Transcarent

Data Analyst

• Create reporting and analytics for growth and member marketing, including email and mail campaign reporting and product analytics
• Deliver actionable insights around growth opportunities, inefficiencies and user pain points, leading to campaign and funnel optimizations
• Help design and measure performance of marketing tests to improve our targeting, creative, and calls to action
• Design compelling data visualizations in Tableau that empower business leaders to make strategic decisions
• Build end-to-end product and funnel analytics within Mixpanel that provide insight into the user journey on our web and app-based products, from activation to utilization of healthcare services
• Provide requirements on tracking events needed for KPI measurement and feature readouts, working with product and engineering
• Partner with data engineering on marketing database schemas and data quality

Data Analyst III

Content Marketing Manager

• Develop subject matter expertise and perform activities related to one or more content focus areas, such as:
• Customers and Vendor Partners
• Carriers and Third-Party Administrators (TPAs)
• Pharmacy Benefit Managers (PBMs)
• Benefits and Data Configuration
• Quality Assurance and Validation
• With the guidance and support deliver a best-in-class knowledge content experience:
• Support the development of collaborative relationships with clients, client partners, and internal stakeholders
• Participate in discussions on an integrated delivery model between Transcarent and clients/client partners resulting in agreed integration details, artifacts, and process
• Work cross-functionally to ensure internal teams have the information needed to provide high-quality service
• Complete and deliver implementation artifacts on time with high quality for new client launches, expansions, and renewals
• Help identify gaps, propose solutions, and support resolution of gaps
• Ensure content is consistent with Transcarent tools and style guides
• Manage, maintain/build, and/or review internal and client-facing content for new client implementations on an ongoing basis
• Triage, respond to, and resolve client tickets (CFQs) in a timely manner
• Provide regular status reports on progress, share areas of risk/concern, and deliver quality results within time constraints
• Provide feedback to development teams on internal tools and applications
• Openly share knowledge and expertise with the team including recommendations for continuous team improvement
• Participate in cross-functional initiatives as required, including but not limited to providing support across other client onboarding teams.

Knowledge Content Analyst

Customer Success Manager

• Serve as the primary point of contact for an assigned portfolio of mid-market EMO clients
• Participate in business reviews and client check-ins with support from senior team members
• Monitor client health and proactively communicate potential concerns to management
• Build and maintain positive relationships with client contacts, HR teams, and benefits administrators
• Monitor and track client engagement activities including marketing campaigns, communication initiatives, and member outreach programs
• Coordinate with marketing teams to ensure proper tracking of engagement opt-ins.
• Support execution of client-specific engagement strategies and marketing materials
• Assist with election tracking of health fairs and on-site events (Some travel may be required in attending on-site events)
• Maintain accurate records of engagement activities, marketing touchpoints, and election outcomes
• Support client retention efforts and contribute to renewal processes
• Assist in identifying potential expansion opportunities and communicate findings to appropriate teams
• Help develop client-specific success plans under guidance from senior Client Success team members
• Support implementation of new services or program enhancements for existing clients
• Track client program performance metrics including utilization rates and member satisfaction
• Prepare standard client reports and assist with data analysis and trend identification
• Coordinate with cross-functional teams to address client needs and requests
• Handle routine client inquiries and escalate complex issues to appropriate team members
• Maintain accurate client records and documentation in Salesforce and other systems
• Assist with client communications, meeting coordination, and follow-up activities
• Support special projects and initiatives as assigned by Client Success leadership
• Develop knowledge of EMO services, healthcare industry trends, and client success best practices
• Participate in training programs and professional development opportunities
• Collaborate with team members to learn consultative approaches and strategic thinking
• Contribute to team knowledge sharing and process improvement initiatives

Customer Success Specialist

Sales

• Establish and maintain regional Broker/Consultant and Employer relationships within assigned territory
• Meet and build relationships with senior executives (C-suite, Benefits, Rewards) with a population size between 1,000 and 8,000 employee lives
• Deliver presentations to employers, brokers, consultants and at industry functions to educate prospects regarding Transcarent's end-to-end health and care experience platform
• Follow-up on prospect meetings and successfully negotiate with prospects and associated brokers, consultants, and TPAs
• Facilitate client transition to Implementation and Account Services post-sale
• Provide marketplace intelligence on product and service needs
• Participate in community, business, and industry organizations as appropriate

Director, Mid-Market Sales

• Meet sales and revenue goals by designing and executing plans to achieve these goals.
• Create strategies to combat potential revenue losses.
• Works closely with internal partners to stay current on the options to be provided to our existing base. Contributes to the ongoing evolvement of that product base and optimizes what we are selling.
• Assesses health of relationship with customer by working closely with the customer partnership team and business analytics functions to identify potential product solutions that improve stickiness with customers which will optimize the financial, customer/member experience, clinical outcomes, engagement, satisfaction or other success measures with our customers.
• Performs ongoing customer reviews with internal team to strategize on opportunities to bolster PG outcomes and other measurables to ensure healthy relationships with our base.
• Stays abreast of market dynamics, competitors, customer dynamics, competing opportunities, and performs research to identify new approaches to bolster our relationships with our clients.
• Develops presentations to inform existing clients about additional opportunities from a product or service standpoint.
• Creates a network of relationships externally with ecosystem partners to help facilitate strategic sales opportunities with our base.
• Supports the sales process from inception to close. Keeps management abreast through scorecard logic on opportunities, risks, and other key metrics related to sales activity.
• Performs recurring reviews of contracts and needs to renew historical upsell opportunities.
• Develops relationships within customer base to facilitate the opportunity to sell effectively both on a short-term and long-term basis.

