Transcarent

Project Manager

• Lead complex, cross-functional projects and workstreams from initiation through implementation and post-launch stabilization.
• Develop and maintain project plans, timelines, milestones, RAID logs, decision logs, and status reporting.
• Translate strategic priorities into clear project scope, objectives, deliverables, timelines, and success measures.
• Drive project execution by managing dependencies, risks, issues, decisions, and action items across multiple stakeholder groups.
• Ensure project teams remain aligned on scope, timing, priorities, and expected outcomes.
• Proactively identify barriers to delivery and escalate risks or decisions with clear options and recommendations.
• Support launch readiness, implementation planning, operational handoffs, and post-launch follow-up.
• Partner with clinical, operations, product, technology, analytics, client success, and leadership teams to drive alignment and execution.
• Facilitate project kickoff meetings, status meetings, planning sessions, working groups, and leadership updates.
• Act as a trusted advisor to Care Delivery leaders by bringing structure, clarity, and accountability to complex initiatives.
• Build strong relationships across teams and influence outcomes without direct authority.
• Support structured decision-making by clearly documenting options, tradeoffs, risks, and recommendations.
• Ensure stakeholders are informed, engaged, and accountable throughout the project lifecycle.
• Support the continued development and standardization of project management processes for the Care Delivery team.
• Ensure projects follow consistent intake, planning, execution, status reporting, launch readiness, and closure practices.
• Track project health and provide accurate, objective status updates using defined green/yellow/red criteria via the bi-weekly status report-out.
• Partner with stakeholders to define success criteria and track progress against key metrics throughout the project lifecycle.
• Identify opportunities to improve project delivery, team efficiency, communication, and execution quality.
• Promote a culture of accountability, urgency, transparency, and continuous improvement.

Senior Project Manager – Care Delivery

Customer Success Manager

• Support the Client Success Executive as the primary point of contact for an assigned portfolio of strategic and enterprise 2nd.MD clients
• Assist with strategic business reviews, quarterly health checks, and annual renewal discussions with HR leaders and key stakeholders
• Monitor client communications and flag potential risks, concerns, or opportunities to the Client Success Executive
• Maintain positive relationships with key decision makers, HR leaders, benefits administrators, and health plan partners
• Assist with coordination of relationships between clients, health plans, insurance carriers, and strategic partnership organizations
• Support program implementation and communication across client organizations and their health plan partners
• Help facilitate meetings and ensure proper documentation and follow-up activities
• Support client retention activities and assist with renewal preparation and documentation
• Help identify potential growth opportunities and communicate findings to the Client Success Executive
• Assist with developing client success plans and tracking progress against established goals
• Provide administrative support for expansion discussions and coordinate with Client Success Executive as needed
• Monitor and analyze client program performance with assistance from Client Success Executive, tracking utilization rates, member satisfaction, clinical outcomes, and ROI metrics
• Prepare standard reports and summaries to help demonstrate program value to clients and health plan partners
• Support implementation coordination of new services, features, or program enhancements
• Assist with cross-functional coordination and help manage project timelines and deliverables
• Serve as a knowledgeable resource on 2nd.MD services, helping clients navigate available programs and resources
• Support client communications including meeting preparation, documentation, and follow-up activities
• Assist with preparing materials and presentations for client meetings and strategic planning sessions
• Help gather client feedback and communicate insights to appropriate internal teams
• Monitor and track client engagement activities including marketing campaigns, communication initiatives, and member outreach programs
• Coordinate with marketing teams to ensure proper tracking of engagement opt-ins.
• Support execution of client-specific engagement strategies and marketing materials
• Assist with election tracking of health fairs and on-site events. (Some travel may be required in attending on-site events.)
• Maintain accurate records of engagement activities, marketing touchpoints, and election outcomes
• Handle routine client inquiries and coordinate escalated issues with the Client Success Executive
• Provide administrative support including meeting coordination, documentation, and project tracking
• Assist with process improvements and help maintain best practices for client relationship management
• Support special projects and initiatives as assigned by the Client Success Executive and leadership team

