Trackforce Valiant + TrackTik

People Operations

• Advise senior leaders on workforce planning, org design, and leadership effectiveness.
• Coach managers to elevate performance and engagement.
• Lead high-risk ER cases with discretion and legal awareness.
• Partner with counsel on sensitive matters and establish consistent ER standards.
• Drive org changes, restructures, and talent planning.
• Conduct diagnostics and action plans for culture and retention.
• Design strategic people initiatives, interpret engagement data, and champion inclusion and psychological safety.
• Use analytics to guide decisions on team health, risk, and workforce trends.

Senior People Partner

Financial Planning and Analysis

• Support the collections process by contacting customers via email and phone regarding overdue invoices. High sense of urgency to get the open balances collected.
• Update account notes, follow-up logs, and status details in NetSuite and Zendesk.
• Review and categorize Zendesk tickets, respond to simple inquiries, and escalate complex issues to AR specialists.
• Assist with clearing the historical backlog of aged invoices, untouched accounts, and pending customer responses.
• Run aging reports and support the team with weekly metrics and customer summaries and participate on weekly account reviews.
• Collaborate with Cash App and Billing teams to reconcile payments, credits, and unapplied amounts.

Finance Intern

Customer Success Manager

• Audit and rewrite Zendesk Knowledge Base content.
• Create easy-to-follow how-to and troubleshooting guides.
• Update tagging and metadata for better AI search.
• Collaborate with internal teams for article validation.
• Measure article performance using Zendesk Explore and Forethought data.
• Updating SalesForce data and documentation.
• Helping with Support tickets follow up.
• Preparing initial feedbacks when needed.
• Preparing graphs for PPT presentations.
• Verifying payments and adoption status

Intern – Global Support, Customer Success

Sales Development Rep

• Manage daily lead flow: review, validate, and enrich new inbound leads.
• Maintain data hygiene in Salesforce: merge duplicates, correct fields, update firmographic information.
• Create Opportunities in SFDC for the SDR team and ensure pipeline accuracy.
• Prepare and upload prospect lists into Gong Engage and Salesforce.
• Monitor bounce rates and correct invalid email addresses.
• Conduct light research on prospects to support campaign quality.
• Support SDR enablement: assist in updating sequences in Gong Engage.
• Generate simple operational reports and dashboards as needed.
• Ensure clean distribution of webinar leads and assist with post-event enrichment.
• Assist with weekly audits of Gong Engage tasks and sequence functionality.
• Light Verification Calls (occasional)

Sales Development Intern

Backend Engineer

• Collaborate with an experienced team of software developers
• Design, evolve, and deliver new services
• Optimize delivery by working closely with the Tech Lead, Product Manager, and Scrum Master
• Advocate for best practices in design and code with a focus on quality, automation, and the use of AI-assisted tools

Backend Software Developer

Product Manager

• Own the product roadmap, prioritize initiatives based on customer impact, and align investments with company objectives.
• Advocate for the optimal customer experience through empathy, data analysis, and direct customer engagement.
• Stay ahead of industry trends, competitive dynamics, and emerging technologies to guide product direction.
• Collaborate with engineering, QA, design, and GTM teams to ensure timely, high-quality product delivery.
• Apply deep understanding of SaaS business models, GTM strategies, and financial metrics to product decisions.
• Leverage a solid understanding of the technology platform to work effectively with technical teams.
• Manage complex product and project initiatives from concept to launch, ensuring on-time delivery of R&D milestones.

