Support Engineer

• Technical customer service and support, primarily via telephone and email
• Provide technical support to external customers focusing on root cause analysis
• Perform service request clarification and product warranty verification
• Provide investigation, diagnosis, resolution and recovery for hardware and/or software problems
• Enter all customer interactions and support details into CRM system in timely/accurate manner
• Identify replacement parts and enter part orders
• Support management with the planning and implementation of service methodologies

Technical Support Specialist

Applications Support Analyst

Electrical Drive Train Technical Support Engineer

Embedded Technical Support Specialist

Tier 2 AV Support Engineer

Logistics and Product Support Analyst