Transamerica

Compliance

• Manages the day to day operations of the Fraud and Special Investigations Unit by supervising investigators, assigning and monitoring casework, providing coaching and feedback, and reviewing investigations to ensure timely completion, quality, and adherence to established policies and documentation standards.
• Leads and independently manages SIU responses to regulatory exams, audits, and program-level information requests, including coordinating timelines, reviewing investigative materials, preparing and submitting responses, and engaging with compliance, legal, and senior leadership as appropriate.
• Ensures investigations comply with applicable state insurance fraud statutes, SIU requirements, and internal compliance standards.
• Implements and adheres to established fraud and SIU policies, procedures, and investigative frameworks.
• Provides feedback and recommendations to leadership on opportunities for process improvement, efficiency, or training.
• Leads, mentors, and develops team members, fostering accountability and continuous improvement within the unit.
• Supports the improvement of team performance by tracking key performance indicators, identifying trends, and assisting with the implementation of process or workflow enhancements.
• Responsible for the effective use and continuous enhancement of compliance surveillance tools, investigative systems, and SIU resources, collaborating with Compliance, Technology, and business stakeholders to strengthen risk identification, investigative effectiveness, and operational efficiency.
• Contributes to cross-functional initiatives and projects by providing operational and subject-matter expertise, representing the department in working meetings, and supporting implementation efforts under the direction of senior leadership.

Manager Compliance – Fraud, SIU

• Conduct compliance activities in support of Transamerica’s life, annuity, supplemental health, voluntary benefits and LTCI (closed block) products.
• Identify and communicate compliance requirements related to Transamerica’s insurance products and services and represent Compliance at meetings with senior members of the business.
• Provide oversight, leadership, and strategic direction to meet regulatory obligations, mitigate compliance risk, and foster a culture of ethics and accountability.
• Work with the Head of Insurance Compliance on the design and implementation of the insurance compliance program, and in creating management reporting that communicates the insurance compliance program in a clear, concise and structured manner.
• Lead insurance compliance teams handling regulatory change management, state reporting, compliance testing, exam management, or resolution of operational compliance issues.
• Drive and oversee continuous improvement of team performance by tracking KPIs, recommending enhancements to core processes, and helping implement tools or solutions that improve workflow efficiency.
• Ensure the company complies with applicable federal, state, and local insurance laws and regulations, including those enforced by state departments of insurance, and other regulatory bodies.
• Lead the annual compliance risk assessment process and oversee and evaluate compliance monitoring and testing activities performed by the Insurance Compliance Department and first line functions.
• Create and maintain strong business and legal relationships, build trust, and cultivate collaboration and represent the company on industry committees regarding various regulatory issues.
• Identify, escalate and consult on problems and issues across the insurance company and develop strategic solutions to address the business and/or regulatory needs.
• Monitor and provide visibility into new and emerging regulatory changes identified and communicated by the Insurance Compliance Department.
• Develop, maintain, and update Compliance policies and procedures.

Senior Director, Insurance Compliance

• Direct the day-to-day operations of the insurance compliance department’s Testing and Monitoring Team
• Perform annual risk assessments and direct all insurance compliance testing programs
• Complete the annual insurance compliance risk assessment against applicable state insurance laws and regulations
• Develop and execute the annual compliance testing plan
• Oversee testing and monitoring to confirm ongoing compliance with state insurance laws and regulations
• Partner with key stakeholders to remediate gaps identified through testing
• Assign and manage projects for technical and administrative staff
• Review testing workpapers and reports for quality, completeness, and adherence to standards
• Develop analytical abilities of technical staff to enable them to achieve degree of expertise
• Establish departmental policies and procedures
• Prepare reports on operation of department
• Work closely with legal and compliance SMEs to ensure in depth knowledge of regulatory expectations
• Represent the company at various industry related meetings

