Technical Support Engineer I
Merative
JavaOraclePerlSQL
Technical Support Engineer I
Transact Campus
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
LinuxSQL
About the role
- Troubleshooting software and hardware issues
- Collaborating with internal teams to resolve escalated cases
- Documenting solutions for knowledge sharing
- Contributing to process improvements that enhance our overall support delivery
Requirements
- Practical experience in Information Technology, Engineering, or related technical field
- 2-4 years of technical support or software troubleshooting experience
- Strong analytical and problem-solving skills with attention to detail
- Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
- Experience with SQL databases and basic query writing
- Familiarity with Windows and/or Linux server environments
- Understanding of web technologies (HTTP/HTTPS, APIs, web browsers)
- Customer service orientation with patience and empathy
- Ability to work independently and manage multiple cases simultaneously
- Willingness to learn new technologies and adapt to changing environments
- Bachelor's degree in Computer Science or related field (Preferred)
- Experience in healthcare, higher education, or financial services technology (Preferred)
- Knowledge of payment processing systems and PCI compliance (Preferred)
- Familiarity with campus card/ID systems or access control technologies (Preferred)
Benefits
- Significant growth opportunities within our three-group structure
- Clear advancement paths to Senior Technical Support Engineer and specialized roles in Customer Engineering or Technical Success
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportsoftware troubleshootingSQL databasesquery writingWindows serverLinux serverweb technologiesHTTPHTTPSAPIs
Soft skills
analytical skillsproblem-solving skillsattention to detailwritten communicationverbal communicationcustomer service orientationpatienceempathyindependencetime management
