Transcarent

Backend Engineer

• Design, develop, and maintain back-end services and APIs using Golang, python and LLM frameworks.
• Implement and integrate RESTful APIs and GraphQL for communication between front-end and back-end systems.
• Design, develop, and maintain database solutions, often with technologies like PostgreSQL or other relevant databases.
• Write clean, scalable, efficient, and well-documented code following best practices and coding standards.
• Work closely with cross-functional teams, including UI/UX designers, product managers, and other engineers, throughout the software development lifecycle.
• Identify, debug, and resolve technical issues, bottlenecks, and bugs to ensure application performance and reliability.
• Participate in architectural discussions and contribute to the design of scalable and robust systems.

Senior Software Engineer – Backend

Bilingual

• Make 100+ outbound calls per day to engage eligible members in both Spanish and English
• Drive member activation and enrollment by clearly explaining the benefits of Transcarent and 2nd.MD services
• Use consultative conversation skills to understand member needs, address concerns, and overcome objections
• Support members through the end-to-end enrollment process, confirming next steps and required information
• Collect relevant health and background information and route members efficiently to the appropriate clinical resources
• Build rapport quickly and establish trust to support member decision-making across diverse cultural and language needs
• Manage follow-up activities to re-engage members and close open enrollment opportunities
• Accurately document conversations, language preference, outcomes, and next steps in internal systems
• Maintain an organized pipeline of outreach and follow-up activities
• Partner closely with an integrated care team to support timely care coordination
• Consistently meet or exceed individual and team performance targets, including engagement and enrollment metrics

Bilingual Outbound Enrollment Specialist

Accountant

• Responsible for day-to-day management of GL functions, such as leases, equity, capitalized software, and allocations
• Prepare journal entries and perform account reconciliations for balance sheet and income statement accounts
• Support the month-end close process to ensure timely and accurate financial reporting
• Collaborate cross-functionally with internal teams to gather information and resolve accounting-related questions
• Help maintain and follow documented accounting policies and procedures
• Assist with year-end audit requests and regulatory filings
• Support technical accounting research and implementation of new accounting standards
• Support ad-hoc projects and process improvements as assigned

Senior Accountant

Account Manager

• Build and maintain strong executive-level relationships with key partners
• Develop and execute the Trusted Partner Ecosystem strategy aligned to corporate and solutions roadmaps
• Define, measure, and achieve performance goals associated with the TPE, including partner satisfaction, revenue growth, utilization, and outcomes
• Identify, evaluate, and prioritize new partnership opportunities and emerging solution categories
• Partner with Sales, Customer Success, and Consulting teams to drive Trusted Partner unit sales and growth opportunities, including building direct relationships with select customers and advisors
• Collaborate with Marketing to elevate the Trusted Partner Ecosystem brand presence and generate pipeline (webinars, conferences, thought leadership, campaigns)
• Work cross-functionally with Marketing, Operations, Clinical Operations, and Product to improve member engagement and utilization strategies
• Partner with Product & Technology to align on integration priorities (e.g., SSO, data exchange, reporting, outreach workflows) to drive incremental utilization and customer satisfaction
• Provide strategic input on new capabilities and partnership expansion opportunities aligned with enterprise strategy
• Oversee contract negotiations and partner agreements in collaboration with Legal; ensure effective contract execution and compliance
• Partner with Finance to support revenue forecasting, revenue recognition, and financial performance of the TPE program
• Collaborate with Sales Operations to ensure accurate bookings and utilization assumptions
• Monitor market trends, competitive landscape, and industry developments to inform strategic positioning

Senior Director, Strategic Partnerships

Marketing

• Customize templated marketing emails using Figma
• Create client-specific versions of flyers, digital ads, and direct mail materials
• Insert and update logos, employer names, disclaimers, and approved marketing copy
• Resize and adapt digital assets for different placements and formats
• Update layouts with product imagery and approved content
• Prepare print-ready PDFs and vendor-ready production files
• Track and manage incoming requests through Jira and respond to tickets appropriately
• Maintain organized marketing files and version control
• Ensure accuracy when working with logos, disclaimers, and client-specific information
• Deliver clean, production-ready assets within established timelines
• Support ongoing updates and revisions as client needs change