Client Sales – Enterprise

• Supports the Customer Success Manager and Customer Success team as needed by working closely with internal operational, process, and data teams to represent the voice of the customer within Accolade.
• In conjunction with manager, build and own day-to-day customer relationships to proactively manage service delivery expectations with customer, consultant and other key customer partners.
• Partner with Accolade teams to represent the voice of the customer and ensure we’re delivering on the customer specific requirements, as well as, member and employer satisfaction with Accolade services.
• Act as point of contact internally and externally for operational issues impacting our ability to support our customers and follow through to resolution, escalate as appropriate, and educate the customer on standard operational processes.
• Gather requirements, prepare, manage, QA, and deliver customer reports (monthly, quarterly, ad hoc). Identify suggestions or recommendations internally and externally on trends, opportunities, and value being created by Accolade.
• Escalate trends internally if/when necessary
• Work with account lead to refine customer messaging
• Serve as subject matter expert on data and reporting tools
• Provide support to Customer Success managers on meeting preparation including logistics, agenda development, meeting notes and follow-up. When appropriate, execute on these items completely and independently.
• Partner with Training to develop or revise customer-specific content in support of New Hire Training, Open Enrollment, launch of new service offerings and/or training “refreshers”.
• Work closely with Marketing to coordinate and attend customer on site events and assist Customer Success in coordinating creation and execution of marketing programs/materials internally (communications) and externally with customers and market.
• Effectively navigate internal systems and processes to obtain data (e.g., QlikSense, AWS).
• Assist assigned Customer Success team(s) in maintaining key account and contact information within Salesforce or similar systems/programs (e.g., Zendesk and Sharepoint).
• Introduce and provide continuous support for customers on Accolade specific systems/programs (e.g., Zendesk)
• Support the assigned Customer Success team(s) in the execution of the Customer Strategic Plan.
• Represent Customer Success in internal initiatives to develop product that will impact current and future customers, increase member engagement, and member and employer satisfaction (e.g., Product Workshops – AIQ redesign).
• Lead initiatives to protect customer health, including identification of gaps in processes, support action planning to create new or revise current processes.
• Document Customer Success processes to ensure standardization across all customers.
• Function as subject matter expert on Customer Success processes for the purpose of onboarding, training, and process redesign.
• Partner with Customer Support team to understand and respond to customer escalated issues, customer specific and business-wide trends.

Senior Specialist, Customer Success

Controller

• Own and manage key areas of the monthly and quarterly close process, ensuring accuracy, completeness, and compliance with US GAAP.
• Lead the preparation and review of technical accounting memos on complex topics, including revenue recognition (ASC 606), leases (ASC 842), business combinations (ASC 805), stock-based compensation (ASC 718), and others.
• Support the development and implementation of accounting policies, procedures, and internal controls in accordance with SOX readiness requirements.
• Partner cross-functionally to assess the accounting implications of business transactions, including new contracts, vendor agreements, and equity financing.
• Collaborate with external auditors to support the audit and financial reporting processes.
• Manage the tax filing requirements for the US and international locations.
• Assist with system and process improvements to scale accounting operations in a high-growth environment (e.g., implementation or optimization).
• Mentor and review work of junior accounting staff; help build and develop a high-performing accounting team.

Assistant Controller

Solutions Engineer

• Partner with external and internal cross-functional teams to execute and improve solution initiatives
• Plan and execute on a wide range of complex business needs and initiatives focused on expansion of the Pharmacy Care solution
• Proactively identify key business opportunities to grow and improve the solution based on client and marketplace needs
• Serve as an internal and external subject matter expert on Transcarent’s solutions
• Support go-to-market (GTM) efforts including GTM strategy and planning
• Actively communicate with solution sponsors, partners, and stakeholders
• Develop executive-level presentation materials to assess performance
• Conduct qualitative and quantitative analysis to inform strategic decision making
• Troubleshoot operational issues and problem solve independently

Pharmacy Solutions Manager

Full-stack Engineer

• Design, develop, and maintain both front-end user interfaces using React and back-end services and APIs using Golang.
• Implement and integrate RESTful APIs for communication between front-end and back-end systems.
• Design, develop, and maintain database solutions, often with technologies like PostgreSQL or other relevant databases.
• Write clean, scalable, efficient, and well-documented code following best practices and coding standards.
• Work closely with cross-functional teams, including UI/UX designers, product managers, and other engineers, throughout the software development lifecycle.
• Identify, debug, and resolve technical issues, bottlenecks, and bugs to ensure application performance and reliability.
• Participate in architectural discussions and contribute to the design of scalable and robust systems.

