Technical Support Engineer I
Merative
JavaOraclePerlSQL
Technical Support Specialist – IT/Network, Security Products, CT Technology
Smiths Group plc
full-time
Posted on:
Location Type: Remote
Location: Remote • Connecticut • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
FirewallsLinux
About the role
- Handling complex technical inquiries to support field service regionally and, where applicable, globally
- Coordinating, supporting and executing complex commissioning and service projects for new products and technologies
- Independently handling technical escalations from regional and global service environments
- Systematic and structured documentation of incidents and solutions
- Identifying patterns (e.g., geographical, technological) in relevant inquiries by analyzing documented cases and, in close cooperation with Product Support, developing sustainable, cost-effective solutions
- Planning, designing and implementing the introduction of new tools and methods
- Initiating change requests in collaboration with Service Management and Product Support
- Writing and updating articles in knowledge bases
- Creating schedules and workflows and integrating them into the overall plan if required
- Providing global support to service teams by participating in remote support
- Technical leadership of the installation team
- Ensuring solution documentation using current methodologies and transferring knowledge to local, regional or global service teams
Requirements
- Completed vocational training in electronics
- Additional qualification/training in IT with a focus on networking
- Several years of experience with complex networks and integration of electronic systems
- Several years of experience with Linux (server/client) and firewall configuration
- Experience working with databases
- Very good communication skills in German and English; additional languages are an advantage
- Confident user of standard software such as MS Office
- Willingness to travel internationally up to 30%
Benefits
- 30 days of vacation
- Flexible working hours with the option to work remotely part-time
- Company canteen with a wide selection and rotating meals at subsidized prices
- Excellent social benefits (e.g., job bike [JobRad], travel subsidy, capital-forming benefits (VWL), company pension scheme, vacation and Christmas bonuses)
- Diverse development opportunities and a broad range of online training
- Intensive, thorough and hands-on onboarding
- An innovative and dynamic team that supports each other
- An interesting and varied set of tasks for people who enjoy taking responsibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
networkingLinuxfirewall configurationdatabase managementtechnical documentationproject managementtroubleshootingsystem integrationtechnical escalation handlingknowledge base writing
Soft skills
communicationtechnical leadershipproblem-solvingcollaborationanalytical thinkingorganizational skillsadaptabilitycustomer supportteam coordinationchange management
Certifications
vocational training in electronicsIT qualification in networking
