Customer Training, Trainer

Trackforce Valiant + TrackTik

. Conduct live virtual and in-person training sessions for customers and partners.**.

Posted 7/10/2026full-timeMontreal • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting training sessions and developing training materials tailored to customer needs, with a strong focus on effective knowledge transfer and continuous improvement based on feedback. Proficient in utilizing learning management systems and adapting content for diverse audiences in a technology-driven environment.

Highest-signal resume keywords

Customer Training ExperienceInstructional DesignSaaS Training DeliveryLearning Management Systems (LMS)Presentation and Facilitation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Material DevelopmentTechnical EducationKnowledge TransferContent AdaptationFeedback Analysis

Soft Skills

Exceptional CommunicationInterpersonal SkillsEngagement with Diverse Audiences

Tools & Technologies

Training ToolsLearning Management Systems (LMS)

Industry Keywords

SaaSTechnical AptitudeSubject Matter Expert (SME)Self-Paced Learning ModulesCertification Programs

About the role

Key responsibilities & impact

Conduct live virtual and in-person training sessions for customers and partners.**
Develop and maintain training materials, including presentations, guides, and video tutorials.**
Adapt training approaches based on audience needs, ensuring effective knowledge transfer.**
Gather and analyze customer feedback to improve training content and delivery.**
Collaborate with Professional Services, Customer Success, and Product teams to align training with customer needs and product updates.**
Assist in the development of self-paced learning modules and certification programs.**
Act as a subject matter expert (SME) on the product, keeping up to date with new features and best practices.

Requirements

What you’ll need

3+ years of experience in customer training, instructional design, or technical education.**
Experience delivering training in a SaaS or technology-driven environment.**
Excellent presentation and facilitation skills, with the ability to engage diverse audiences.**
Strong technical aptitude and the ability to translate complex topics into simple concepts.**
Familiarity with learning management systems (LMS) and training tools.**
Exceptional communication and interpersonal skills.**
Willingness to travel occasionally for in-person training sessions.

Benefits

Comp & perks

Hybrid and flexible work model
Three weeks of vacation starting in your first year
Paid sick days & family obligation days
Comprehensive health & dental coverage from Day 1
24/7 telemedicine access
Mental health & wellness support
Life insurance, AD&D, long term‑ disability & critical illness coverage
RRSP & DPSP with employer matching
Employee referral bonus
Paid volunteer day & recognition programs