious to power users
• Develop AI fluency programs that help employees understand when and how to use AI effectively, including prompt engineering, workflow integration, and critical evaluation of AI outputs
• Establish metrics and feedback loops to measure AI adoption, productivity gains, and employee confidence
• Stay current on emerging AI capabilities and continuously iterate on enablement strategies to keep Transcarent at the forefront
• Design, build, and facilitate leadership development programs that meet leaders where they are in their leadership journey—from first-time managers stepping into leadership for the first time to senior leaders driving enterprise strategy
• Upskill leaders on the high-value human work of leadership: building trust, developing talent, having courageous conversations, coaching for performance, and creating environments where people do their best work
• Enable leaders to leverage AI tools effectively so they can spend less time on administrative tasks and more time on the work that matters—leading, developing, and connecting with their teams
• Partner with People Business Partners to identify leadership capability gaps and design targeted interventions
• Facilitate workshops, cohort programs, and experiential learning, and build scalable resources—toolkits, guides, self-directed learning—that support leaders in the moments that matter
• Rethink and transform the Learning & Development function through an AI-first lens
• Leverage AI to create more personalized, efficient, and impactful learning experiences
• Build systems that enable continuous learning, just-in-time support, and knowledge sharing across the organization
• Partner cross-functionally to embed learning and development into the employee journey

Senior Manager, AI and Leadership Enablement

Program Manager

• Execute culture and values programming that brings Transcarent's Values (People First, Care, Resilience, Results, Humble and Human) to life across the organization
• Manage recognition programs and values awards that celebrate employees who exemplify our values in action
• Support efforts to embed our values into all elements of the employee lifecycle—from onboarding to performance conversations to offboarding
• Create content, toolkits, and resources that help leaders and employees connect their work to our values
• Track and share stories that showcase our culture and values in action, amplifying recognition across the organization
• Independently manage our Moments that Matter initiative partnering with local office employees to execute meaningful monthly experiences that strengthen community across our distributed workforce
• Coordinate and execute in-office and virtual experiences including lunch and learns, hackathons, speed networking, happy hours, and other engagement activities
• Equip local employee volunteers with tools, resources, and support to deliver exceptional experiences
• Manage logistics, vendors, and budgets for employee programs across multiple locations
• Gather feedback and share insights to continuously improve programming and maximize engagement
• Serve as the program manager for Transcarent's ERG communities, providing operational support and coordination
• Partner with ERG boards to ensure they have clear expectations, resources, and supportive partnership to achieve their goals
• Support ERG leaders in program planning, event execution, cross-group collaboration, and executive sponsorship engagement
• Help foster a culture of inclusion and belonging by supporting ERGs in building connected communities that thrive at Transcarent
• Collaborate with Internal Communications teammates to coordinate centralized communication and resources to enhance ERG visibility and participation
• Track ERG engagement, sentiment and impact and design action plans to improve
• Lead onboarding sessions for new hires, ensuring they feel welcomed, informed, and connected to our values from day one
• Execute Transcarent's summer internship program, managing the end-to-end experience from coordination through program completion
• Coordinate programming that gives interns meaningful work, mentorship, and exposure to Transcarent's culture and mission
• Gather feedback and share insights to continuously improve the new hire and intern experience

Program Manager, Employee Experience

Customer Support

• Analyze and monitor customer escalation reports to identify trends and update Knowledge Base tool.
• Identify, manage and record escalation trends and communicate process issues, product defects and trends to Director, Support to drive continuous improvement.
• Review, identify and analyze root cause for all escalated service requests; continuously improve based on analysis within delivery teams.
• Focus on developing proactive solutions to avoid common issues within escalation process.
• Provide guidance and support to Customer Support Specialists; serve as a go-to resource for complex escalations.
• Own escalated cases received from various channels including: complaint review requests received from the customer, live HAC escalations, and negative NPS survey responses.
• Execute review of member interactions, provide summary, and develop plan to resolve client issues including: identification of process errors, content gaps, misquotes, coaching opportunities, and associated action items such as service recovery, claims and benefits outreach to health plan, etc.
• Act as a liaison to coordinate internal efforts cross-functionally through to issue resolution and completion of all related action items.
• Draft external response and act as the point of contact for any follow up questions from the customer.
• Ensure customer requests are responded to within agreed upon time frames and are resolved to customer and client satisfaction.
• Use all key customer resolution tools across all service groups to facilitate resolution of customer concerns.

Senior Customer Support Specialist

Manager

• Lead day-to-day administration of all leave programs, including FMLA, ADA, state‑mandated leaves, parental leave, and short‑ and long‑term disability.
• Serve as subject-matter expert and escalation point for complex leave cases; advise HR partners, managers, and employees.
• Manage relationships with third‑party administrators (TPAs), ensuring accurate case handling, compliance, and strong service levels.
• Maintain up-to-date leave policies; recommend updates based on legislation, workforce needs, and best practices.
• Ensure compliance across federal, state, and local leave regulations; maintain documentation standards and reporting.
• Support the administration of all health and welfare programs (medical, dental, vision, life, disability, HSA/FSA, COBRA).
• Manage or support 401(k) and retirement plan administration, including vendor coordination, employee education, plan operations, and compliance activities.
• Support annual open enrollment, including planning, communication development, HRIS configuration, testing, and issue resolution.
• Partner with HRIS and Payroll to ensure data accuracy, system integrity, and effective process integrations.
• Oversee vendor relationships; monitor service delivery, resolve escalations, and support RFPs as needed.
• Create and deliver benefits communications that enhance employee understanding and engagement.
• Assist with benefits budgeting, reporting, and cost analysis to support strategic planning.
• Ensure compliance with ERISA, ACA, HIPAA, IRS, DOL, FMLA, ADA, and state leave laws.
• Maintain all required plan documents, SPDs, notices, and filings.
• Partner with Legal, vendors and external consultants on regulatory changes and compliance requirements.

Benefits Manager

Account Executive

• Execute high-volume outbound calling (100+ calls per day) to engage eligible members.
• Drive member activation and enrollment by confidently positioning the value and benefits of Transcarent and 2nd.MD services.
• Use consultative selling techniques to understand member needs, address concerns, and overcome objections.
• Collect relevant health and background information and route members efficiently to the appropriate clinical resources.
• Build rapport quickly and establish trust to influence member decision-making.
• Manage follow-up activities to re-engage members and close enrollment opportunities.
• Accurately document conversations, outcomes, and next steps in internal systems.
• Maintain an organized pipeline of outreach and follow-up activities.
• Collaborate with an integrated care team to support timely care coordination.
• Consistently meet or exceed individual and team performance targets, including engagement and enrollment metrics.