Marketing Production Design Intern – Digital, Print

Full-stack Engineer

• Work on projects that impact the business and contribute directly to Transcarent’s mission of better health and care by making it easy and safe for members and employees to sign in and access our products.
• Help design, build, and test features in our Identity and Access Management services, including login, registration, account recovery, and SSO/federation workflows for member and workforce users.
• Contribute to backend services that integrate with Ping and AWS/GCP infrastructure, focusing on reliability, performance, and security.
• Support projects around environment and tooling for our identity platform (e.g., improving non-prod and sandbox environments, automation, and observability) to enable safe, repeatable changes.
• Participate in the full engineering lifecycle: design discussions, code reviews, writing tests, monitoring services, and responding to issues as part of an on-call/support culture.
• Collaborate with engineers across web, mobile, platform, data, and security teams to deliver secure and delightful sign-in experiences.

Software Engineering Intern – Identity

Director

• Partner with Product and Engineering teams to execute and improve solution initiatives
• Program and project manage teams to effectively initiate, plan, execute, and monitor various initiatives impacting the Transcarent experience
• Troubleshoot operational issues and problem solve independently and efficiently
• Actively communicate with solution sponsors, vendors and stakeholders
• Develop presentation materials on solution specific concepts
• Partner with other sales leaders to create and implement strategic marketing
• Collaborate with external and cross-functional partners to improve the efficiency and effectiveness of the solution initiatives
• Identify new viable solution strategies in response to client and marketplace needs

Director, Solutions

Customer Support

• Review, identify and analyze root cause for all escalated service requests; continuously improve based on analysis within delivery teams.
• Focus on developing proactive solutions to avoid common issues within escalation process.
• Own escalated cases received from various channels including: complaint review requests received from the customer, live HAC escalations, and negative NPS survey responses.
• Execute review of member interactions, provide summary, and develop plan to resolve client issues including: identification of process errors, content gaps, misquotes, coaching opportunities, and associated action items such as service recovery, claims and benefits outreach to health plan, etc.
• Act as a liaison to coordinate internal efforts cross-functionally through to issue resolution and completion of all related action items.
• Draft external response and act as the point of contact for any follow up questions from the customer.
• Ensure customer requests are responded to within agreed upon time frames and are resolved to customer and client satisfaction.
• Use all key customer resolution tools across all service groups to facilitate resolution of customer concerns.

Customer Support Specialist

Sales

• Outbound, cold calling (100+ calls per day) to engage eligible members
• Drive member activation and enrollment by confidently positioning the value and benefits of Transcarent and 2nd.MD services
• Use consultative selling techniques to understand member needs, address concerns, and overcome objections
• Collect relevant health and background information and route members efficiently to the appropriate clinical resources
• Build rapport quickly and establish trust to influence member decision-making
• Manage follow-up activities to re-engage members and close enrollment opportunities
• Accurately document conversations, outcomes, and next steps in internal systems
• Maintain an organized pipeline of outreach and follow-up activities
• Collaborate with an integrated care team to support timely care coordination
• Consistently meet or exceed individual and team performance targets, including engagement and enrollment metrics

Outbound Sales Specialist

Account Executive

• The Clinical Account Executive (CAE) role presents an exceptional opportunity for a skilled pharmacist to apply their pharmacy and healthcare expertise in driving strategic initiatives that align with employer clients' objectives and the development of supporting processes to drive long term growth and success.
• The CAE is responsible for enhancing clinical and financial outcomes for client memberships through comprehensive management and consultation.
• As the primary point of contact for all clinical-related initiatives, the CAE oversees trend analysis, develops and presents clinical business plans, and ensures successful and on time implementation and follow-up on clinical programs and services.
• Operating with a high level of autonomy, the CAE has decision-making authority on behalf of the client, ensuring their clinical strategies are aligned with their overall business objectives.