Senior Specialist, Customer Success

Manager

• Build and own day-to-day health plan relationships to proactively manage product delivery and service expectations.
• Partner with Transcarent teams to represent the voice of the Health Plan and ensure we are delivering on our strategic partnership requirements, as well as member and group satisfaction with Transcarent services.
• Responsible for, along with the Sr, Director, overall, Health Plan Partnership and end group performance, using influence and action to drive results. Strive for 100% partnership and group retention.
• Support Sr. Director, to develop an Annual Strategic Account Plan and successfully execute for each assigned partnership.
• Support Sr. Director in ensuring key stakeholders across our organization have accountability for, and visibility into, Transcarent’s results against key metrics and priorities; ensure they have a solid understanding of overall ROI.
• Partner with Transcarent’s Health Plan Partnership Optimization leader to identify and drive internal cross-functional initiatives that result in improved service delivery, partnership and member outcomes.
• Manage Health Plan partnership reporting delivery and ongoing reporting deliverables.
• Deliver Health Plan performance reports on time with suggestions or insights on trends, opportunities, and values being created through our strategic partnerships.
• Participate in analyzing results or service delivery issues and assisting in identifying the appropriate administrative solution.
• Partner with Activation and Implementation teams on new partnership onboarding and training on Transcarent’s processes such as reporting and ZenDesk (ticketing platform).
• Partner with Health Plan Optimization Leader to influence Operations to address areas of opportunity, drive process innovation and improvement to meet/exceed partnership objectives and maintain contract adherence.
• In partnership with Sr. Director and Health Plan Optimization lead, support cross-functional teams when managing partnership opportunities. Provide support in managing all partnership focused activities to completion across the organization (Product, BI/Reporting, Operational Meetings, Member Engagement, Clinical, Marketing, etc.).
• Plan and execute external status meetings (including agenda development, cross-functional facilitation, and meeting action item follow-up) that are productive and result in moving open items forward to closure in a timely manner.
• Provide partnership support on meeting preparation including logistics, agenda development, meeting notes and follow-up. When appropriate, execute on these items completely and independently.
• Partner with Customer Support team to understand and respond to customer escalated issues, customer specific and business-wide trends.

Manager, Partnership Success – Health Plan

Medical Director

• Provide physician leadership for population health priorities, with a focus on high-risk and high-cost populations across lines of business.
• Ensure the clinical appropriateness of risk stratification and intervention approaches, informing where and how resources are deployed.
• Guide clinical priorities that improve outcomes, experience, and value across targeted populations, aligned to client and contractual goals.
• Provide physician oversight for high-cost claimants and stop-loss reporting where required for contractual, audit, or customer needs.
• Ensure clinical validity, accuracy, and consistency of external reporting and client deliverables.
• Partner with analytics teams to streamline and standardize reporting processes, reducing manual physician involvement over time while maintaining clinical integrity.
• Serve as the physician escalation point for complex, high-risk, or clinically ambiguous cases where physician input drives meaningful decisions or risk mitigation.
• Define and refine criteria for physician involvement so effort is focused on high-impact scenarios rather than broad retrospective review.
• Promote standards of practice, quality oversight, and exception-based engagement models that emphasize proactive, value-added physician review.
• Identify and eliminate low-value physician work through automation, delegation, and clearer protocols, in partnership with operations and product teams.
• Lead the transition from legacy case management support toward a focused, high-impact physician role concentrated on population health, governance, and critical escalations.

Medical Director – Population Health, Clinical Oversight

Product Manager

• Define and evolve the product vision for how members discover, understand, and use their benefits.
• Own the end-to-end product roadmap for member-facing benefits and enrollment features including Member-facing and administrative components
• Establish a single source of truth for benefit content and configuration, mapping legacy data and behaviors into a unified model with engineering and fellow PMs.
• Translate executive and client commitments into a sequenced plan with explicit tradeoffs, dependencies, and cut lines, and keep that plan real as priorities shift.
• Drive accuracy and efficiency in how we gather benefits information from employers, partnering with content management and implementation.
• Define and instrument success metrics for benefits from task completion on "find what's covered" to OE error rates and digital ID card usage.
• Partner with client implementation, clinical operations, and support leadership so engineering timelines leave room for training, UAT, and change management before launch.
• Ship meaningful improvements on a fast, iterative cadence.
• Represent benefits in executive and cross-functional forums with crisp narratives, options, and recommendations.

Principal Product Manager – Benefits

Data Analyst

• Design, build, and maintain a suite of Tableau dashboards/reports that provide real-time visibility into clinical operational efficiency and ops success metrics.
• Build and maintain automation required for Quality Standards in alignment with our Customer Audit requirements.
• Support the refinement and validation of predictive models used for member targeting and clinical program design.
• Deliver high-quality, self-service Tableau reporting that empowers clinical and operational leaders to monitor performance and act on insights without analytical dependency.
• Monitor and report on Clinical Performance Guarantees (PGs), proactively surfacing trends, anomalies, and root causes to support remediation planning.

Healthcare Data Analyst

Director

• Define and evolve COE offerings across Surgery, Cancer, and EMO
• Develop scalable, high-quality care models aligned with market demand
• Drive innovation in bundled payment structures and specialty care delivery
• Lead adoption and expansion across employer and health plan segments
• Identify upsell opportunities and expand into new specialty categories
• Support sales efforts including RFPs, finalist presentations, and growth strategy
• Build and manage high-performing COE networks
• Establish partnerships with leading health systems and specialty providers
• Drive provider engagement, alignment, and performance improvement
• Integrate solutions with major national and regional carriers
• Own pricing strategy, bundled rate structures, and margin performance
• Lead, coach, and manage a high-performing team to achieve organizational goals; foster a culture of accountability, collaboration, and continuous improvement while supporting employee development and engagement