Manager, Compliance – Insurance Compliance Testing & Monitoring

Chief Technology Officer

• Responsible for maintaining Enterprise Technology’s Desktop Technology Strategy, ensuring that corresponding strategic goals are planned, advanced and achieved, and that they deliver business value.
• Provides direction for the vendor desktop strategy to ensure those technologies are cohesive and in sync
• Provide hands on technology expertise to current desktop systems
• Strengthens alignment by participating in in strategic and operational planning activities involving GTS service owners and top technical staff.
• Provides consulting on operational processes to maintain strategic alignment and minimize customer impact.
• Provides consulting for architecture team in reviewing strategic technologies and solution design.
• Constantly engage in challenging the status-quo and bringing in more value to the organization through in-house/external technology solutions
• Conducts research for IT projects that are strategic in nature.
• Assess various technologies, products, and services related to the management of performance-based information

Senior Desktop Technology Strategist

Technical Program Manager

• All aspects of program and project management for key initiatives
• Assisting with PMO governance duties, including reporting, assessing and monitoring health of key projects and team adherence to tool and process requirements
• Drive new requests through the intake process, engaging business portfolio teams as appropriate
• Oversee program financials, including budget performance and expense forecasting
• Manage capacity and allocation of all time-and-materials (T&M) contractors across delivery and technical functions
• Manage major program initiatives; assist management in defining the strategic plans for programs that align with business goals and objectives
• Manages interdependencies and common critical path milestones across the projects, facilitating risk management, issue escalation/resolution, scope change and implementation planning
• Manage multiple large and complex projects with responsibility for meeting scope, timeline, budget, and quality commitments
• Directs decision making, communications, problem resolution, and other associated activities during all phases of large and complex projects using a proactive and positive approach
• Promotes formal communication methods and establishes open and consistent communication with all levels within the organization
• Provides status reports and facilitates inter-program communication
• Responsible for consulting, directing, mentoring, and checking the work of other project management professionals
• Directs activities of multiple project managers responsible for individual projects within a program; holds teams accountable for meeting goals and objectives
• Identifies and leads program and project process improvement activities

IT Program Manager

Social Media Manager

• Build, manage, and grow World Financial Group’s social media communities with an emphasis on agent engagement, culture, and recognition.
• Create engaging content and imagery and schedule that celebrates agent achievements, drives motivation, and amplifies World Financial Group’s entrepreneurial spirit.
• Create compelling content cross platforms (i.e. Instagram, Facebook, LinkedIn, YouTube) aligned with agent lifecycle needs - from recruitment through leadership.
• Ensure review and approval of content are obtained and meet brand, tone, and compliance standards.
• Schedule and post content ensure tagging and quality assurance of posted social media content.
• Monitor, moderate and respond to community conversations to foster inclusivity, motivation, and brand-aligned engagement.
• Partner with World Financial Group Marketing, Field Enablement, Reputation Management and Corporate Affairs teams to align community initiatives with agent recruitment, retention, and reputation objectives.
• Ensure messaging consistency and where needed alignment with corporate branding.
• Track engagement, sentiment, and community growth metrics to report on health and impact of agent-focused social media.
• Develop playbooks, toolkits and guidelines to empower agents to use social media compliantly and effectively.
• Support online activations for events, recognition campaigns, and recruiting pushes.
• Manage relationships with field leaders and agent influencers to amplify authentic voices.
• Collaborate with multicultural marketing to ensure content reflects World Financial Group’s diverse representation and inclusivity in community storytelling.
• Contribute to social listening and sentiment tracking, escalating risks and opportunities proactively.
• Keep current on new technologies and emerging trends/opportunities.

Senior Social Media Community Specialist

Project Manager

• Managing projects, includes determining project deliverables and timelines, developing a project plan and managing to the plan, coordinating and leading meetings, preparing meeting minutes and status reports.
• Managing risks and issues, schedules and budgets.
• Working with team members to resolve issues.
• Coordinate activities of a project team which may include individuals from multiple teams, departments and locations.
• Manage and deliver assigned projects to agreed timescales, budgets and quality standards.
• Maintain an understanding of ET services, operational processes and procedures.
• Develop relationships and expertise within the divisions to provide continued value-add services.
• Support project teams in creating a business case, including cost benefit analysis.
• Support AGT Project Management processes and methodologies.
• Conforms with and abides by all regulations, policies, work procedures, instruction, and all health and safety rules.