Clinical Account Executive – Pharmacy

Product Manager

• Shape the future of health and care - Work on projects that directly impact the business and contribute to Transcarent’s mission of better health and care
• Own a project from start to finish - Scope, define, and drive a product initiative through discovery, development, and launch during your internship
• Conduct user and market research - Interview customers, analyze usage data, and assess the competitive landscape to surface insights that inform product decisions
• Write product requirements - Translate research findings into clear user stories, specs, or PRDs that engineering teams can build against
• Collaborate cross-functionally - Work closely with engineering, design, data science, and marketing teams to align on priorities and deliver outcomes
• Analyze product metrics - Dig into quantitative data to evaluate feature performance, identify opportunities, and make recommendations backed by evidence
• Present to leadership - Communicate your findings, progress, and recommendations to senior stakeholders through written and verbal presentations
• Contribute to roadmap planning - Participate in prioritization discussions and help evaluate tradeoffs across impact, effort, and strategic alignment
• Learn directly from the experts - You'll have a formal mentor on your team guiding you throughout your internship period

Product Management Intern

• Work on projects that impact the business and contribute to Transcarent's mission of better health and care
• Gain exposure to how a real engineering team works, from sprint planning to shipping code
• Work alongside engineers from diverse backgrounds (web development, mobile, API, etc.)
• Have a formal mentor on your team guiding you throughout your internship
• Work alongside a highly skilled team of engineers who will guide and shape your growth as a software professional

Software Engineering Intern – Virtual Primary Care

Manager

• Coaching and Development – build & maintain a highly engaged & high performing operational team
• Ability to accurately assess talent against expectations of the role and cultural engagement
• Drive high employee engagement and retention by maintaining and creating a positive working environment
• Conduct daily/weekly one on one meetings with direct reports as well as skip level meetings to provide guidance and direction, provide updates, and build synergy within team
• Train and develop Supervisors through coaching and mentoring strategies to achieve/exceed customer performance objectives, while maintaining a positive employment environment for Frontline Care Team
• Conduct performance reviews on direct reports
• Operational Leadership – Complete accountability of Operational delivery of Customer Account(s)
• Daily Review of client measurable Key Performance Indicators, to ensure monthly performance goals are on target; create any necessary adjustments as required to meet performance goals
• Work alongside Workforce Management to develop and ensure appropriate staffing level requirements are being met and effectively communicated to the Frontline Care Team
• Depth in understanding of trends/themes/issues and analysis; develop, implement, and support operating model through determining trends, and creating mitigation strategies, providing recommendations and outline ownership and next steps. This includes realizing expected results of innovation and new strategies
• Participate in recruiting processes
• Assist in preparing and/or reviewing weekly, monthly, and quarterly monthly account summary reports and/or business performance reviews
• Respond on a timely manner to problems and lead resolution efforts and appropriate corrective action
• Execute a continuous improvement operating model by identifying opportunities, implementing methods to reduce customer costs, and improve operational performance
• Partner and assist the Quality and Training department in identifying training opportunities that support continuous performance improvement and development goals
• Lead and/or participate in cross-functional teams supporting continuous improvement initiatives that improve performance, leadership skills, morale, technology solutions
• Be the point of contact for Supervisors, and Sr. Manager and or leader in their absence

Manager, Outreach

Business Analyst

• Analyze, define, and document business requirements on assigned work streams.
• Facilitate planning sessions to draft diagrams representing project context, solution design, and process flows.
• Translate clinical and operational needs into clear and actionable business requirements for Product, Engineering and Service Operations teams.
• Serve as a systems subject matter expert (SME) and partner with project stakeholders to determine appropriate solutions.
• Identify gaps in business functions and processes; review alternatives with business partners to determine optimal solutions.
• Document use cases, process flows, and detailed requirements through stakeholder interviews and collaboration with Product Management.
• Formalize and standardize the business analysis process for the Care Delivery team.
• Conduct feasibility analysis to determine business and technology benefit of proposed solutions.
• Lead user story review meetings with Product and Technology partners as needed.
• Develop user acceptance test (UAT) plans to ensure fulfillment of requirements and participate in testing activities.
• Partner with clinical, operations, product, technology, and analytics teams to align on solution design and delivery.
• Act as a trusted advisor to Care Delivery leaders on process design and system enablement.
• Support structured decision-making through clear documentation, data-informed analysis, and stakeholder alignment.

Senior Business Process Analyst

• Work on projects that impact the business and contribute to Transcarent’s mission of better health and care
• You'll gain exposure to how our Engineering Team operates, working with other Engineers across multiple teams, as well as with Product Management
• You’ll be exposed to experienced colleagues from all backgrounds
• You'll have a formal mentor on your team guiding you throughout your internship period