Representative Manager
Fortive
Renewals Manager
TraceAir Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $78,000 per year
Job Level
JuniorMid-Level
About the role
- Own the renewal process for a portfolio of customer accounts, ensuring timely and accurate contract execution
- Partner with Account Executives and Customer Success Managers to align on customer health and renewal strategy
- Ensure continuity of project renewal by capturing the next phase during renewal discussions and aligning contract timing with project milestones
- Develop renewal forecasts, accurately predict close dates, and maintain pipeline visibility in Salesforce
- Proactively identify and mitigate churn risks through early engagement and stakeholder alignment
- Negotiate renewal terms within established sales qualification methodology (MEDDPICC)
- Educate customers on contract terms, pricing models, and TraceAir’s value proposition to support retention
- Collaborate cross-functionally with Sales Operations to streamline the renewal cycle
- Track and report on key metrics, including renewal rates, churn, and net retention
- Drive customer retention and support TraceAir’s revenue stability and growth
Requirements
- 2+ years of experience in Account Management, Customer Success, or Renewals within SaaS or technology
- Proven track record of managing renewals and achieving retention targets
- Strong negotiation and communication skills, with the ability to engage executive stakeholders
- Highly organized with excellent attention to detail and ability to manage multiple contracts simultaneously
- Proficiency with Salesforce and contract management tools
- Collaborative mindset with the ability to work cross-functionally in a fast-paced environment
Benefits
- Flexible PTO
- Medical insurance
- Vision and Dental Insurance fully paid by the Company
- 401K
- Commission (additional compensation)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
contract executionrenewal forecastingpipeline visibilitynegotiationcustomer retentionchurn risk mitigationsales qualification methodologyaccount managementcustomer successrenewals
Soft skills
communicationnegotiationorganizationalattention to detailcollaborationstakeholder engagementproactivestrategic alignmentmulti-taskingcustomer education