Senior IT Project Manager

Risk

• Maintain hygiene and accuracy in RA documentation and reporting.
• Support intake, assessment, and renewal of Risk Acceptances (RAs).
• Collaborate with key stakeholders to perform risk assessment activities (such as Information Security and 2nd Line Risk).
• Engage stakeholders proactively to manage the RA lifecycle.
• Support development and enforcement of SLAs for timely RA reviews.
• Understand data inputs, tolerances, and reporting expectations (including company references such as the risk taxonomy).
• Contribute to risk metrics and dashboards for governance visibility.
• Support the preparation, distribution, and maintenance of plans, instructions, guidance, and standard operating procedures.
• Maintain an understanding of company policies and frameworks.

First Line Risk & Control Analyst – Risk Governance

Onboarding Specialist

• Oversee the onboarding of new plan sponsor retirement plans and the conversion of existing plans from other providers.
• Provide customized service and communications throughout the installation process to ensure deliverables are met.
• Manage relationships with plan sponsors, financial advisors, third party administrators, and associated stakeholders.
• Transition Manage the installation of defined contribution retirement plans, during start up or conversion, for single employer and multiple employer plans.
• Analyze deliverable dates and timetables to create detailed project plans encompassing all aspects of the installation.
• Evaluate timelines for liquidation of investments and receipt of plan data from prior providers in consideration of SOX blackout and plan effective dates.
• Determine education options and delivery methods best suited for plan sponsors and participants, and coordinate with trainers to initiate.
• Manage transition of funds out of blackout to the service team within set timetable.
• Initiate extension notices if needed.
• Delegate and monitor record keeping setup, asset transfer, allocation, and first deposits, including the education, integration, and mapping of payroll files/methods.
• Ensure plan set up consultants prepare documents related to plans and contracts, including employee disclosure material required to establish a new retirement plan.
• Create and ensure regulatory notices are accurate and distributed to participants on time.
• Conduct consultative discussions for plan reviews and assist plan sponsors with compliance questions related to plan design.
• Serve as primary plan sponsor contact during the installation process to ensure all aspects of the transition process meet client expectations.
• Analyze data, conversion, payroll, and census files received from the client to assess the accuracy and consistency of information.
• Notify the plan sponsor and internal/external contacts of issues that may impact the success of the transition.
• Plan and execute internal and external communications with plan sponsors, financial advisors and third-party administrators based on client preferences and culture.
• Manage relationships with internal partners, sales executives, plan sponsors contacts, financial advisors and third parties throughout the installation process to ensure deliverables are met.
• Confirm the accuracy and delivery of enrollment materials to participants once plans are in place.

Client Onboarding Manager – Mid-Market Retirement SEP

Manager

• Provide the highest level of personalized service to financial advisors by maintaining consistent and satisfactory relationships that help increase sales, retention, and market share.
• Work with assigned advisors to process and monitor new business submissions, answer post-sale questions, and manage issues through to resolution.
• Complete suitability review for annuity applications using system tool and set criteria for making decisions.
• Organize and prioritize workload to ensure case is processed, issued, and placed in a timely manner while managing agent expectations.
• Answer inbound calls and emails from advisors and field offices; provide superior service that demonstrate ownership, follow-through, and a positive tone.
• Communicate and correspond via phone and email with agents to obtain supplemental information, to explain requirements and to keep updated on pending business.
• Proactively provide updated information regarding status of contract, outstanding requirements, and transaction explanations.
• Use critical thinking skills to address unusual situations; escalate concerns and/or complex cases as necessary.
• Process transactions; meet speed of service and quality goals for each task function.
• Interact with teams across functional areas to facilitate timely responses to actions pending.
• Follow up with agents on policy delivery requirements to ensure policy is placed within specified timeframes.
• Provide information on a variety of complex agent service issues requiring knowledge of insurance products and transactions with a focus on agent satisfaction, quality, and efficiency.
• Consult with other departments as necessary.