Senior Full Stack Software Engineer

• Generate revenue and develop new business through a consultative selling process
• Execute strategic plans for selling direct to large self–funded employers
• Develop and implement comprehensive sales strategies to achieve national sales targets and deliver significant bookings to the company
• Manage complex sales cycles and processes, ensuring successful deal closures
• Cultivate and maintain relationships with senior executives (C-suite) and health plan leaders overseeing the largest organizations (generally with more than 25K employees)
• Establish and sustain strong partnerships with brokers, consultants, and third-party administrators (TPAs)
• Deliver compelling presentations both in-person and virtually to employers, brokers, consultants, and at industry events to promote Transcarent solutions
• Conduct follow-ups on prospect meetings and expertly negotiate with prospects and their associated brokers, consultants, and TPAs
• Ensure smooth client transitions to Implementation and Account Services post-sale

VP, Strategic Sales

People Operations

• Transform People & Culture into a service platform that drives innovative, scalable processes and leverages AI and automation to enhance employee experience and operational efficiency
• Lead and manage core HR operations, systems, and compliance, including HRIS, data analytics, and immigration support
• Serve as primary project manager for M&A enablement for People Ops
• Oversee performance, administration, optimization, and continuous improvement of the HR Tech stack
• Partner with HR Centers of Excellence to ensure system support for all employee lifecycle programs and processes
• Lead HR Shared Services delivery including employee support, onboarding/offboarding, data management, and compliance processes
• Own enterprise HR reporting, dashboards, and business intelligence for accurate, timely insights
• Manage immigration administration, contractor and contingent workforce processes, employment verification, and other horizontal services
• Ensure HR business processes are evaluated for elimination, augmentation, or automation, ideally through AI solutions
• Partner with Finance/Payroll, IT, and Legal on organizational data governance, policy alignment, and compliance
• Drive data analytics and predictive insights related to workforce trends, turnover, employee experience, and organizational effectiveness
• Establish and monitor KPIs, service level agreements, and continuous improvement initiatives to elevate HR operational efficiency
• Build and develop a high-performing HR Operations team, fostering collaboration, innovation, and a commitment to delivering exceptional employee experiences

VP, Head of People Operations

Marketing

• Lead integrated campaigns across brand, commercial, and member marketing, from kickoff through launch.
• Partner closely with designers, writers, and channel leads  understanding their needs and helping them do their best work.
• Manage project timelines, creative reviews, and production workflows to ensure smooth execution.
• Drive process improvements, refine workflows, and maximize the tools we use so work moves faster and smarter.
• Oversee campaign inception for high-priority launches and manage creative deliverables for ongoing requests.
• Keep a close eye on quality  ensuring all assets are purposeful, polished, and on brand.

Integrated Marketing Manager

Senior Full-Stack Software Engineer

Product Manager

• This is a high-impact role within our Product team, managing one of our newest and most strategic product offerings. In this role, you will be responsible for:
• Defining the vision and roadmap for your product area, including both Member-facing and internal-facing components.
• Creating product requirements, use cases, and user stories based on gathered insights, and working with the engineering and design teams to bring your vision to life.
• Partnering with other members of the product team to deliver a cohesive experience to our Members.
• Collaborating with Engineering and Design teams to develop and execute a high-velocity roadmap that delivers meaningful outcomes.
• Serving as the subject matter expert for your product area, partnering with Sales and commercial teams to present our product vision and offering to clients.
• Fostering a collaborative and engaging working environment and culture.
• Collaborating with engineers and designers to deliver features that enable our internal users to move quickly with confidence.
• Working closely with users and stakeholders to gain a thorough understanding of their needs and translate those needs into deliverables.

Senior Product Manager

Operations

As the Leader of Sales Operations, you will support our fast-paced and growing Commercial organization. You will drive core sales operations functions including sales forecasting, compensation design and administration, Salesforce management, and performance analytics. We’re looking for someone who can operate at both strategic and tactical levels – someone who’s just as comfortable building a forecast model or compensation plan as advising senior leadership on GTM strategy.
This is an ideal opportunity for a strong operator with a background in revenue operations or FP&A who thrives in high-growth environments and enjoys rolling up their sleeves to build systems, processes, and structure from the ground up.
You will be the strategic and operational leader to drive excellence across our Commercial organization. We are looking for an experienced leader with a demonstrated track record in organizational transformation with an ability to build scalable processes and align GTM strategy with execution. You will be the bridge between our go-to-market teams and financial strategy, ensuring efficient and predictable growth. This role will be responsible for developing and executing the annual sales plan, overseeing sales compensation, managing Salesforce infrastructure, and delivering data-driven insights to support sales growth. You’ll work cross-functionally with executive leadership, finance, marketing, and customer success to ensure the sales organization is aligned, efficient, and empowered to hit our growth targets.