Smiths Group plc

Technical Support Specialist – IT/Network, Security Products, CT Technology

Smiths Group plc

full-time

Posted on:

Location Type: Remote

Location: Remote • Connecticut • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

FirewallsLinux

About the role

  • Handling complex technical inquiries to support field service regionally and, where applicable, globally
  • Coordinating, supporting and executing complex commissioning and service projects for new products and technologies
  • Independently handling technical escalations from regional and global service environments
  • Systematic and structured documentation of incidents and solutions
  • Identifying patterns (e.g., geographical, technological) in relevant inquiries by analyzing documented cases and, in close cooperation with Product Support, developing sustainable, cost-effective solutions
  • Planning, designing and implementing the introduction of new tools and methods
  • Initiating change requests in collaboration with Service Management and Product Support
  • Writing and updating articles in knowledge bases
  • Creating schedules and workflows and integrating them into the overall plan if required
  • Providing global support to service teams by participating in remote support
  • Technical leadership of the installation team
  • Ensuring solution documentation using current methodologies and transferring knowledge to local, regional or global service teams

Requirements

  • Completed vocational training in electronics
  • Additional qualification/training in IT with a focus on networking
  • Several years of experience with complex networks and integration of electronic systems
  • Several years of experience with Linux (server/client) and firewall configuration
  • Experience working with databases
  • Very good communication skills in German and English; additional languages are an advantage
  • Confident user of standard software such as MS Office
  • Willingness to travel internationally up to 30%
Benefits
  • 30 days of vacation
  • Flexible working hours with the option to work remotely part-time
  • Company canteen with a wide selection and rotating meals at subsidized prices
  • Excellent social benefits (e.g., job bike [JobRad], travel subsidy, capital-forming benefits (VWL), company pension scheme, vacation and Christmas bonuses)
  • Diverse development opportunities and a broad range of online training
  • Intensive, thorough and hands-on onboarding
  • An innovative and dynamic team that supports each other
  • An interesting and varied set of tasks for people who enjoy taking responsibility

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
networkingLinuxfirewall configurationdatabase managementtechnical documentationproject managementtroubleshootingsystem integrationtechnical escalation handlingknowledge base writing
Soft skills
communicationtechnical leadershipproblem-solvingcollaborationanalytical thinkingorganizational skillsadaptabilitycustomer supportteam coordinationchange management
Certifications
vocational training in electronicsIT qualification in networking