Case Manager – Annuity

Security Analyst

• The delivery, management, maintenance and tuning of information security data protection technologies (with focus on DLP)
• Maintain oversight of information security data protection support functions including policies, operational issues, training, budget and metrics
• Manage relationships with information security data protection partners (internal Aegon, and external vendors) and provide input into tooling strategy/solutions (e.g., DLP technology)
• Define and maintain oversight of the information security components of a global cohesive data protection strategy
• Maintain alignment with other global programs and stakeholders including general data governance and privacy
• Drive information security data protection improvements and work towards consistent globally agreed capabilities
• Complete research, development and implementation of straightforward information security initiatives, including review of policy, program, process, procedural and technology improvements and solutions to ensure they are current and meet business needs.
• Provide input, creates awareness and training materials and leads certain activities, such as hardcopy and online learning content, presentations, pamphlets, electronic communications (e.g., internal blogs).
• Perform certain procedural tasks found within control self-assessments and security exception/waiver processes, such as assessing controls and compliance with standards, assisting in management of exception reviews and recommending action plans.
• Perform certain procedural tasks found within third-party assessments, such as reviewing due-diligence artifacts, supervising tasks, reviewing results and recommending outcomes.
• Perform procedural tasks found within other security processes, such as information management, classification and protection.
• Ability to help employees and contractors understand their role in safeguarding information, technology and services.
• Assist and show where policies, processes and procedures can be found and explain why they should be followed.
• Tracks current and impeding laws, regulations and industry requirements and best practices, such as data protection, data privacy, cyber security and information security.
• Is able to translate requirements into practical solutions.
• Gathers data, analyzes and drafts reports, including department, project, key indicators and dashboards.
• Assists with requirements and improvement plans.
• Ability to quickly develop excellent working relationships with peers and key stakeholders, such as business partners, legal, internal audit, risk, and technology specialists.

Senior Information Systems Security Analyst – Information Security Data Protection

Counselor

• Provide general product information to customers making inquiries via phone and email.
• Meet production goals as outlined in the training program, including monthly activity, client appointments, and new accounts.
• Explain and ensure customers understand product options for routine inquiries; educate and make recommendations when appropriate for Brokerage Individual Retirement Accounts (IRA).
• Learn all systems and products, including applicable regulations and compliance guidelines.
• Complete training and development programs to prepare for licensing.
• Learn financial planning concepts, tools, and compliance requirements.
• Document activities in Salesforce and other customer relationship management (CRM) systems as required.
• Engage in skill-building activities and mentorship aimed at progressing into fully licensed advisor roles.
• Provide operational and administrative support to the Advice Center sales team.

Retirement Plan Consultant – Financial Counselor, Series 6 or 7, 63 Required

• Managing end to end project delivery, including estimating, resource demand management, determining project deliverables and timelines, developing a project plan and managing to the plan, coordinating and leading meetings, preparing meeting minutes and status reports.
• Working with team members to resolve issues.
• Coordinating activities of a project team which may include individuals from multiple teams, departments and locations.
• Manage and deliver assigned projects to agreed timescales, budgets and quality standards
• Supporting project teams throughout the project lifecycle
• Must demonstrate skills in negotiation and facilitation techniques
• Mentoring team members
• Supporting Project Management methodologies

Associate IT Program Manager

Technical Project Manager

• Managing projects, includes determining project deliverables and timelines, developing a project plan and managing to the plan, coordinating and leading meetings, preparing meeting minutes and status reports
• Managing risks and issues, schedules and budgets
• Working with team members to resolve issues
• Coordinate activities of a project team which may include individuals from multiple teams, departments and locations
• Manage and deliver assigned projects to agreed timescales, budgets and quality standards
• Maintain an understanding of ET services, operational processes and procedures
• Develop relationships and expertise within the divisions to provide continued value-add services
• Support project teams in creating a business case, including cost benefit analysis
• Support AGT Project Management processes and methodologies
• Conforms with and abides by all regulations, policies, work procedures, instruction, and all health and safety rules

IT Project Manager, Intermediate

Data Analyst

• Execute and analyze lead prioritization and automated engagement actions.
• Develop insights and understanding of business performance based on data and statistical methods.
• Communication and presentation of reports and in-depth analysis, including recommendations for optimizing campaigns, business processes and sales efficiencies.
• Provide analytics and improvement recommendations related to rep/agent productivity, sales metrics, process efficiencies and strategy forecasts.
• Maintain a thorough knowledge of the business and systems within the supported group; analyze systems and sales processes.
• Resolve technical issues, such as report/query malfunction, lapse in visualization stability/functionality and lead distribution mechanics.
• Assist team members as needed.