Knowledge Content Analyst
Transcarent
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $55,000 - $69,600 per year
Job Level
Mid-LevelSenior
About the role
- Develop subject matter expertise and perform activities related to one or more content focus areas, such as:
- Customers and Vendor Partners
- Carriers and Third-Party Administrators (TPAs)
- Pharmacy Benefit Managers (PBMs)
- Benefits and Data Configuration
- Quality Assurance and Validation
- With the guidance and support deliver a best-in-class knowledge content experience:
- Support the development of collaborative relationships with clients, client partners, and internal stakeholders
- Participate in discussions on an integrated delivery model between Transcarent and clients/client partners resulting in agreed integration details, artifacts, and process
- Work cross-functionally to ensure internal teams have the information needed to provide high-quality service
- Complete and deliver implementation artifacts on time with high quality for new client launches, expansions, and renewals
- Help identify gaps, propose solutions, and support resolution of gaps
- Ensure content is consistent with Transcarent tools and style guides
- Manage, maintain/build, and/or review internal and client-facing content for new client implementations on an ongoing basis
- Triage, respond to, and resolve client tickets (CFQs) in a timely manner
- Provide regular status reports on progress, share areas of risk/concern, and deliver quality results within time constraints
- Provide feedback to development teams on internal tools and applications
- Openly share knowledge and expertise with the team including recommendations for continuous team improvement
- Participate in cross-functional initiatives as required, including but not limited to providing support across other client onboarding teams.
Requirements
- Equivalent of a bachelor’s degree and/or 3-5+ years progressive experience in a related industry (for a PBM focused role, PBM experience is required)
- Strong and broad knowledge of the health care industry – understanding of benefit content, practices, and processing; ability to navigate/understand and explain health plan and benefit documentation
- Experience in healthcare content/knowledge management with the ability to simplify industry jargon and complex benefits
- Experience with Quality Assurance processes and content management/document management tools
- Strong written and verbal communication skills with proven ability to work independently, as well as across functions at multiple levels – internally and externally
- Strong technical aptitude – working knowledge and experience with MS Office suite, plus the ability to learn new tools, as necessary
- Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced, dynamic, evolving environment
- Detail-oriented, inquisitive, problem-solving in nature; good critical thinking and conflict resolution skills
- Proven ability to roll up your sleeves and make a contribution quickly.
Benefits
- Competitive medical, dental, and vision coverage
- Competitive 401(k) Plan with a generous company match
- Flexible Time Off/Paid Time Off, 12 paid holidays
- Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
- Mental Health and Wellness benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
content managementknowledge managementquality assurancedata configurationproblem-solvingcritical thinkingbenefit content processinghealth plan documentationclient onboardingimplementation artifacts
Soft skills
strong written communicationstrong verbal communicationcollaborative relationshipsindependent workcross-functional teamworkadaptabilitydetail-orientedinquisitiveconflict resolutiontime management