Senior Product Manager, French and English speaking

QA Engineer

• Design and run performance & load tests as full-fledged member of project team
• Complement existing range of unit, integration, functional, and automation tests with performance & load tests reflecting real-world usage load under various conditions
• Analyzing and identifying performance issues within the software solution
• Collaborate with technology groupsto identify and troubleshoot performance problems
• Provide stakeholders performance findings, recommendations, and reports
• Develop and maintain performance tooling and test suites
• Skillfully test, evaluate, and explore the product, its features, and functionalities
• Perform skilled exploratory testing with consideration of context, objectives, variables and risks
• Brainstorm and design meaningful tests that consider project context and risks
• Build, drive, and share test strategy and test coverage models with project teams
• Perform functional, API, regression, and user acceptance tests in all areas of the SaaS solution including the web and mobile portions
• Select and use appropriate test strategies, techniques, and tools to accomplish the test mission
• Advocate for and integrate internal QA practices
• Collaborate and pair with QA Automation Developers
• Facilitate bug triage sessions
• Write clear and concise bug reports adhering to team guidelines in Jira
• Work with stakeholders to help determine release readiness of product and features
• Participate in daily stand-up meetings, story grooming sessions, story estimates, and sprint retrospective meetings
• Collaborate with project teams to discuss business requirements and needs, project risks, technical aspects, coverage, and integrations
• Maintain and implement a high quality of standard for all systems under test
• Provide recommendations and feedback to the team to improve product quality and processes
• Test reporting with consideration of status,risks, impacts, coverage, impediments,scope, and testability of the system under test.
• Work closely with the development team as a full-fledged member of the project team to help deliver high quality software solutions

QA Performance Specialist

• Lead the development of high-quality, secure, and scalable back-end components using C# and .NET
• Design, develop, and maintain back-end services and APIs ensuring seamless integration with front-end components and databases
• Implement robust security measures and data protection strategies to comply with international regulations (SOC, ISO, GDPR)
• Collaborate with cross-functional teams to gather requirements, provide technical insights, and prioritize features
• Monitor and optimize application performance, conduct code reviews, and mentor junior developers
• Deliver projects on time and within budget adhering to best practices and coding standards
• Ensure integration with databases (MS-SQL, MongoDB, Aurora) and hosting on AWS, with containerization where appropriate

Senior Software Developer, .NET/C#

• Support the preparation and review of tax returns for international entities, ensuring compliance with local regulations and coordination with external advisors
• Prepare and review transfer pricing documentation for intercompany transactions
• Assist in quarterly and annual global tax provision calculations (US GAAP / IFRS)
• Collaborate with external tax advisors and auditors across jurisdictions, including the U.S.
• Prepare and review indirect tax filings (e.g., VAT, GST)
• Contribute to the design and implementation of tax-efficient structures for global operations
• Support tax planning initiatives related to mergers, acquisitions, and reorganizations
• Research international tax laws and incentives to ensure compliance and identify opportunities
• Partner with finance, legal, and business teams to ensure accurate tax reporting
• Assist in developing tax forecasts, budgets, and compliance calendars
• Help identify and mitigate global tax risks
• Support global tax audits and respond to inquiries from tax authorities
• Prepare documentation and audit responses related to international tax matters
• Recommend improvements to global tax compliance processes and leverage technology
• Maintain and enhance tax databases and reporting systems

Senior International Tax Specialist

Recruitment

• Trackforce is a SaaS platform for physical security workforce management
• Supports over 4,600 clients in 50+ countries and 300+ professionals
• Global offices including Dallas HQ and Centers of Excellence in Montreal and Wroclaw
• Recruitment Intern supports Talent Acquisition in sourcing, engaging, and onboarding across Poland and North America
• Hands-on opportunity to learn the full recruitment lifecycle in a fast-paced SaaS environment

Recruitment Intern

Sales

At Trackforce, we’re transforming how physical security operations are managed across the globe. As the world’s leading SaaS platform for physical security workforce management, we empower security companies and organizations with a streamlined solution to manage their guard forces. Our technology helps teams respond faster, operate more efficiently, and drive down costs — all while staying focused on what matters most: safety and protection.

We support over 4,600 clients in more than 50 countries and are proud of our growing team of 300+ professionals. With global offices that include headquarters in Dallas, Texas and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across borders and time zones in a dynamic hybrid work environment that values connection, flexibility, and impact.


As an Enterprise Sales Director, you'll utilize your experience and business acumen to acquire new top-tier clients, expand our footprint with existing clients and confirm our position in the Enterprise segment. This role is ideal for an experienced Sales Director who can guide a successful execution strategy and become a trusted partner to our clients through deep understanding of their business and ensuring value delivery and impact.