Transcarent

Bilingual Outbound Enrollment Specialist

Transcarent

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $21 per hour

About the role

  • Make 100+ outbound calls per day to engage eligible members in both Spanish and English
  • Drive member activation and enrollment by clearly explaining the benefits of Transcarent and 2nd.MD services
  • Use consultative conversation skills to understand member needs, address concerns, and overcome objections
  • Support members through the end-to-end enrollment process, confirming next steps and required information
  • Collect relevant health and background information and route members efficiently to the appropriate clinical resources
  • Build rapport quickly and establish trust to support member decision-making across diverse cultural and language needs
  • Manage follow-up activities to re-engage members and close open enrollment opportunities
  • Accurately document conversations, language preference, outcomes, and next steps in internal systems
  • Maintain an organized pipeline of outreach and follow-up activities
  • Partner closely with an integrated care team to support timely care coordination
  • Consistently meet or exceed individual and team performance targets, including engagement and enrollment metrics

Requirements

  • Fluency in Spanish and English required (verbal and written)
  • Available to work the following schedule: Monday - Friday, 9:00 a.m. to 6:00 p.m CST
  • 2+ years of experience in inside sales, member enrollment, or high-volume outreach
  • Proven success in high-volume outbound calling environments
  • Experience with cold calling and proactive outreach
  • Comfort working toward individual performance targets and goals
  • Strong persuasive and consultative communication skills, with the ability to simplify complex information for members
  • Ability to stay organized and positive in a fast-paced, metrics-driven environment
Benefits
  • Competitive medical, dental, and vision coverage
  • Competitive 401(k) Plan with a generous company match
  • Flexible Time Off/Paid Time Off, 13 paid holidays
  • Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
  • Mental Health and Wellness benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
outbound callingmember enrollmentconsultative conversationcold callingperformance metricshealth information collection
Soft Skills
persuasive communicationconsultative communicationorganizational skillsrapport buildingtrust establishmentproblem-solvingadaptability